Most of the time, when we we go there it is great. The only time you need to check your order is when a young man with straight long hair is working. He typically messes up our orders about every other time.
Dietary restrictions: They accommodate you.
Atmosphere: 5
Food: 5
Service: 4
Michael Oglesbee
Nate is awesome!
Atmosphere: 5
Food: 5
Service: 5
Braxton Compton
This is the most horrendous place I’ve ever gone too, horrible customer service skills. The young lady that was working this shift was very rude and undermining,
Atmosphere: 1
Food: 1
Service: 1
Marcia Williamson
These kids are always so friendly and pleasant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Angel Food
Caleb Cox
EDIT, October 9th, 2024.
Although the store replied below, they never followed up.
August 23rd, 2024 Friday.
Me and my wife pulled into the drive thru about 13-15 minutes before close yesterday, we normally wouldn’t do this but figured smoothies were fast and should be easy to clean and another car was already at the window before us, we had been having a rough week due to the passing of a family pet and my grandmother recovering from a risky surgery. I decided to give Smoothie King a try as an end of the week pick me up, it was our first time coming here.
We pull up to the intercom to order and hear someone scream inside the building and then storm out the back door, pace and then walk back inside before Nate started taking our order. He said he couldn’t hear us at first and seemed to have a bit of an attitude contradicting every good review about him I see here.
We apologized, spoke up and placed our order, a kids angel food smoothie and a regular sized strawberry lemon twist. We pull up and wait for the car ahead of us to leave and get to the window and he hands us one of our drinks and a receipt. We were both confused as we hadn’t paid yet, thinking the car ahead of us paid I look at the receipt and it says “team member discount. name: “Why””
I didn’t understand at first and thought a mistake had been made, when one of the two female (blonde and a brunette, didn’t get their names but should have) employees came back with our second drink, we had mentioned we didn’t pay yet. They seemed confused too and Nate said “oh I gave it to them for free” we said “thank you” and went to pull away but our window was still open when we heard Nate snottily say “yeah, since you came 5 minutes before close” my wife was shocked, pulled back around to get his name and get an explanation for the unwarranted attitude. They were laughing inside the store until the brunette employee saw us back at the window, mouthed “oh she’s back” and then both female employees opened the window and sat with there elbows on the window counter, chin on their hands being smartasses and giggling about the situation. We asked for Nate’s name, explained the attitude and comment he made was unnecessary, none of them know what kind of day we’ve had and it’s not our fault they decided to close up shop before it was time, if it was an issue of taking our order simply tell us you aren’t accepting orders and we would’ve left. Nate argued he didn’t mean it like that but how else could he have meant it when he assumed we were gone and unable to hear and put “Why” on our receipt as a snarky jab? The female employees continued to laugh about the situation and mock us, claiming “it’s his opinion”, and then pushed Nate out of the way and closed the window on us and continued to make fun of the situation.
The receipt that Nate had printed off and handed to us when we finally got to the window had a timestamp of 8:52 PM, well before closing at 9 and plenty of time for 3 employees to mop the floor, take trash out and close one register.
We threw both smoothies away as we didn’t trust with the attitude given in both interactions that they didn’t tamper with them somehow.
He’s entitled to his opinion just fine, but it’s his job to work the hours that the store is listed as open and instead of instigating a situation, if he can’t handle himself or customers he has options, tell the customer he’s no longer taking orders and move on or simply quit and let someone that can handle the job take his position.
I’ve worked retail and service for decades and I’ve never treated anyone like this in my life.
100% will never be back and I wouldn’t recommend this location to anyone, Nate and the two little girls he was with last night are snakes that clearly have two different personas based on the time of day and no one deserves to be treated like we were.
Managemen
Atmosphere: 1
Food: 1
Service: 1
nicole Carey
Yummy smoothie
Atmosphere: 5
Food: 5
Service: 5
Juan Pablo Lopez
They do not respect me because I am deaf. I refused to order it. I left there. Thank you
Service: 1
Anna Defendiefer
The guy running the shop this morning (I believe it was Nate) was by himself and was incredibly gracious, quick and funny! Loved his energy and he told us all about the Smoothie King rewards program in an engaging way. His energy and the delicious smoothie helped us get the kickstart we needed to start our road trip!
