the staff at this location are always very polite!!
Food: 5
Service: 5
Rory Mirman
The gentleman talking on the speaker, taking orders, very professional polite. The young girl in the red shirt when I went to get my food, extremely rude, unprofessional, might as well have thrown my bag at me. I was on the phone with my wife and she informed me that red shirt is management, Get it together McDonald’s. If this is the way management is treating customers I can only imagine how she treats people in daily life. Ordered approximately 815 Thursday December 18
Atmosphere: 2
Food: 5
Service: 2
David Haas
I'm not much to leave reviews, especially when it comes to the reputation of McDonald's.. but they are very well managed, the store is clean, and the food is the best I have tasted since I worked there 35 years ago. The quarter pounder was juicy and seared to perfection. Apple pie was fresh. Sweet tea wasn't too sweet. You could tell the fry grease was fresh. Again, I'm not usually a McDonald's fan, but they are doing very well here! Great job management team and staff work very well together.. you really make a difference!
Atmosphere: 5
Food: 5
Service: 5
Wut Teh heck
Employee in the bathroom the whole 30 minutes I was in the establishment. Should take your breaks somewhere else pal, cause taking phone calls in the bathroom is deplorable when there’s people in there doing their business.
Atmosphere: 3
Food: 2
Service: 5
david o
Very busy but people are willing to wait. Food and service are fine. Bathrooms and eating area are clean.
Atmosphere: 3
Food: 3
Service: 4
Hamrakul Nazarov
Staff is very nice but sometimes they forget to put fries in a happy meal if you get several of them.
Atmosphere: 5
Food: 5
Service: 4
Becky Kuykendall
We had a great experience at this McDonalds. Food was great, good service. We’d had a tiring week and I’ll say Vinny and John were very kind and made our night better!
Atmosphere: 5
Food: 5
Service: 5
Cindy Skinner
Lines were long and slow but it's a new place and staff are being trained so it's understandable. I am so happy to have this new local McDonalds!
I’m beyond disappointed with this location. I came through the drive-thru around 9:37 a.m. after checking the McDonald’s app to see which items came with Monopoly pieces. I ordered two hashbrowns, a bacon egg & cheese biscuit, and a large caramel frappe all of which the app said should have Monopoly stickers. If they didn’t all I needed was a POLITE “you can receive those gameplays on those food items from ordering online” that was not given.
When I got my food, the sticker was missing from my sandwich, even though the app clearly showed it was supposed to be there. I didn’t even mind that much at first, I just wanted to ask about it and understand what was going on under my understanding food items that have stickers on the app are the same ones as drive-thru. Now I know differently.
But what happened next was absolutely unacceptable. They told me to pull forward for my coffee, so I did. I sat there until 10:00 a.m.(over 20 minutes) waiting for my drink. I saw someone pass by me and tried to ask about the Monopoly piece and my order, one of the older employees completely ignored me and instead tried to hand me food that wasn’t mine. When I politely said “excuse me,” she looked right at me, took the food to the correct car, said “I’m sorry” with wide eyes and a big attitude, then just walked away instead of coming back to help me.
A younger employee (probably around 16 or 17) finally brought out my frappe at 9:58 and was actually polite and respectful. She listened when I asked about the missing Monopoly pieces and went to check and ask about them, so I truly want to commend her for her kindness and effort.
Then the same older woman came back out and rudely told me that I wouldn’t be getting the two Monopoly pieces because they’re “only received through online ordering.” First off, that’s not even stated clearly in the rules, and second, her attitude was completely out of line. When I calmly told her “okay and that ignoring a customer after making direct eye contact and saying something is rude”, she snapped back with, “I’m already doing multiple things at once.”
When I mentioned that she had looked right at me more than once and even responded earlier, she got snippy again and said, “You’re not going to tell me how to do my job.” She even started to say something else before cutting herself off then finally went and got me the Monopoly pieces anyway.
At that point, it wasn’t even about the Monopoly pieces anymore. It was about the complete lack of professionalism and respect. If you can’t communicate kindly or treat customers with basic decency, you shouldn’t be working in the food industry. I genuinely feel bad for her coworkers who have to deal with that kind of attitude.
This was one of the worst customer service experiences I’ve ever had at any McDonald’s. The young girl deserves praise for trying to help, but the older employee needs serious retraining, or a reminder that basic respect goes a long way. At the end of the day it’s a game and if you can’t respect your customers during that game you shouldn’t be able to be there in the first place. Something that was suppose to be fun made me not return back to that new location. Molly rankin
Atmosphere: 1
Food: 1
Service: 1
Kevin O
Guess they close at 9 pm now
Atmosphere: 1
Food: 1
Service: 1
Vinny Husted
The help is only as good as its leader.fire the leader hire the cook in their place.but do it now.
Atmosphere: 2
Food: 2
Service: 1
Kelly Taylor
I paid $10 for crap. I ordered a quarter pounder with cheese, mayo, and pickle. I got one with ketchup and onion and I'm allergic to onion. I had to wait on the side for the order and when it came out it was cold and the bun was stale. This place has only been open a couple of weeks and already has a bad rep.
Prompt fast service with care on service.
Atmosphere: 5
Food: 5
Service: 5
the staff at this location are always very polite!!
