Went for dinner to celebrate my birthday and was greeted by a rude hostess that seated us and told us we have 3 minutes to order because the kitchen closes for a fundraiser, this is after she sat us. She did not come back or any waitress. We walked out and will not be back. 09/08/2025
LindaBauwin
Enjoyed and very relaxing night with friends. Excellent wine and spaghetti and meatballs what an amazing deal.
Simon Damukaitis
The wife and I love the place and the food and it's our favorite spot when we go out in that area. But after reading some of the reviews on other sites I felt it worth mentioning that we also had an incident. I brought a bottle for the "refill" program that they have going on and after eating our lunch I got the bill. Now mind you when the staff came out to give us the bill they looked at it first before giving it to us. On the bill I noticed I was charged twice for the bottle. Once for the Refill and once for a new bottle. When the guy came back I approached him about what happened and he wasn't even shocked that we had been billed twice. The wife found it very odd like he knew it and figured we were too tipsy to notice. "oh, yea, I'll get that removed, I told them to do that before and they didn't do it." So he did know about the error the first time, but didn't verify it was corrected, or ignored the fact it wasn't correct. And we where not tipsy as that was our first stop of the day and we just got the little flights to see what they had. The bartender was a bit rude as well when I asked him a question.
Steve P
A Disappointing Experience at GRC Winery
I had the unfortunate experience of attending a "Grinch Event" at GRC Winery with a group of others, expecting a pleasant evening, but it quickly turned into a series of frustrations. The menu clearly advertised a "French Dip," but what we received was far from what we anticipated. Instead of the classic French Dip sandwich, we were served what appeared to be a poorly executed burger-like creation that lacked flavor. After just one small bite, I decided to ask the waitress if I could have it removed from my bill, as I was no longer interested in eating it.
When she returned, I was informed that the manager had refused to accommodate the request. What was even more disheartening was that the manager did not have the decency to address the situation personally. Instead, he left it to the waitress to deliver the disappointing news. The lack of professionalism and empathy was striking.
As the night continued, we discussed contacting the owner about the poor experience. Little did we know, the owner was actually on-site that evening and was one of the individuals responsible for the refusal to address our concerns. Like the manager, the owner chose to hide behind the staff rather than take responsibility or engage with customers directly.
While I understand that every business may face challenges, the way GRC Winery handled this situation was unacceptable. The staff, including the owner and manager, failed to demonstrate even the most basic level of customer care. In an economy where prices are rising and consumers have more choices than ever, establishments that disregard customer satisfaction will ultimately pay the price for their neglect.
The winery itself is beautiful, but its management's inability to handle customer issues with professionalism and respect will likely hurt them in the long run. It's a shame that such a nice venue is tarnished by poor service and a lack of accountability.
Dawn Derrick
Awesome customer service and atmosphere - but the food is not worth the cost. I ordered the Roasted Red Pepper pasta with chicken. The chicken was good (I honestly think it was from a premade package), but the entire meal had no taste! I would not worth $25 and would not recommend it at all!
Nick Amodio
My wife and I did a few wineries tonight. Grand River was our second stop. Their main dining area is really nice and comfortable. Unfortunately we got stuck in the back area. The flatbread pizza made up for any lack of ambiance. It was the best I’ve ever had. It was mushroom, arugula, and prosciutto.
My wife ordered a salad. The portion was nice and loaded with goodies. I thought the whole ordering process was a little strange as we stood at the wine bar to order our wine and food then given a number to a table. The Chardonnay I had was pretty good but not worth the $12.
We will definitely return in the summer for another go.
Laura J
Great Grinch Christmas bar
Kim Deal
Second time here but under very different circumstances... Last time was July and we got drinks and dessert and heard a band on the patio. Today we had a family lunch inside watching the snow fall. I tried to get my husband to just leave me there. The food was delicious, drinks were awesome, service friendly, and the ambiance warmed my soul. They have taken the Christmas spirit to 1000% and it just made my day.
Linda Clark
This winery is our family's favorite. Decked out in all its Grinchy glory, it is a beautiful site. Totally out did all my expectations! Food is great and the drinks are even better.
Grand River Cellars is an absolute gem, offering a magical experience for families and friends alike. From the moment you arrive, you’re embraced by a warm, festive atmosphere that feels like stepping into a winter wonderland. The “Grinchmas Bar” theme, paired with twinkling lights and snow-covered landscapes, truly brings the holiday spirit to life.
The staff is exceptional—kind, welcoming, and attentive to every detail to ensure guests feel at home. Whether you’re enjoying the beautifully decorated outdoor spaces or sipping on their delightful wine indoors, there’s an undeniable charm that keeps you captivated.
It’s the perfect destination for creating cherished memories, whether you’re seeking a cozy family outing or a festive celebration. Grand River Cellars effortlessly combines heartwarming hospitality with a family-oriented environment that leaves you feeling enriched and uplifted. A solid 5-star experience—highly recommended for anyone looking to add a touch of joy and togetherness to their day!
debbie huffman
Visiting for the opening of the Grinchmas Bar at Grand River Cellars! Beautiful and so much fun!!!
On Saturday, October 19th our group stopped by your winery. We were treated very rudely starting with your hostess and it continued with other staff. We were told we would have to be seated outside away from the building. After our group’s hostess put her foot down and asked why when there’s numerous tables available inside? Not only will I never visit your winery again. If I know of anyone visiting Geneva for a tour the wineries, I will be sure to tell them of your employees rudeness and how unwelcome we were made to feel. If I was able give you a ZERO I would.
