Had some initial issues with our order. Gary and the team made it right and an excellent experience.
Atmosphere: 4
Food: 4
Service: 5
Danielle Yisrael Wilson
Will Not allow you to buy a side of whipped cream pup cup For your dog.
Service: 1
Gregory Joseph
kid in the coors banquet sweatshirt dropped my food and didn’t answer my question and called me a slur. girl taking our order was very rude and sassy. seemed like i was a burden for wanting to order
Atmosphere: 1
Food: 1
Service: 1
Ronald
This McDonald’s is a straight-up comedy show. I spent over 10 minutes in the drive-thru, four of them talking into the speaker like I was on a bad first date:
“Hello? … Hello? … Anyone there?” Clearly the speaker was on a lunch break too.
So I pull up to the window, and the girl finally notices me like I’m some kind of surprise guest. I explain the situation, and she hits me with the award-winning line of the night:
“We’re only doing DoorDash orders because we don’t have enough employees.”
Oh, perfect. Because nothing screams “great business strategy” like ignoring the actual customers sitting right in front of you so you can cater to the five DoorDash orders you might get at 1 a.m. Genius-level thinking.
Then I ask if this is a franchise. She says, “No, it’s corporate.”
Cool — corporate McDonald’s, running on part-time effort with full-time excuses.
I ask for the store number. She “doesn’t know.”
I ask for a manager’s name or a phone number. She hands me an empty cup like that’s the official corporate communication tool And and tells me her name is “Amber,” which I’m 99% sure is a lie.
To top it off, after I pulled off to the side, I watched another car pull up and actually get their order taken. So now I’m left wondering — was I being singled out? Was it discrimination? Racism? Or just pure laziness and incompetence? Either way, this location is a complete embarrassment.
Atmosphere: 1
Food: 1
Service: 1
Yaw Appiah
Good customer service
Atmosphere: 5
Food: 5
Service: 5
Montana Gray
I ordered 2 kids meals both were supposed to have extra fries and literally only got one tiny box in both with maybe 5 Fries in both. That’s ridiculous
Atmosphere: 4
Food: 1
Service: 2
Ben Dakin
It’s McDonalds
Atmosphere: 5
Food: 5
Service: 5
Trenton Citizen
Took them 30 minutes from the time that I got to the speaker to the time that I left the restaurant to make me three Mcgriddles and four hash browns Absolutely pathetic on top of that their ice cream machine and their frappe machine were both down or broken is what they said could be a lie who knows
Atmosphere: 1
Food: 1
Service: 1
Keith C.
The experience I had here felt surreal. I ordered food on the app at 10:24 am. I live nearby, but just wanted the food to be ready when I got there (like most people would assume). I arrived at 10:31 am, went to the drive thru and gave them my code. The associate explained to me that they can’t make my order now because it was after 10:30. I explained the entire reason I ordered ahead was to have it ready when I got there not have them make it when I got there. The app literally says “we will make your order when you’re close”. She said there was nothing they could do. She then told me that I have to go on the app and cancel myself and that it would be refunded in 2-3 business days. Instead of the manager coming to deal with this, the manager sent another associate to deal with it which shows that McDonalds literally doesn’t care about their customers anymore probably because of their scale. I know that my small contributions to McDonalds makes zero difference in their profitability, but it’s actually crazy to me that I ordered and paid ahead of time only for them to tell me that they can’t make my order because I got there 1 minute late. Meanwhile, I have to spend time now checking the status of my refund, my kids didn’t eat the breakfast they wanted, all because they couldn’t make an order that I already paid for.
Atmosphere: 1
Food: 1
Service: 1
Barry K. Blankenship
I used my McDonald's app to order my food and app accidentally ordered for counter pickup When I pulled through the drive thru to pick up my food, the person on the drive thru window told me that I didn't have an order I showed them my app and they told me that the order was placed for counter pickup and I would have to park and walk inside that they couldn't help me Finally a girl on the main counter heard me upset and told them to tell me to pull forward to the front door. She grabbed my food and brought it to the car to me I told her that I was going to suggest that they upgrade her to being a manager position since she was the only one who understood how to help a customer feel appreciated! By the time that I got through thos terrible experience, my food was cold and I through half of it away.
This is the absolute worst McDonald’s. My experience today was horrendous and I can’t believe I spent money on it. First and foremost, I sat at the order screen for 10 minutes without being addressed, while the second line moved along. Second, the app (continues) to not work - not really that branches fault but annoying nonetheless. Another 10 minute wait for my food - 3/3 drinks were wrong, my cheeseburger was wrong, and I was missing an entire quarter pounder. They fix the drinks and take the cheeseburger to fix. Bring back the correct drinks and the two burgers. I get home and the cheeseburger that they “fixed” and brought back was STILL WRONG. Top it off with everything being cold. Save your time, save your money. Pick literally anywhere else.
Atmosphere: 1
Food: 1
Service: 1
christian reyes
Always something with the night shift. Either their systems are down and cash only for whatever reason. Tonight they were ‘down for maintenance’ with not a single service truck in the parking lot.
Atmosphere: 1
Food: 1
Service: 1
Sergey Strelkovsky
This is the worst McDonald’s imaginable. This so-called “fast food” is nothing but a joke on customers. No matter how hungry you are or what time you come, the result is always the same — endless waiting. The service is terrible, the staff work so slowly it feels like they don’t care at all about the people standing in line. And this isn’t a one-time problem — it has been going on for years. The owner of this place either doesn’t care about his business or simply doesn’t realize he’s losing it. Right across the street, Burger King and Wendy’s will serve you faster than this so-called “fast food” ever will.
Kassie Bridges
They often give out the wrong order and rude when you call about the mistake. They did not make it right or help to make it better.