Food: 5
Service: 5
The gentleman talking on the speaker, taking orders, very professional polite. The young girl in the red shirt when I went to get my food, extremely rude, unprofessional, might as well have thrown my bag at me. I was on the phone with my wife and she informed me that red shirt is management, Get it together McDonald’s. If this is the way management is treating customers I can only imagine how she treats people in daily life. Ordered approximately 815 Thursday December 18
Atmosphere: 2
Food: 5
Service: 2
I'm not much to leave reviews, especially when it comes to the reputation of McDonald's.. but they are very well managed, the store is clean, and the food is the best I have tasted since I worked there 35 years ago.
The quarter pounder was juicy and seared to perfection. Apple pie was fresh. Sweet tea wasn't too sweet. You could tell the fry grease was fresh.
Again, I'm not usually a McDonald's fan, but they are doing very well here! Great job management team and staff work very well together.. you really make a difference!
Atmosphere: 5
Food: 5
Service: 5
Employee in the bathroom the whole 30 minutes I was in the establishment. Should take your breaks somewhere else pal, cause taking phone calls in the bathroom is deplorable when there’s people in there doing their business.
Atmosphere: 3
Food: 2
Service: 5
Very busy but people are willing to wait. Food and service are fine. Bathrooms and eating area are clean.
Atmosphere: 3
Food: 3
Service: 4
Staff is very nice but sometimes they forget to put fries in a happy meal if you get several of them.
Atmosphere: 5
Food: 5
Service: 4
We had a great experience at this McDonalds. Food was great, good service. We’d had a tiring week and I’ll say Vinny and John were very kind and made our night better!
Atmosphere: 5
Food: 5
Service: 5
Lines were long and slow but it's a new place and staff are being trained so it's understandable. I am so happy to have this new local McDonalds!
Atmosphere: 5
Food: 5
Service: 5
Coffee was cold and my food was lukewarm
Atmosphere: 4
Food: 1
Service: 4
Restaurantji Recommends
I’m beyond disappointed with this location. I came through the drive-thru around 9:37 a.m. after checking the McDonald’s app to see which items came with Monopoly pieces. I ordered two hashbrowns, a bacon egg & cheese biscuit, and a large caramel frappe all of which the app said should have Monopoly stickers. If they didn’t all I needed was a POLITE “you can receive those gameplays on those food items from ordering online” that was not given.
When I got my food, the sticker was missing from my sandwich, even though the app clearly showed it was supposed to be there. I didn’t even mind that much at first, I just wanted to ask about it and understand what was going on under my understanding food items that have stickers on the app are the same ones as drive-thru. Now I know differently.
But what happened next was absolutely unacceptable. They told me to pull forward for my coffee, so I did. I sat there until 10:00 a.m.(over 20 minutes) waiting for my drink. I saw someone pass by me and tried to ask about the Monopoly piece and my order, one of the older employees completely ignored me and instead tried to hand me food that wasn’t mine. When I politely said “excuse me,” she looked right at me, took the food to the correct car, said “I’m sorry” with wide eyes and a big attitude, then just walked away instead of coming back to help me.
A younger employee (probably around 16 or 17) finally brought out my frappe at 9:58 and was actually polite and respectful. She listened when I asked about the missing Monopoly pieces and went to check and ask about them, so I truly want to commend her for her kindness and effort.
Then the same older woman came back out and rudely told me that I wouldn’t be getting the two Monopoly pieces because they’re “only received through online ordering.” First off, that’s not even stated clearly in the rules, and second, her attitude was completely out of line. When I calmly told her “okay and that ignoring a customer after making direct eye contact and saying something is rude”, she snapped back with, “I’m already doing multiple things at once.”
When I mentioned that she had looked right at me more than once and even responded earlier, she got snippy again and said, “You’re not going to tell me how to do my job.” She even started to say something else before cutting herself off then finally went and got me the Monopoly pieces anyway.
At that point, it wasn’t even about the Monopoly pieces anymore. It was about the complete lack of professionalism and respect. If you can’t communicate kindly or treat customers with basic decency, you shouldn’t be working in the food industry. I genuinely feel bad for her coworkers who have to deal with that kind of attitude.
This was one of the worst customer service experiences I’ve ever had at any McDonald’s. The young girl deserves praise for trying to help, but the older employee needs serious retraining, or a reminder that basic respect goes a long way. At the end of the day it’s a game and if you can’t respect your customers during that game you shouldn’t be able to be there in the first place. Something that was suppose to be fun made me not return back to that new location. Molly rankin
Atmosphere: 1
Food: 1
Service: 1
Guess they close at 9 pm now
Atmosphere: 1
Food: 1
Service: 1
The help is only as good as its leader.fire the leader hire the cook in their place.but do it now.
Atmosphere: 2
Food: 2
Service: 1
I paid $10 for crap. I ordered a quarter pounder with cheese, mayo, and pickle. I got one with ketchup and onion and I'm allergic to onion. I had to wait on the side for the order and when it came out it was cold and the bun was stale. This place has only been open a couple of weeks and already has a bad rep.
Food: 1
Service: 1
Go to get coffee 69 cent senior small 8
Loading...