Found a hair in my wife's meal not happy
Went for dinner to celebrate my birthday and was greeted by a rude hostess that seated us and told us we have 3 minutes to order because the kitchen closes for a fundraiser, this is after she sat us. She did not come back or any waitress. We walked out and will not be back. 09/08/2025
Enjoyed and very relaxing night with friends. Excellent wine and spaghetti and meatballs what an amazing deal.
The wife and I love the place and the food and it's our favorite spot when we go out in that area. But after reading some of the reviews on other sites I felt it worth mentioning that we also had an incident. I brought a bottle for the "refill" program that they have going on and after eating our lunch I got the bill. Now mind you when the staff came out to give us the bill they looked at it first before giving it to us. On the bill I noticed I was charged twice for the bottle. Once for the Refill and once for a new bottle. When the guy came back I approached him about what happened and he wasn't even shocked that we had been billed twice. The wife found it very odd like he knew it and figured we were too tipsy to notice. "oh, yea, I'll get that removed, I told them to do that before and they didn't do it." So he did know about the error the first time, but didn't verify it was corrected, or ignored the fact it wasn't correct. And we where not tipsy as that was our first stop of the day and we just got the little flights to see what they had. The bartender was a bit rude as well when I asked him a question.
A Disappointing Experience at GRC Winery
I had the unfortunate experience of attending a "Grinch Event" at GRC Winery with a group of others, expecting a pleasant evening, but it quickly turned into a series of frustrations. The menu clearly advertised a "French Dip," but what we received was far from what we anticipated. Instead of the classic French Dip sandwich, we were served what appeared to be a poorly executed burger-like creation that lacked flavor. After just one small bite, I decided to ask the waitress if I could have it removed from my bill, as I was no longer interested in eating it.
When she returned, I was informed that the manager had refused to accommodate the request. What was even more disheartening was that the manager did not have the decency to address the situation personally. Instead, he left it to the waitress to deliver the disappointing news. The lack of professionalism and empathy was striking.
As the night continued, we discussed contacting the owner about the poor experience. Little did we know, the owner was actually on-site that evening and was one of the individuals responsible for the refusal to address our concerns. Like the manager, the owner chose to hide behind the staff rather than take responsibility or engage with customers directly.
While I understand that every business may face challenges, the way GRC Winery handled this situation was unacceptable. The staff, including the owner and manager, failed to demonstrate even the most basic level of customer care. In an economy where prices are rising and consumers have more choices than ever, establishments that disregard customer satisfaction will ultimately pay the price for their neglect.
The winery itself is beautiful, but its management's inability to handle customer issues with professionalism and respect will likely hurt them in the long run. It's a shame that such a nice venue is tarnished by poor service and a lack of accountability.
Awesome customer service and atmosphere - but the food is not worth the cost. I ordered the Roasted Red Pepper pasta with chicken. The chicken was good (I honestly think it was from a premade package), but the entire meal had no taste! I would not worth $25 and would not recommend it at all!
My wife and I did a few wineries tonight. Grand River was our second stop. Their main dining area is really nice and comfortable. Unfortunately we got stuck in the back area. The flatbread pizza made up for any lack of ambiance. It was the best I’ve ever had. It was mushroom, arugula, and prosciutto.
My wife ordered a salad. The portion was nice and loaded with goodies. I thought the whole ordering process was a little strange as we stood at the wine bar to order our wine and food then given a number to a table. The Chardonnay I had was pretty good but not worth the $12.
We will definitely return in the summer for another go.
Great Grinch Christmas bar
Second time here but under very different circumstances... Last time was July and we got drinks and dessert and heard a band on the patio. Today we had a family lunch inside watching the snow fall. I tried to get my husband to just leave me there. The food was delicious, drinks were awesome, service friendly, and the ambiance warmed my soul. They have taken the Christmas spirit to 1000% and it just made my day.
This winery is our family's favorite. Decked out in all its Grinchy glory, it is a beautiful site. Totally out did all my expectations! Food is great and the drinks are even better.
Restaurantji Recommends
Grand River Cellars is an absolute gem, offering a magical experience for families and friends alike. From the moment you arrive, you’re embraced by a warm, festive atmosphere that feels like stepping into a winter wonderland. The “Grinchmas Bar” theme, paired with twinkling lights and snow-covered landscapes, truly brings the holiday spirit to life.
The staff is exceptional—kind, welcoming, and attentive to every detail to ensure guests feel at home. Whether you’re enjoying the beautifully decorated outdoor spaces or sipping on their delightful wine indoors, there’s an undeniable charm that keeps you captivated.
It’s the perfect destination for creating cherished memories, whether you’re seeking a cozy family outing or a festive celebration. Grand River Cellars effortlessly combines heartwarming hospitality with a family-oriented environment that leaves you feeling enriched and uplifted. A solid 5-star experience—highly recommended for anyone looking to add a touch of joy and togetherness to their day!
Visiting for the opening of the Grinchmas Bar at Grand River Cellars! Beautiful and so much fun!!!
Amazing Wine, Delicious Food, Excellent Customer Service!!
Beautiful winery
On Saturday, October 19th our group stopped by your winery. We were treated very rudely starting with your hostess and it continued with other staff. We were told we would have to be seated outside away from the building. After our group’s hostess put her foot down and asked why when there’s numerous tables available inside? Not only will I never visit your winery again. If I know of anyone visiting Geneva for a tour the wineries, I will be sure to tell them of your employees rudeness and how unwelcome we were made to feel. If I was able give you a ZERO I would.
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