It doesn't matter what time of day I go here, or how many times I try, whether it says available in the app... This location is ALWAYS out of the old fashion donuts. This is the only donut I like. Not only that, but they forgot my coffee. We never even left the drive-thru window. We just sat there waiting for an employee to come back and notice us to give us the rest of our order. The coffee was luke warm when it was given to us, and it didn't even have a residue of whipped cream despite my ordering whipped cream for it through the app. It's supposed to automatically comes with whipped cream anyway, but I double checked. My mini bagels tasted disgusting. I don't think they clean the oven or something, because the taste was just too awful. I took one bite and had my husband take a bite to see if I was just crazy. I was not. It was nasty. I don't know why I keep trying this location and hoping for better when it is worse each time I go. I think I'm really giving up this time. I'll drive the extra mile to Monroe next time if it means getting halfway decent food compared to throwing out all the food I just paid for.
Atmosphere: 1
Food: 1
Service: 1
RatFat
The staff is extremely friendly and does there absolute best to serve you as quickly as possible and i applaud the effort put forth!!
Atmosphere: 4
Food: 5
Service: 5
Hannah Spicer
Never have anything in stock, won’t refund you if you order off the app either.
Atmosphere: 2
Food: 2
Service: 2
Mike Thompson
Ordered a Hot Chocolate on doordash for my son. Got a regular coffee instead.
Atmosphere: 1
Food: 1
Service: 1
Josh Stinson
Been going to this location almost daily for years. The drive through is great. But when you walk in to order it appears about 10 cars can get through the drive through even though you were first in line in the store. They completely forgot one of my items. I really wish companies would start focusing on customer service again. Its apparently not a thing anymore.
Atmosphere: 4
Food: 4
Service: 1
J B T
Had a fluke with the app not fully processing my order, But charging my payment method. Fortunately there was a Ninja Turtle that was quick to help me get everything squared away! Thank you, Ninja Turtle and Dunkin Maineville Team!
Atmosphere: 5
Food: 5
Service: 5
Makhliyo Primova
Employees have been rude and very aggressive I’ve been several times and all time she was rude with me …. I didn’t understand why…?!!!!
Service: 1
Britt
The fall donut holes have apple fritter,pumkin,,blueberry,powdered,chocolate not my favorite flavors. I wish you could just order the plain glazed doughnut holes....my ice coffee was great too. Go early if you want the cute Halloween donuts
Atmosphere: 3
Food: 3
Service: 3
david hernandez
Never been in a service store where employees yell to people to be shut up because they talk Al little loud
Atmosphere: 1
Food: 3
Service: 1
Tyler Stegman
I use the app and hit the drive thru. So far it’s been good
Employees have been rude and short with me. I've only been to this location 2 times. Both times, it wasn't a great experience due to the employee taking the order being rude and passive aggressive when I asked questions...
Atmosphere: 2
Food: 3
Service: 1
Tammy Zeller
No one gave me any service. So after 5 minutes I walked out.
Atmosphere: 5
Food: 1
Service: 1
Brianna Faessler
The service is absolutely awful. I was told to “calm down” after telling I’m pretty sure a manager he gave me the wrong coffee. That’s ridiculous and rude as can be. That man needs an attitude adjustment. Food here is great service needs some real help.
It doesn't matter what time of day I go here, or how many times I try, whether it says available in the app... This location is ALWAYS out of the old fashion donuts. This is the only donut I like. Not only that, but they forgot my coffee. We never even left the drive-thru window. We just sat there waiting for an employee to come back and notice us to give us the rest of our order. The coffee was luke warm when it was given to us, and it didn't even have a residue of whipped cream despite my ordering whipped cream for it through the app. It's supposed to automatically comes with whipped cream anyway, but I double checked. My mini bagels tasted disgusting. I don't think they clean the oven or something, because the taste was just too awful. I took one bite and had my husband take a bite to see if I was just crazy. I was not. It was nasty. I don't know why I keep trying this location and hoping for better when it is worse each time I go. I think I'm really giving up this time. I'll drive the extra mile to Monroe next time if it means getting halfway decent food compared to throwing out all the food I just paid for.
Atmosphere: 1
Food: 1
Service: 1
The staff is extremely friendly and does there absolute best to serve you as quickly as possible and i applaud the effort put forth!!
Atmosphere: 4
Food: 5
Service: 5
Never have anything in stock, won’t refund you if you order off the app either.
Atmosphere: 2
Food: 2
Service: 2
Ordered a Hot Chocolate on doordash for my son. Got a regular coffee instead.
Atmosphere: 1
Food: 1
Service: 1
Been going to this location almost daily for years. The drive through is great. But when you walk in to order it appears about 10 cars can get through the drive through even though you were first in line in the store. They completely forgot one of my items. I really wish companies would start focusing on customer service again. Its apparently not a thing anymore.
Atmosphere: 4
Food: 4
Service: 1
Had a fluke with the app not fully processing my order, But charging my payment method. Fortunately there was a Ninja Turtle that was quick to help me get everything squared away! Thank you, Ninja Turtle and Dunkin Maineville Team!
Atmosphere: 5
Food: 5
Service: 5
Employees have been rude and very aggressive I’ve been several times and all time she was rude with me …. I didn’t understand why…?!!!!
Service: 1
The fall donut holes have apple fritter,pumkin,,blueberry,powdered,chocolate not my favorite flavors. I wish you could just order the plain glazed doughnut holes....my ice coffee was great too. Go early if you want the cute Halloween donuts
Atmosphere: 3
Food: 3
Service: 3
Never been in a service store where employees yell to people to be shut up because they talk Al little loud
Atmosphere: 1
Food: 3
Service: 1
I use the app and hit the drive thru. So far it’s been good
Food: 5
Service: 5
Restaurantji Recommends
OMG fantastic coffee and very fast drive thru.
Atmosphere: 5
Food: 5
Service: 5
Employees have been rude and short with me. I've only been to this location 2 times. Both times, it wasn't a great experience due to the employee taking the order being rude and passive aggressive when I asked questions...
Atmosphere: 2
Food: 3
Service: 1
No one gave me any service. So after 5 minutes I walked out.
Atmosphere: 5
Food: 1
Service: 1
The service is absolutely awful. I was told to “calm down” after telling I’m pretty sure a manager he gave me the wrong coffee. That’s ridiculous and rude as can be. That man needs an attitude adjustment. Food here is great service needs some real help.
Atmosphere: 1
Food: 5
Service: 1
Closes before posted hours
Food: 4
Service: 2
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