Went through the drive thru not that long ago, found a ROACH in my beefy 5-layer, I developed food poisoning, then a week prior my fiancée found a quarter of a roach in his Crunchwrap supreme. Would not recommend coming here at all if you don’t want the roachwrap supreme with extra crunch, I definitely wouldn’t recommend the beefy 5-layer with extra roaches (I don’t got my burrito photo sadly)
Atmosphere: 2
Food: 1
Service: 1
Casey Moss
Dang 85 cents for less than a half cup of sour cream
Atmosphere: 2
Food: 1
Service: 3
Timothy Lovern
Went through the drive-through ordered four $7.00 Boxes get to the window or pick up person working at window gave me one bag with who knows what Was in it, handed it to my Buddy had to tell the person at the window I ordered four Of them so they had to go back and make the other three and then came back with a bag with a bunch of stuff that wasn’t even in the seven dollar box and had the stuff all in one bag said they ran out of boxes we Did not receive the stuff that was supposed to be in the box ask for hot sauce so they didn’t have any hot sauce. They ran out very bad location Never been there before and won’t be back
Atmosphere: 1
Food: 1
Service: 1
Miranda Taylor
Used to be a good place, but now consistently never has product, hardley has staff on shift, and the people just sound like they hate their lives. Like, for instance, this morning and two other days of the week, I've went through to try to purchase breakfast. Only to be told that they can only do crunchy Tacos and burritos off their lunch menu. They literally do not have the products to make over half of their menu. Absolutely ridiculous poor business management skills.
Atmosphere: 1
Food: 1
Service: 1
Cody McLaughlin
I used to order here alot. But idk what happened. My food is ALWAYS WRONG. I call to try to get my food fixed they answer and just leave it. I remember ordering food waiting 30 minutes to leave cause I knew they was slow. Got there waited a hour. I don't think this place should be in business.
Atmosphere: 1
Food: 1
Service: 1
Chris Harden
Waited 25 minutes for there to be “no taco shells” at taco bell. If you don’t get your food cold this will be your experience
Atmosphere: 1
Food: 1
Service: 1
theresa darrah
What a disappointment..ordered a beverage it wasn't made correctly, kid handed it to us and never came back to get the money.Wasnt helpful at all. He needs fired.
Atmosphere: 1
Food: 1
Service: 1
kaydance collins
I ordered an a DoorDash order from the Logan Taco Bell and I was so stoked and ready to get my food. Well when I received my food after a couple minutes of eating it, I took a bite of my bean burrito and there was a huge gray hair! Do better!!
Rachel Cairns
Taco Bell is my favorite fast food restaurant. I used to think we had one of the best around. Within the past six months, I have lost over $35 to this Taco Bell with nothing done about it. They encourage you to use the app to order food, which one day in the summer I did. They said they never got it. They had us put in another order and pay a second time. We never got a refund for our first order that we paid for on the app . The manager told me they have no control over the app and they couldn’t refund us. Today we were at the Logan Christmas parade and I ran in Taco Bell while we were waiting. The shift lead was nowhere to be seen and the crew were having conversations in the side back of the store. There was no one to take my order. I used the kiosk to place two separate orders. At that point, they had started making the food and noticed a mistake. (It was an add chicken to a beef taco, which must have been pressed by my sleeve.) The shift lead had appeared by then and told me that since I ordered on the kiosk, she couldn’t refund the $1.70. For add chicken, although we didn’t actually get chicken added. She insisted she could not refund me because I ordered on the kiosk. I let her know the only reason I ordered on the kiosk is due to the fact that no one upfront to take my order. I was met with blank stares and shrugs.
Food: 4
Service: 1
L M
Customer Service Feedback for 12/2/25 The customer service at this location was unacceptable and horrible . When I walked in, no one greeted me or offered assistance. I stood waiting for at least 10 minutes without acknowledgment, until someone handed me a bag of food, assuming I was there for a pickup order, even though they never asked if I placed one.
Being short-staffed is not an excuse for ignoring customers. A simple greeting and offer of help should always be standard. I know from experience, having been a manager at a Taco Bell with just myself and a general manager during rush hour, that it is possible to provide both efficiency and customer service. This team needs retraining to ensure customers are treated with respect and basic courtesy.
Food was great! Service was awful. Waited an hour for our food was severely understaffed
Atmosphere: 1
Food: 5
Service: 1
Nature Lover
Good food and fast service. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Jesse Scott
Was picking up a doordash order and the employee was rude for no reason because I wasn't sure if the lobby was open or not, they have closed the lobby at 10pm before and I thought it was closed. Completely uncalled for. This happened about 10 minutes ago.
