I just ordered my food and as you can see it’s all burnt! When I called the store after spending $40 on food that I can’t eat. The lady hung up on me and said that she fixed my food and it’s not burnt….. then what’s this? Horrible service
Atmosphere: 1
Food: 1
Service: 1
Patrick B
We order the same pizza every few months but it’s hit or miss. My wife has food allergies and half the time the store doesn’t pay attention to our actual order. (Despite calling to verify!) We will no longer order from here.
Atmosphere: 3
Food: 1
Service: 3
Reina Brown
If I could give them a zero I would, they not only took 3 hours to supposedly deliver my food, they never delivered it, and now they won’t answer the phone. Terrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Cheryl Price
This is the worst Domino’s ever. I ordered a pizza on there app 2-3 hours ago. I called and they told me they do not have my order. So I called another store and they said they did not have my order so I called back to the pizza store on northfield. The young guy was very rude and act like he didn’t care about my order that I paid almost $32 for. So I called back once again and out the blue they found my order. So he tells me the order will be here within 15 to 20 minutes while I get another call back and they tell me they didn’t have the crust that I wanted so I said can you just give me the large crust the young lady said yes I will give you the large crust. So I give a notification that Cory is on his way with your order. 10 minutes later I get a call from the general manager stating they have none of the items that I want on my pizza and they have one driver and do I want to cancel my order, I told him yes then I called him back and I told him how I felt. I’ve told him the customer service is very weak. They’re very rude and I never experienced anything like this before dominoes need to be shut down. They have a bunch of young kids working there that does not care , I place the order two hours ago. It is now 340 and you calling me to tell me that you don’t have some of the items that I want on my pizza. I am going to write to the corporate and let them know how this Domino’s on Northfield in Maple Heights is very unprofessional. I should be getting something to compensate my time of course they didn’t offer that. I ordered wings and pizza. Now I have to wait 5-10 days to get my money back on my card. Because of there foolishness.
Atmosphere: 1
Food: 1
Service: 1
Antonia Wylie
I ordered 2 medium pizzas, and didn't receive until Abt 2hrs after. I called and spoke to the GM and he told me there was only one driver and he would prob have to help with delivery. The GM was very professional and even apologized, so I was fine with waiting eventho I was starving along with my fam. What I'm not fine with is ordering a pizza with onions and only getting a tiny sprinkle around the pizza, ZERO sauce on both, and a very jalapeno taste on both when I'm allergic to ALL HOT/SPICEY FOODS AND SEASONINGS. Well, that's what I got. Needless to say, I'm my fam and I are going to bed hungry. It's just ridiculous that pizza places have gotten so careless and unprofessional!!! So wonder they're so cheap with 50% off online this week. It's bcuz they don't give u hardly any toppings you ask for, extremely stingy with the sauce, and apparently don't change their gloves, if they even wear them, when preparing different orders! I paid for delivery and gave a tip above the minimum! It's not appreciated and this place needs to care more abt ruining someone's paid meal with their hard earned money. One of my family members was murdered yesterday, and all I had taste for was pizza. Ppl just never know what a person/family is growing thru. A needed service has the ability to make or break a family's night. In this case, we feel worse, very hungry, and our night is ruined. I will never eat from there again, even if the pizzas were FREE. Not worth the weight! My advice, if you have not had pizza for a very long time and ur taste buds are in the mood for a pizza pie..... Do not order from this Dominoes, or a Dominoes PERIODT! That's how bad it was!
Food: 1
Service: 1
Seven Seven
When App Using I'm Not Intrigued; I don't Know How Many SuperBowlCommercials I've seen Of Dominos Like My LAST Option But a Sure Place From My Digorno (Frozen) (Pizza) Habits.🧊
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza, Chicken Pizza
Rakesh Arora
This location is always so slow. Pizza often arrives lukewarm. Terrible service and not improving. Recommend to avoid!
Food: 2
Service: 1
Akshdeep Singh
We are waiting for our food to be delivered and we asked for a call before delivery and we didn’t get our food and when we tried to reached them they didn’t pick call like we tried maybe more than 10 times to call them
Atmosphere: 1
Food: 1
Service: 1
L T
Took an extremely long time to not get what I ordered
Service: 1
Desare Robitson
I like the pizza here.
Wheelchair accessibility: I think you would not have a problem getting into this place because they have handicap parking.
Never received my order, called in to resolve issue, got put on hold for 20 minutes then they blocked the line so I could not call back.. I just wanted my money back since I never got my order
Atmosphere: 1
Food: 1
Service: 1
Stonna Brewer
The delivery was not good, not the driver fault , it was dispatch. The pizza was Banging/Slapped/Type Ish. LG Thin Crust Extravaganzza. It will NOT disappoint
I just ordered my food and as you can see it’s all burnt! When I called the store after spending $40 on food that I can’t eat. The lady hung up on me and said that she fixed my food and it’s not burnt….. then what’s this? Horrible service
Atmosphere: 1
Food: 1
Service: 1
We order the same pizza every few months but it’s hit or miss. My wife has food allergies and half the time the store doesn’t pay attention to our actual order. (Despite calling to verify!) We will no longer order from here.
