If I could give it 0 stars, I would! We just drove thru, one car in front of us. We placed an order for 5 sandwiches, get to the window and the girl tells us the car in front of us took the last two sub buns. What??? A sandwich shop with no bread at 5:45??
Food: 1
Lisa Collins
The drive thru is great if you're the only person in it. If you're not, be prepared to WAIT. Even if you've placed an online order.
Food: 5
Service: 1
Rich Tibbs
Drive thru service is subpar. Not friendly, did not communicate my order back. Ordered a new toasted sub and got the cold version. Definitely wouldn’t recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Kelsey Snyder
I submitted a large order 2 days in advance for an event and I received a phone call 10 minutes after the order was supposed to be finished that only 1/3 of the order was ready. We had to wait an additional 1 hour and 25 minutes for the other two thirds of the order to be completed, which made the food 30 minutes late to the event. Nothing was offered as compensation at the time of pick up and when I called back later, I was only given back 1/3 of the amount in credit to Jimmy Johns. The manager I spoke with didn't care about the lateness or the minimal compensation. Very disappointed in the service and management day-of and after.
Atmosphere: 2
Food: 2
Service: 1
JSnyd 117
Place is out of bread at 2pm. What a joke
Lorayne Perez
Pulled through the drive through and sat there for 2 minutes, nobody answered, we assumed they were busy. Drive to the window and there was a worker on his phone, sitting on the window counter paying us no mind. Drove to the front and went in to an awkward atmosphere. Weird vibes.
Atmosphere: 1
Food: 5
Service: 1
Heather O’Shaughnessy
If I could give this a zero I would. It took forever to get our food, while waiting for our order I witnessed the drive through person just leaning on the counter on his phone, I watched someone ring up an order with a pair of gloves on and then turn around and with the SAME pair of gloves make an order. There is unsliced meat sitting on the slicer while everyone stands around and talks, I ordered the new wrap, the pita chips and hummus, and nothing about this order and I mean nothing about this order tastes fresh, my husband ordered the country club and he barely had any mayo on there, and the meat did not taste fresh. Overall this experience was deplorable and we will not be back.
Atmosphere: 1
Food: 1
Service: 1
MANDG AUTOMOTIVE
Not sure how it takes 1.5 hours to find out they cant deliver?
Atmosphere: 1
Food: 1
Service: 1
Angela Tuck
I love JJ's, but not this location. I swung in during lunch to get a sandwich to bring back to work. I ordered the California turkey club. My bread was stale, no avocado spread.. got mayo instead ( this was not told to me, otherwise I wouldn't have ordered). The person taking my order didn't ask what size I wanted and assumed a regular. ( I wanted a large. It was long day at work). The store was clean and the people were friendly. But for some reason simply missed the mark... maybe this was a one-off?
Atmosphere: 3
Food: 2
Service: 2
Lilly Collins
ordered online for delivery and it never came! tried calling the store multiple times and no answer! just want my money back ?
If you want to be ignored at the drive thru and sit there for over 10 minutes, while the person with the headset is just chiling at the window. This is the place to go!
Atmosphere: 1
Food: 1
Service: 1
Maggie Van Vliet
First visit here so we were a little slow with the menu. The young lady at the counter was patient and kind. Sandwiches were yummy and fresh
Atmosphere: 5
Food: 5
Service: 5
Nathan B.
I was disappointed with the spicy chicken wrap. Price was too high for the quality of the sandwich. We paid $14 for the wrap and a diet coke and received an underwhelming wrap. It was more tortilla and toppings than meat. The picture is deceiving as the middle of the wrap was part tortilla, not chicken. Definitely not worth the expense.
Atmosphere: 3
Food: 3
Service: 4
SSG J
I HAVE ALREADY REPORTED THIS TO JJ CORPREATE because I already know nothing will be done about it. BEWARE DRIVETHRU ORDERS - If you go thru the drive thru, I got a pre-made sandwich with stuff I did not order on it. Lettice was like 2 days old, completely flat. Debris on bottom of bread. I guess so the workers can TALK AND PLAY (HORSEAROUND). For this to be at a PREMEIR SITE in the STATE OF OHIO, KINGS ISLAND, terrible representation for JJ. TERRIBLE SERVICE, TERRIBLE SANDWHICH
If I could give it 0 stars, I would! We just drove thru, one car in front of us. We placed an order for 5 sandwiches, get to the window and the girl tells us the car in front of us took the last two sub buns. What??? A sandwich shop with no bread at 5:45??