Had some initial issues with our order. Gary and the team made it right and an excellent experience.
Atmosphere: 4
Food: 4
Service: 5
Will Not allow you to buy a side of whipped cream pup cup For your dog.
Service: 1
kid in the coors banquet sweatshirt dropped my food and didn’t answer my question and called me a slur. girl taking our order was very rude and sassy. seemed like i was a burden for wanting to order
Atmosphere: 1
Food: 1
Service: 1
This McDonald’s is a straight-up comedy show. I spent over 10 minutes in the drive-thru, four of them talking into the speaker like I was on a bad first date:
“Hello? … Hello? … Anyone there?” Clearly the speaker was on a lunch break too.
So I pull up to the window, and the girl finally notices me like I’m some kind of surprise guest. I explain the situation, and she hits me with the award-winning line of the night:
“We’re only doing DoorDash orders because we don’t have enough employees.”
Oh, perfect. Because nothing screams “great business strategy” like ignoring the actual customers sitting right in front of you so you can cater to the five DoorDash orders you might get at 1 a.m. Genius-level thinking.
Then I ask if this is a franchise. She says, “No, it’s corporate.”
Cool — corporate McDonald’s, running on part-time effort with full-time excuses.
I ask for the store number. She “doesn’t know.”
I ask for a manager’s name or a phone number. She hands me an empty cup like that’s the official corporate communication tool And and tells me her name is “Amber,” which I’m 99% sure is a lie.
To top it off, after I pulled off to the side, I watched another car pull up and actually get their order taken. So now I’m left wondering — was I being singled out? Was it discrimination? Racism? Or just pure laziness and incompetence?
Either way, this location is a complete embarrassment.
Atmosphere: 1
Food: 1
Service: 1
Good customer service
Atmosphere: 5
Food: 5
Service: 5
I ordered 2 kids meals both were supposed to have extra fries and literally only got one tiny box in both with maybe 5 Fries in both. That’s ridiculous
Atmosphere: 4
Food: 1
Service: 2
It’s McDonalds
Atmosphere: 5
Food: 5
Service: 5
Took them 30 minutes from the time that I got to the speaker to the time that I left the restaurant to make me three Mcgriddles and four hash browns Absolutely pathetic on top of that their ice cream machine and their frappe machine were both down or broken is what they said could be a lie who knows
Atmosphere: 1
Food: 1
Service: 1
The experience I had here felt surreal. I ordered food on the app at 10:24 am. I live nearby, but just wanted the food to be ready when I got there (like most people would assume). I arrived at 10:31 am, went to the drive thru and gave them my code. The associate explained to me that they can’t make my order now because it was after 10:30. I explained the entire reason I ordered ahead was to have it ready when I got there not have them make it when I got there. The app literally says “we will make your order when you’re close”. She said there was nothing they could do. She then told me that I have to go on the app and cancel myself and that it would be refunded in 2-3 business days. Instead of the manager coming to deal with this, the manager sent another associate to deal with it which shows that McDonalds literally doesn’t care about their customers anymore probably because of their scale. I know that my small contributions to McDonalds makes zero difference in their profitability, but it’s actually crazy to me that I ordered and paid ahead of time only for them to tell me that they can’t make my order because I got there 1 minute late. Meanwhile, I have to spend time now checking the status of my refund, my kids didn’t eat the breakfast they wanted, all because they couldn’t make an order that I already paid for.
Atmosphere: 1
Food: 1
Service: 1
I used my McDonald's app to order my food and app accidentally ordered for counter pickup
When I pulled through the drive thru to pick up my food, the person on the drive thru window told me that I didn't have an order
I showed them my app and they told me that the order was placed for counter pickup and I would have to park and walk inside that they couldn't help me
Finally a girl on the main counter heard me upset and told them to tell me to pull forward to the front door. She grabbed my food and brought it to the car to me
I told her that I was going to suggest that they upgrade her to being a manager position since she was the only one who understood how to help a customer feel appreciated!
By the time that I got through thos terrible experience, my food was cold and I through half of it away.
Food: 2
Service: 2
Restaurantji Recommends
Extremely rude, terrible customer service.
This is the absolute worst McDonald’s. My experience today was horrendous and I can’t believe I spent money on it. First and foremost, I sat at the order screen for 10 minutes without being addressed, while the second line moved along. Second, the app (continues) to not work - not really that branches fault but annoying nonetheless. Another 10 minute wait for my food - 3/3 drinks were wrong, my cheeseburger was wrong, and I was missing an entire quarter pounder. They fix the drinks and take the cheeseburger to fix. Bring back the correct drinks and the two burgers. I get home and the cheeseburger that they “fixed” and brought back was STILL WRONG. Top it off with everything being cold. Save your time, save your money. Pick literally anywhere else.
Atmosphere: 1
Food: 1
Service: 1
Always something with the night shift. Either their systems are down and cash only for whatever reason.
Tonight they were ‘down for maintenance’ with not a single service truck in the parking lot.
Atmosphere: 1
Food: 1
Service: 1
This is the worst McDonald’s imaginable. This so-called “fast food” is nothing but a joke on customers. No matter how hungry you are or what time you come, the result is always the same — endless waiting. The service is terrible, the staff work so slowly it feels like they don’t care at all about the people standing in line. And this isn’t a one-time problem — it has been going on for years. The owner of this place either doesn’t care about his business or simply doesn’t realize he’s losing it. Right across the street, Burger King and Wendy’s will serve you faster than this so-called “fast food” ever will.
They often give out the wrong order and rude when you call about the mistake. They did not make it right or help to make it better.
Atmosphere: 1
Food: 1
Service: 1
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