Atmosphere: 1
Food: 1
Service: 1
william ward
Nice staff very friendly they know me by name pretty busy. Big bumps on the way in and out can be pretty rough
Atmosphere: 4
Food: 4
Service: 3
Bob Welling
30 minutes to get your order this is second time they have no customer service and ignored every couple in there I wish I could give negative stars 1 doesn’t show enough negativity toward the crap customer service
Went through the drive thru not that long ago, found a ROACH in my beefy 5-layer, I developed food poisoning, then a week prior my fiancée found a quarter of a roach in his Crunchwrap supreme. Would not recommend coming here at all if you don’t want the roachwrap supreme with extra crunch, I definitely wouldn’t recommend the beefy 5-layer with extra roaches (I don’t got my burrito photo sadly)
Atmosphere: 2
Food: 1
Service: 1
Dang 85 cents for less than a half cup of sour cream
Atmosphere: 2
Food: 1
Service: 3
Went through the drive-through ordered four $7.00 Boxes get to the window or pick up person working at window gave me one bag with who knows what Was in it, handed it to my Buddy had to tell the person at the window I ordered four Of them so they had to go back and make the other three and then came back with a bag with a bunch of stuff that wasn’t even in the seven dollar box and had the stuff all in one bag said they ran out of boxes we Did not receive the stuff that was supposed to be in the box ask for hot sauce so they didn’t have any hot sauce. They ran out very bad location Never been there before and won’t be back
Atmosphere: 1
Food: 1
Service: 1
Used to be a good place, but now consistently never has product, hardley has staff on shift, and the people just sound like they hate their lives. Like, for instance, this morning and two other days of the week, I've went through to try to purchase breakfast. Only to be told that they can only do crunchy Tacos and burritos off their lunch menu. They literally do not have the products to make over half of their menu. Absolutely ridiculous poor business management skills.
Atmosphere: 1
Food: 1
Service: 1
I used to order here alot. But idk what happened. My food is ALWAYS WRONG. I call to try to get my food fixed they answer and just leave it. I remember ordering food waiting 30 minutes to leave cause I knew they was slow. Got there waited a hour. I don't think this place should be in business.
Atmosphere: 1
Food: 1
Service: 1
Waited 25 minutes for there to be “no taco shells” at taco bell. If you don’t get your food cold this will be your experience
Atmosphere: 1
Food: 1
Service: 1
What a disappointment..ordered a beverage it wasn't made correctly, kid handed it to us and never came back to get the money.Wasnt helpful at all. He needs fired.
Atmosphere: 1
Food: 1
Service: 1
I ordered an a DoorDash order from the Logan Taco Bell and I was so stoked and ready to get my food. Well when I received my food after a couple minutes of eating it, I took a bite of my bean burrito and there was a huge gray hair! Do better!!
Taco Bell is my favorite fast food restaurant. I used to think we had one of the best around. Within the past six months, I have lost over $35 to this Taco Bell with nothing done about it. They encourage you to use the app to order food, which one day in the summer I did. They said they never got it. They had us put in another order and pay a second time. We never got a refund for our first order that we paid for on the app . The manager told me they have no control over the app and they couldn’t refund us. Today we were at the Logan Christmas parade and I ran in Taco Bell while we were waiting. The shift lead was nowhere to be seen and the crew were having conversations in the side back of the store. There was no one to take my order. I used the kiosk to place two separate orders. At that point, they had started making the food and noticed a mistake. (It was an add chicken to a beef taco, which must have been pressed by my sleeve.) The shift lead had appeared by then and told me that since I ordered on the kiosk, she couldn’t refund the $1.70. For add chicken, although we didn’t actually get chicken added. She insisted she could not refund me because I ordered on the kiosk. I let her know the only reason I ordered on the kiosk is due to the fact that no one upfront to take my order. I was met with blank stares and shrugs.
Food: 4
Service: 1
Customer Service Feedback for 12/2/25
The customer service at this location was unacceptable and horrible . When I walked in, no one greeted me or offered assistance. I stood waiting for at least 10 minutes without acknowledgment, until someone handed me a bag of food, assuming I was there for a pickup order, even though they never asked if I placed one.
Being short-staffed is not an excuse for ignoring customers. A simple greeting and offer of help should always be standard. I know from experience, having been a manager at a Taco Bell with just myself and a general manager during rush hour, that it is possible to provide both efficiency and customer service. This team needs retraining to ensure customers are treated with respect and basic courtesy.
Restaurantji Recommends
Food was great! Service was awful. Waited an hour for our food was severely understaffed
Atmosphere: 1
Food: 5
Service: 1
Good food and fast service. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Was picking up a doordash order and the employee was rude for no reason because I wasn't sure if the lobby was open or not, they have closed the lobby at 10pm before and I thought it was closed. Completely uncalled for. This happened about 10 minutes ago.
Atmosphere: 1
Food: 1
Service: 1
Nice staff very friendly they know me by name pretty busy. Big bumps on the way in and out can be pretty rough
Atmosphere: 4
Food: 4
Service: 3
30 minutes to get your order this is second time they have no customer service and ignored every couple in there I wish I could give negative stars 1 doesn’t show enough negativity toward the crap customer service
Atmosphere: 1
Food: 3
Service: 1
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