Forgot about couple tacos, but what we did receive was good.
Atmosphere: 4
Food: 4
Service: 3
Kaleb O
I’m not one to leave a bad review but I just went through the drive thru and the lady on the speaker was extremely rude, when I pulled up to the window and payed she handed me my drink and card while looking directly at me and says pull forward, I pull forward and she starts yelling at me for pulling forward without my food (which btw wasn’t ready for at least 8 more minutes) its a wonder this establishment is still in business, I personally won’t be back.
Atmosphere: 1
Food: 2
Service: 1
Jaleelsmusic
Me and my friends stopped by the Taco Bell in London, Ohio on New Year’s Eve, and honestly, it was one of the best fast-food experiences I’ve had. The crew was in high spirits, which was really nice to see—especially on a busy holiday night. I come here every time I’m in London, but this was the first time I truly saw a team enjoying their work. One moment that really stood out was when an older gentleman on the crew looked overwhelmed and ready to give up. A woman stepped in so politely, took over without hesitation, and completely turned things around. She worked incredibly fast, kept everything neat, and still stayed kind and calm. She didn’t stop there—she also noticed a drive-thru worker who was struggling and jumped right in to help her get back on track. She even made sure everyone in the lobby, including us, got their drinks. That level of awareness and teamwork is rare. I asked her if she was a manager because of how naturally she took charge. She said no and looked genuinely concerned, asking if something was wrong. When I told her how amazing she was and tried to bless her with a tip, she hesitated and said she was just doing her job to make customers happy and take care of her household. When we finally gave her $20, she immediately said she planned to buy pizza for her team because they all did it together. That says everything about her character. I know this location gets criticized sometimes, but after seeing what we saw, about six of us walked away with a whole new level of respect. They handle so many orders, and I personally couldn’t do what they do. The crew at Taco Bell in London, Ohio truly rocked it on New Year’s Eve. To the entire team: thank you for your hard work, your kindness, and your teamwork. And to the older gentleman who kept pushing through—God bless you. This is the kind of experience that sticks with people. Stay blessed, keep pushing, and Happy New Year 2026. Team Taco Bell, you deserve the recognition. 🌮💙
Atmosphere: 5
Food: 5
Service: 4
Claudia Fortner
I went in tonight for food. They forgot food. Go figure they always forget something. I pull back around to the drive thru and the person on the speaker asks me to come inside to get my food. I’m looking at a full parking lot so I tell her I don’t see a parking spot. She then tells me “that’s funny she’s looking at a parking spot right now” so I go inside and I’m obviously upset for being treated this way. I ask the lady at the counter who I spoke to on the intercom she said it was her and I said oh so you were the one who was rude to me. She said she didn’t know what I was talking about. I told her that telling me she’s looking at a parking spot was rude. She then tried to lie to me and tell me it was the automated system they had. Then refused to give me her name and said Chris will be in tomorrow at 9am and to call him but refused to give me her name.
Atmosphere: 1
Food: 1
Service: 1
Alan Valles
I ordered online and waited an hour for my to be ready and kept waiting. I decided to cancel my order because it was literally going no where. I would never recommend this Taco Bell, I'm surprised it's still even operating in the first place.
Atmosphere: 1
Food: 3
Service: 1
Chris Horne
Every time I go here there's a new issue and I can't order anything I want. Last time the steamer and grill were down so they couldn't make 70% of the menu. The time before that they were out of what I wanted. This time they were sold out of what I wanted so I ordered something else... Well when I went to pay their credit card reader went down... So instead of giving me the food sitting there that they're going to throw away or eat themselves. I get told that without payment there's nothing they can do... This is the worst Taco Bell I've ever been to.
Atmosphere: 1
Food: 3
Service: 1
Rob
This is hands down the absolute worst Taco Bell I have ever been to. This place needs shut down. This location gives Taco Bell a bad name and I WILL NOT be back to this location EVER..
Atmosphere: 1
Food: 1
Service: 1
Lizzy Dolezal
My food came relatively quick to my house... all cold, and all falling apart.
