Me and my friend experience at this dunkin donuts was absolutely terrible. The lady who took our order was rude and had an attitude with what we wanted to order. my friend wanted to order an croissant but they were out, so when she asked what else they had the lady had an attitude with her. she got a english muffin instead and it tasted dry and not cooked all the way, and her drink was supposed to taste like raspberry watermelon refresher but it tasted like straight up lemonade . i had only ordered a water and they forgot about it, so when we reminded them, they rolled their eyes as if it wasn’t what we ordered. When they brought the water out it was filled up half way and the ice was all melted as if it were sitting for a long time. how this dunkin is still opened with all these reviews idk, do better.
Jade
Updating my review to say that this is still the worst Dunkin location I’ve ever been to. I wish it wasn’t the one closest to my house. The manager of this location is not good at his job. He literally messes up my order over 50% of the time. How he got to a management position I will never know. Horrible. Also the sourdough breakfast sandwich is literally flavorless, would not recommend unless you’re gonna go home and add salt and pepper to it before you eat it.
Kev \u0026 Tammy Bowman
Love it
Victoria Sharp
Service was terrible, very rude in the drive through and didn’t say anything or make eye contact when handing me my order. Went through the drive through at 5:30 am and the munchkins were tough, and the assortment was wrong. Go to the one on Cincinnati Dayton, they treat you like a person.
Atmosphere: 1
Food: 1
Service: 1
DoubleCharms
Middletown D.D. s is the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pumpkin Donut
Chris Johnson
The donuts were very fresh and tasty ? ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
lapreya taylor
4969 Dunkin on Princeton Rd is the worse location I have ever been too. The African manager has no consumer service. They have a $6 meal, the sandwich has bacon. I asked for the bacon to be taken off as i do not eat meat. He argued back and forth with me that he could not simply remove the bacon. Mind you a sandwich with meat cost more than a sandwich with egg and cheese!! Starbucks would never. Please coach the people you have in management because he is a poor representation
Moo
I went through the drive thru and the service was fast and my coffee and sandwich was great. Less than 5 minutes to stop on my way to work.
Atmosphere: 5
Food: 5
Service: 5
David Scheurer
The food is good but the service is terrible. I gave them 1 star because you can’t go any lower. I placed two orders for the 6 dollar breakfast special and the kid on the cash register screwed it up. I requested a manager after he told me that I ordered wrong and he was right and that I should do better when I place an order. This is a job that requires little intelligence. This kid had no clue what was going on.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Doughnut, Bacon Egg and Cheese
Wilma Hamm
I I went through the drive-through and did not receive everything that I had ordered on my list or I need it. I was going straight to church and on my on my way to church. This is what happened. I ordered a caramel coffee and received nothing that taste like caramel I ordered two sweeten lows didn’t receive that in my bag, the plain bagel was horrible. It was horrible so I’ll never go back there. That’s why I’m giving them one star and I am also also I called to inform them of this and a recording came on which was so very unprofessional and also I will be calling Dunkin’ Donuts regarding that so young lady at the drive-through said whatever’s on the receipt is what they have on there. Everything’s on the receipt. It shows everything I couldn’t go back because again I’m an elder in the church and I was on my way to church so I think that it was rather crazy. Thank you so much and have a good day.
The food tasted great but we wanted to order a dozen assorted donuts like usual and we went to tell them the ones we wanted like we always do and the man working said that because they were “running low” he got to pick our donuts, we ended up having to buy additional donuts because he refused to pick the ones we wanted we had to buy separate ones of what we wanted defeating the purpose of him needing to select due to low supply. They did not appear to be running low as there were almost full trays of some of the donuts we wanted to select, we are very disappointed by this policy as he gave us multiple of all the donuts which some he selected they did appear to be low on.
Atmosphere: 5
Food: 5
Service: 2
Vanessa Rizzo
No selection and prices are a bit ridiculous
Atmosphere: 4
Food: 2
Service: 3
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
Justin Weaver
The place seems like it's gone downhill. I ordered mini bagels and a wake-up wrap. Mini bagels were lukewarm to cold, same with the wake-up wrap, which was particularly gag-inducing (and I mean this literally). If they were super busy, I wouldn't have liked it, but I would have given the benefit of the doubt, however, this just seems like a complete lack of effort. Which doesn't surprise me based on the attitude of the lady working the window. Admittedly, I had almost no interaction with her besides the immediate look of "I don't want to be here" and my "Have a good day" being met with "Here..." as she swung her arm out to hand me my bag. You don't have to be personable, but at least care enough to do some quality control.
Food: 1
Service: 1
Jonathan Rainey
The young lady that made my drinks was great after I ordered ahead and waited about 13 minutes after I arrived. Figured it would be ready before I got there. She told me they said to her I was still outside so they forgot about me waiting on my drinks (3) and one was missing the ingredients that we chose. There's 2 around me and this one is my only choice because the other is terrible off of route 4 that's connected to shell.