Food: 1
The drive thru is great if you're the only person in it. If you're not, be prepared to WAIT. Even if you've placed an online order.
Food: 5
Service: 1
Drive thru service is subpar. Not friendly, did not communicate my order back. Ordered a new toasted sub and got the cold version. Definitely wouldn’t recommend this location.
Atmosphere: 1
Food: 1
Service: 1
I submitted a large order 2 days in advance for an event and I received a phone call 10 minutes after the order was supposed to be finished that only 1/3 of the order was ready. We had to wait an additional 1 hour and 25 minutes for the other two thirds of the order to be completed, which made the food 30 minutes late to the event. Nothing was offered as compensation at the time of pick up and when I called back later, I was only given back 1/3 of the amount in credit to Jimmy Johns. The manager I spoke with didn't care about the lateness or the minimal compensation. Very disappointed in the service and management day-of and after.
Atmosphere: 2
Food: 2
Service: 1
Place is out of bread at 2pm. What a joke
Pulled through the drive through and sat there for 2 minutes, nobody answered, we assumed they were busy. Drive to the window and there was a worker on his phone, sitting on the window counter paying us no mind. Drove to the front and went in to an awkward atmosphere. Weird vibes.
Atmosphere: 1
Food: 5
Service: 1
If I could give this a zero I would. It took forever to get our food, while waiting for our order I witnessed the drive through person just leaning on the counter on his phone, I watched someone ring up an order with a pair of gloves on and then turn around and with the SAME pair of gloves make an order. There is unsliced meat sitting on the slicer while everyone stands around and talks, I ordered the new wrap, the pita chips and hummus, and nothing about this order and I mean nothing about this order tastes fresh, my husband ordered the country club and he barely had any mayo on there, and the meat did not taste fresh. Overall this experience was deplorable and we will not be back.
Atmosphere: 1
Food: 1
Service: 1
Not sure how it takes 1.5 hours to find out they cant deliver?
Atmosphere: 1
Food: 1
Service: 1
I love JJ's, but not this location. I swung in during lunch to get a sandwich to bring back to work. I ordered the California turkey club. My bread was stale, no avocado spread.. got mayo instead ( this was not told to me, otherwise I wouldn't have ordered). The person taking my order didn't ask what size I wanted and assumed a regular. ( I wanted a large. It was long day at work). The store was clean and the people were friendly. But for some reason simply missed the mark... maybe this was a one-off?
Atmosphere: 3
Food: 2
Service: 2
ordered online for delivery and it never came! tried calling the store multiple times and no answer! just want my money back ?
Restaurantji Recommends
If you want to be ignored at the drive thru and sit there for over 10 minutes, while the person with the headset is just chiling at the window. This is the place to go!
Atmosphere: 1
Food: 1
Service: 1
First visit here so we were a little slow with the menu. The young lady at the counter was patient and kind. Sandwiches were yummy and fresh
Atmosphere: 5
Food: 5
Service: 5
I was disappointed with the spicy chicken wrap. Price was too high for the quality of the sandwich. We paid $14 for the wrap and a diet coke and received an underwhelming wrap. It was more tortilla and toppings than meat. The picture is deceiving as the middle of the wrap was part tortilla, not chicken. Definitely not worth the expense.
Atmosphere: 3
Food: 3
Service: 4
I HAVE ALREADY REPORTED THIS TO JJ CORPREATE because I already know nothing will be done about it. BEWARE DRIVETHRU ORDERS - If you go thru the drive thru, I got a pre-made sandwich with stuff I did not order on it. Lettice was like 2 days old, completely flat. Debris on bottom of bread. I guess so the workers can TALK AND PLAY (HORSEAROUND). For this to be at a PREMEIR SITE in the STATE OF OHIO, KINGS ISLAND, terrible representation for JJ. TERRIBLE SERVICE, TERRIBLE SANDWHICH
Food: 1
Service: 1
Awkward staff
Atmosphere: 3
Food: 5
Service: 3
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