Food: 1
Jose R
Excellent
Atmosphere: 5
Food: 5
Service: 5
Shawnacy Jenkins
I wish I could give zero stars. This place is absolutely horrible. Me and my boyfriend went to order and they said it would be a 20-25 minute wait only one customer in the lobby and none in the drive thru. But we really wanted it so we waited and came back to the ordering screen where we asked for beef nachos, which they couldn’t fulfill and they’re quite literally called my boyfriend stupid and cussed him out. I’ve worked in customer service so I try to be understanding but this is absolutely ridiculous. NEED TO SHUT DOWN
This might be the slowest restaurant in the history of mankind. I've been waiting 25 minutes so far for my order and by the time you read this, I may still be here, so pray for me.
Atmosphere: 1
Food: 1
Service: 1
Dallas Wright
I just went through the drive through here.. started out with the automated message asking if I was using the rewards and I responded no. Then for 5 straight minutes silence. Not even a “I will be with you shortly” or “sorry we’re understaffed I will be right with you.” Very unprofessional. After ordering I go up to the window and wait another 10 minutes to pay for my order and receive it. All while an associate is filling drinks right by the window (none of them mine) she proceeds to fill up more and more drinks for other orders. The only things I ordered were a burrito and nacho fries. So nothing time consuming I mean it’s “fast food.” Fries were delicious as always. Burrito was a little off and very messy and thrown together sloppily. They need help.
Atmosphere: 1
Food: 2
Service: 1
Carson BENNINGTON
Had to wait 45 minutes for my food. Food was cold. Service was extremely slow received two wrong orders missing multiple food items and a drink very unsatisfied with my experience.
Atmosphere: 1
Food: 1
Service: 1
Carl Larson
Most of the time they just say they don't have enough staff to take orders and if my some miracle you get to place an order it is usually incorrect. Sad because I used to love this TB
Courtney Shotts
THIS IS THE WORST PLACE EVER!!!! EVERY SINGLE TIME THEY GET MY ORDER WRONG!!!! SOMETHING HAS TO CHANGE FIRE THE WHOLE STAFF AND RESTART CAUSE ITS DEFINITELY NOT GONNA GET ANY BETTER
Forgot about couple tacos, but what we did receive was good.
Atmosphere: 4
Food: 4
Service: 3
I’m not one to leave a bad review but I just went through the drive thru and the lady on the speaker was extremely rude, when I pulled up to the window and payed she handed me my drink and card while looking directly at me and says pull forward, I pull forward and she starts yelling at me for pulling forward without my food (which btw wasn’t ready for at least 8 more minutes) its a wonder this establishment is still in business, I personally won’t be back.
Atmosphere: 1
Food: 2
Service: 1
Me and my friends stopped by the Taco Bell in London, Ohio on New Year’s Eve, and honestly, it was one of the best fast-food experiences I’ve had.
The crew was in high spirits, which was really nice to see—especially on a busy holiday night. I come here every time I’m in London, but this was the first time I truly saw a team enjoying their work. One moment that really stood out was when an older gentleman on the crew looked overwhelmed and ready to give up. A woman stepped in so politely, took over without hesitation, and completely turned things around. She worked incredibly fast, kept everything neat, and still stayed kind and calm.
She didn’t stop there—she also noticed a drive-thru worker who was struggling and jumped right in to help her get back on track. She even made sure everyone in the lobby, including us, got their drinks. That level of awareness and teamwork is rare.
I asked her if she was a manager because of how naturally she took charge. She said no and looked genuinely concerned, asking if something was wrong. When I told her how amazing she was and tried to bless her with a tip, she hesitated and said she was just doing her job to make customers happy and take care of her household. When we finally gave her $20, she immediately said she planned to buy pizza for her team because they all did it together. That says everything about her character.
I know this location gets criticized sometimes, but after seeing what we saw, about six of us walked away with a whole new level of respect. They handle so many orders, and I personally couldn’t do what they do. The crew at Taco Bell in London, Ohio truly rocked it on New Year’s Eve.
To the entire team: thank you for your hard work, your kindness, and your teamwork. And to the older gentleman who kept pushing through—God bless you. This is the kind of experience that sticks with people.
