Rascal House
5220 Northfield Rd, Maple Heights
(216) 332-9700
Recent Reviews
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Awesome. Very responsive. Clean great food. Very polite staff
Atmosphere: 5
Food: 5
Service: 5
Solid pizza
Food: 5
Service: 5
Imagine having stuff to do on a Friday so you order a pizza. Then your tasks don't get done because the deliver driver moan and whine that you didn't answer as soon as they knock. So you wait for said pizza for an hour and a half after the estimated delivery time so they don't complain and still never arrive. Yeah that's how my Friday went after work.
Finally arrived 15 min after close and my customized pizza with extra toppings arrived all cheese. Great reading comprehension over there.
Atmosphere: 1
Food: 1
Service: 1
I tried to place a online order today and no one in the store at lease the guy on the phone could not explain why I was not able to use my points. You can not use them on the phone but suppose to use them in the app but the app says you have rewards but then when you click rewards it says you don't have any and you really do. Make it make sense. I asked the employee so does this mean that the slice i ordered was I suppose to click redeem well he shudders and says well think that's how it goes. Noooo that's not a answer.
What happened to this place. ? No slices at 5;00 pm. Salads have gone from bad to worse. I would not recommend.
Atmosphere: 1
Food: 3
Service: 1
Shawn is literally the best manager!! thank you so much for your amazing service!!
Order is almost never ready on time and last I ordered a large they gave me a medium pizza
Well we tried their slice and it lacked toppings and deliciousness. The sauce is like a vegetable based sauce that's very dark and not very tangy or tasty. However I gave a higher review than a one is the crust was actually cooked and tasted good but beyond that I would not recommend rascals to anyone. They use provolone cheese and it does not have any delicious flavor it's very flat.
Atmosphere: 4
Food: 3
Service: 5
I got the burger and a toasted Italian sub it was toasted but was super soggy I gagged eating it. The burger was dry and definitely some cheap thin frozen patty and they got my address all wrong and were an hour late delivering was an absolute waste of 26$ I do not recommend
Food: 1
Service: 1
The food was great. I have no complaints.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
This is usually my favorite restaurant to order pizza from but these kids they have working for them are ruining the business. I was simply calling for the manager because who ever was on the phone wasn't helping me find my order. He than began to be a complete racist over the phone without helping me. Sadly, I'll never order from them ever again.
Atmosphere: 1
Food: 3
Service: 1
The ppl aren't that smart I ask for no cheese and they gave me a sandwich with mayo like um hey dumb ass no dairy means no mayo as well
Put some gloves on !!! They’re pizza is disgusting too!!
Atmosphere: 4
Food: 2
Service: 4
Service 45 mins to 1 hrs 1 hrs 30 mins no pizza and manager said it not is falt because other people were busy
Atmosphere: 1
Service: 1
Mostly carryout, some dine in seating. Pizza was flavorful but a bit on the doughy side for me. Their combos are a good deal.
Atmosphere: 3
Food: 4
Service: 3
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