Atmosphere: 5
Food: 3
Service: 3
Recommended dishes: Donuts
Marcus Nelson
The customer service at this location is horrible. The manager can not simply identify which donuts they have available nor able to take a customers order correctly. Order a slice of avocado toast that was portly put together. I will never recommend this location
Me and my friend experience at this dunkin donuts was absolutely terrible. The lady who took our order was rude and had an attitude with what we wanted to order. my friend wanted to order an croissant but they were out, so when she asked what else they had the lady had an attitude with her. she got a english muffin instead and it tasted dry and not cooked all the way, and her drink was supposed to taste like raspberry watermelon refresher but it tasted like straight up lemonade . i had only ordered a water and they forgot about it, so when we reminded them, they rolled their eyes as if it wasn’t what we ordered. When they brought the water out it was filled up half way and the ice was all melted as if it were sitting for a long time. how this dunkin is still opened with all these reviews idk, do better.
Updating my review to say that this is still the worst Dunkin location I’ve ever been to. I wish it wasn’t the one closest to my house. The manager of this location is not good at his job. He literally messes up my order over 50% of the time. How he got to a management position I will never know. Horrible. Also the sourdough breakfast sandwich is literally flavorless, would not recommend unless you’re gonna go home and add salt and pepper to it before you eat it.
Love it
Service was terrible, very rude in the drive through and didn’t say anything or make eye contact when handing me my order. Went through the drive through at 5:30 am and the munchkins were tough, and the assortment was wrong. Go to the one on Cincinnati Dayton, they treat you like a person.
Atmosphere: 1
Food: 1
Service: 1
Middletown D.D. s is the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pumpkin Donut
The donuts were very fresh and tasty ? ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
4969 Dunkin on Princeton Rd is the worse location I have ever been too. The African manager has no consumer service. They have a $6 meal, the sandwich has bacon. I asked for the bacon to be taken off as i do not eat meat. He argued back and forth with me that he could not simply remove the bacon. Mind you a sandwich with meat cost more than a sandwich with egg and cheese!! Starbucks would never. Please coach the people you have in management because he is a poor representation
I went through the drive thru and the service was fast and my coffee and sandwich was great. Less than 5 minutes to stop on my way to work.
Atmosphere: 5
Food: 5
Service: 5
The food is good but the service is terrible. I gave them 1 star because you can’t go any lower. I placed two orders for the 6 dollar breakfast special and the kid on the cash register screwed it up. I requested a manager after he told me that I ordered wrong and he was right and that I should do better when I place an order. This is a job that requires little intelligence. This kid had no clue what was going on.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Doughnut, Bacon Egg and Cheese
I I went through the drive-through and did not receive everything that I had ordered on my list or I need it. I was going straight to church and on my on my way to church. This is what happened. I ordered a caramel coffee and received nothing that taste like caramel I ordered two sweeten lows didn’t receive that in my bag, the plain bagel was horrible. It was horrible so I’ll never go back there. That’s why I’m giving them one star and I am also also I called to inform them of this and a recording came on which was so very unprofessional and also I will be calling Dunkin’ Donuts regarding that so young lady at the drive-through said whatever’s on the receipt is what they have on there. Everything’s on the receipt. It shows everything I couldn’t go back because again I’m an elder in the church and I was on my way to church so I think that it was rather crazy. Thank you so much and have a good day.
Restaurantji Recommends
The food tasted great but we wanted to order a dozen assorted donuts like usual and we went to tell them the ones we wanted like we always do and the man working said that because they were “running low” he got to pick our donuts, we ended up having to buy additional donuts because he refused to pick the ones we wanted we had to buy separate ones of what we wanted defeating the purpose of him needing to select due to low supply. They did not appear to be running low as there were almost full trays of some of the donuts we wanted to select, we are very disappointed by this policy as he gave us multiple of all the donuts which some he selected they did appear to be low on.
Atmosphere: 5
Food: 5
Service: 2
No selection and prices are a bit ridiculous
Atmosphere: 4
Food: 2
Service: 3
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
The place seems like it's gone downhill. I ordered mini bagels and a wake-up wrap. Mini bagels were lukewarm to cold, same with the wake-up wrap, which was particularly gag-inducing (and I mean this literally). If they were super busy, I wouldn't have liked it, but I would have given the benefit of the doubt, however, this just seems like a complete lack of effort.
Which doesn't surprise me based on the attitude of the lady working the window. Admittedly, I had almost no interaction with her besides the immediate look of "I don't want to be here" and my "Have a good day" being met with "Here..." as she swung her arm out to hand me my bag. You don't have to be personable, but at least care enough to do some quality control.
Food: 1
Service: 1
The young lady that made my drinks was great after I ordered ahead and waited about 13 minutes after I arrived. Figured it would be ready before I got there. She told me they said to her I was still outside so they forgot about me waiting on my drinks (3) and one was missing the ingredients that we chose. There's 2 around me and this one is my only choice because the other is terrible off of route 4 that's connected to shell.
Atmosphere: 5
Food: 3
Service: 3
Recommended dishes: Donuts
The customer service at this location is horrible. The manager can not simply identify which donuts they have available nor able to take a customers order correctly. Order a slice of avocado toast that was portly put together. I will never recommend this location
Atmosphere: 1
Food: 1
Service: 1
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