Stay blessed, keep pushing, and Happy New Year 2026. Team Taco Bell, you deserve the recognition. 🌮💙
Atmosphere: 5
Food: 5
Service: 4
I went in tonight for food. They forgot food. Go figure they always forget something. I pull back around to the drive thru and the person on the speaker asks me to come inside to get my food. I’m looking at a full parking lot so I tell her I don’t see a parking spot. She then tells me “that’s funny she’s looking at a parking spot right now” so I go inside and I’m obviously upset for being treated this way. I ask the lady at the counter who I spoke to on the intercom she said it was her and I said oh so you were the one who was rude to me. She said she didn’t know what I was talking about. I told her that telling me she’s looking at a parking spot was rude. She then tried to lie to me and tell me it was the automated system they had. Then refused to give me her name and said Chris will be in tomorrow at 9am and to call him but refused to give me her name.
Atmosphere: 1
Food: 1
Service: 1
I ordered online and waited an hour for my to be ready and kept waiting. I decided to cancel my order because it was literally going no where. I would never recommend this Taco Bell, I'm surprised it's still even operating in the first place.
Atmosphere: 1
Food: 3
Service: 1
Every time I go here there's a new issue and I can't order anything I want. Last time the steamer and grill were down so they couldn't make 70% of the menu. The time before that they were out of what I wanted. This time they were sold out of what I wanted so I ordered something else... Well when I went to pay their credit card reader went down... So instead of giving me the food sitting there that they're going to throw away or eat themselves. I get told that without payment there's nothing they can do... This is the worst Taco Bell I've ever been to.
Atmosphere: 1
Food: 3
Service: 1
This is hands down the absolute worst Taco Bell I have ever been to. This place needs shut down. This location gives Taco Bell a bad name and I WILL NOT be back to this location EVER..
Atmosphere: 1
Food: 1
Service: 1
My food came relatively quick to my house... all cold, and all falling apart.
Food: 1
Excellent
Atmosphere: 5
Food: 5
Service: 5
I wish I could give zero stars. This place is absolutely horrible. Me and my boyfriend went to order and they said it would be a 20-25 minute wait only one customer in the lobby and none in the drive thru. But we really wanted it so we waited and came back to the ordering screen where we asked for beef nachos, which they couldn’t fulfill and they’re quite literally called my boyfriend stupid and cussed him out. I’ve worked in customer service so I try to be understanding but this is absolutely ridiculous. NEED TO SHUT DOWN
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This might be the slowest restaurant in the history of mankind. I've been waiting 25 minutes so far for my order and by the time you read this, I may still be here, so pray for me.
Atmosphere: 1
Food: 1
Service: 1
I just went through the drive through here.. started out with the automated message asking if I was using the rewards and I responded no. Then for 5 straight minutes silence. Not even a “I will be with you shortly” or “sorry we’re understaffed I will be right with you.” Very unprofessional. After ordering I go up to the window and wait another 10 minutes to pay for my order and receive it. All while an associate is filling drinks right by the window (none of them mine) she proceeds to fill up more and more drinks for other orders. The only things I ordered were a burrito and nacho fries. So nothing time consuming I mean it’s “fast food.” Fries were delicious as always. Burrito was a little off and very messy and thrown together sloppily. They need help.
Atmosphere: 1
Food: 2
Service: 1
Had to wait 45 minutes for my food. Food was cold. Service was extremely slow received two wrong orders missing multiple food items and a drink very unsatisfied with my experience.
Atmosphere: 1
Food: 1
Service: 1
Most of the time they just say they don't have enough staff to take orders and if my some miracle you get to place an order it is usually incorrect. Sad because I used to love this TB
THIS IS THE WORST PLACE EVER!!!! EVERY SINGLE TIME THEY GET MY ORDER WRONG!!!! SOMETHING HAS TO CHANGE FIRE THE WHOLE STAFF AND RESTART CAUSE ITS DEFINITELY NOT GONNA GET ANY BETTER
Atmosphere: 1
Food: 1
Service: 1
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