Atmosphere: 3
Food: 1
Service: 3
If I could give them a zero I would, they not only took 3 hours to supposedly deliver my food, they never delivered it, and now they won’t answer the phone. Terrible customer service.
Atmosphere: 1
Food: 1
Service: 1
This is the worst Domino’s ever. I ordered a pizza on there app 2-3 hours ago. I called and they told me they do not have my order. So I called another store and they said they did not have my order so I called back to the pizza store on northfield. The young guy was very rude and act like he didn’t care about my order that I paid almost $32 for. So I called back once again and out the blue they found my order. So he tells me the order will be here within 15 to 20 minutes while I get another call back and they tell me they didn’t have the crust that I wanted so I said can you just give me the large crust the young lady said yes I will give you the large crust. So I give a notification that Cory is on his way with your order. 10 minutes later I get a call from the general manager stating they have none of the items that I want on my pizza and they have one driver and do I want to cancel my order, I told him yes then I called him back and I told him how I felt. I’ve told him the customer service is very weak. They’re very rude and I never experienced anything like this before dominoes need to be shut down. They have a bunch of young kids working there that does not care , I place the order two hours ago. It is now 340 and you calling me to tell me that you don’t have some of the items that I want on my pizza. I am going to write to the corporate and let them know how this Domino’s on Northfield in Maple Heights is very unprofessional. I should be getting something to compensate my time of course they didn’t offer that. I ordered wings and pizza. Now I have to wait 5-10 days to get my money back on my card. Because of there foolishness.
Atmosphere: 1
Food: 1
Service: 1
I ordered 2 medium pizzas, and didn't receive until Abt 2hrs after. I called and spoke to the GM and he told me there was only one driver and he would prob have to help with delivery. The GM was very professional and even apologized, so I was fine with waiting eventho I was starving along with my fam. What I'm not fine with is ordering a pizza with onions and only getting a tiny sprinkle around the pizza, ZERO sauce on both, and a very jalapeno taste on both when I'm allergic to ALL HOT/SPICEY FOODS AND SEASONINGS. Well, that's what I got. Needless to say, I'm my fam and I are going to bed hungry.
It's just ridiculous that pizza places have gotten so careless and unprofessional!!!
So wonder they're so cheap with 50% off online this week. It's bcuz they don't give u hardly any toppings you ask for, extremely stingy with the sauce, and apparently don't change their gloves, if they even wear them, when preparing different orders! I paid for delivery and gave a tip above the minimum!
It's not appreciated and this place needs to care more abt ruining someone's paid meal with their hard earned money.
One of my family members was murdered yesterday, and all I had taste for was pizza. Ppl just never know what a person/family is growing thru. A needed service has the ability to make or break a family's night. In this case, we feel worse, very hungry, and our night is ruined.
I will never eat from there again, even if the pizzas were FREE. Not worth the weight!
My advice, if you have not had pizza for a very long time and ur taste buds are in the mood for a pizza pie..... Do not order from this Dominoes, or a Dominoes PERIODT! That's how bad it was!
Food: 1
Service: 1
When App Using I'm Not Intrigued; I don't Know How Many SuperBowlCommercials I've seen Of Dominos Like My LAST Option But a Sure Place From My Digorno (Frozen) (Pizza) Habits.🧊
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza, Chicken Pizza
This location is always so slow. Pizza often arrives lukewarm. Terrible service and not improving. Recommend to avoid!
Food: 2
Service: 1
We are waiting for our food to be delivered and we asked for a call before delivery and we didn’t get our food and when we tried to reached them they didn’t pick call like we tried maybe more than 10 times to call them
Atmosphere: 1
Food: 1
Service: 1
Took an extremely long time to not get what I ordered
Service: 1
I like the pizza here.
Wheelchair accessibility: I think you would not have a problem getting into this place because they have handicap parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Chicken Wings
Restaurantji Recommends
Always great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Pizza, Pepperoni Pizza, Chicken Wings
Never received my order, called in to resolve issue, got put on hold for 20 minutes then they blocked the line so I could not call back.. I just wanted my money back since I never got my order
Atmosphere: 1
Food: 1
Service: 1
The delivery was not good, not the driver fault , it was dispatch. The pizza was Banging/Slapped/Type Ish. LG Thin Crust Extravaganzza. It will NOT disappoint
Food: 5
Service: 2
Fast and hot!! Put Pizza Hut to shame!!
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Chicken Wings
Got food poisoning from a veggie pizza. Unclean location.
Atmosphere: 1
Food: 1
Service: 3
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