RUDE!I stopped by today to get a smoothie. I was the only person in the drive thru line; literally nobody ahead of me or behind me. The employee asked if she could help me and I told her I needed a minute to look. A couple of minutes pass and she asks me again if she can help me and then asks if there’s a certain type of drink or fruit I’m looking for. She said something including the words “company policy”. I didn’t fully hear her so I asked her to repeat what she had said and she literally told me “it’s company policy to only give each customer 3 minutes and 30 seconds.” I told her no thank you and I’d be going elsewhere. Smoothie King better change their policy or instruct their employees not to blurt out their 3 1/2 min per customer company policy if they want to keep business. I left and won’t be visiting this location again.
Service: 1
Emily Phillips
Treated with so much unbelievable kindness by the fine employees after a long day. It just doesn't feel any better than people who still treat customers this well. Thank you for being awesome!
Ambre Nicole
You rule the day
Rita Martin
Excellent selections!!! Always super nice!
Vann V
Devon is super sweet and such a delightful way to start my morning!!! ???? She was kind enough to explain to me all the specials Smoothie King is having. Delicious smoothies here and l’ll definitely be back while I’m still here in Marion.
Most of the time, when we we go there it is great. The only time you need to check your order is when a young man with straight long hair is working. He typically messes up our orders about every other time.
Dietary restrictions: They accommodate you.
Atmosphere: 5
Food: 5
Service: 4
Nate is awesome!
Atmosphere: 5
Food: 5
Service: 5
This is the most horrendous place I’ve ever gone too, horrible customer service skills. The young lady that was working this shift was very rude and undermining,
Atmosphere: 1
Food: 1
Service: 1
These kids are always so friendly and pleasant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Angel Food
EDIT, October 9th, 2024.
Although the store replied below, they never followed up.
August 23rd, 2024 Friday.
Me and my wife pulled into the drive thru about 13-15 minutes before close yesterday, we normally wouldn’t do this but figured smoothies were fast and should be easy to clean and another car was already at the window before us, we had been having a rough week due to the passing of a family pet and my grandmother recovering from a risky surgery. I decided to give Smoothie King a try as an end of the week pick me up, it was our first time coming here.
We pull up to the intercom to order and hear someone scream inside the building and then storm out the back door, pace and then walk back inside before Nate started taking our order. He said he couldn’t hear us at first and seemed to have a bit of an attitude contradicting every good review about him I see here.
We apologized, spoke up and placed our order, a kids angel food smoothie and a regular sized strawberry lemon twist. We pull up and wait for the car ahead of us to leave and get to the window and he hands us one of our drinks and a receipt. We were both confused as we hadn’t paid yet, thinking the car ahead of us paid I look at the receipt and it says “team member discount. name: “Why””
I didn’t understand at first and thought a mistake had been made, when one of the two female (blonde and a brunette, didn’t get their names but should have) employees came back with our second drink, we had mentioned we didn’t pay yet. They seemed confused too and Nate said “oh I gave it to them for free” we said “thank you” and went to pull away but our window was still open when we heard Nate snottily say “yeah, since you came 5 minutes before close” my wife was shocked, pulled back around to get his name and get an explanation for the unwarranted attitude. They were laughing inside the store until the brunette employee saw us back at the window, mouthed “oh she’s back” and then both female employees opened the window and sat with there elbows on the window counter, chin on their hands being smartasses and giggling about the situation. We asked for Nate’s name, explained the attitude and comment he made was unnecessary, none of them know what kind of day we’ve had and it’s not our fault they decided to close up shop before it was time, if it was an issue of taking our order simply tell us you aren’t accepting orders and we would’ve left. Nate argued he didn’t mean it like that but how else could he have meant it when he assumed we were gone and unable to hear and put “Why” on our receipt as a snarky jab? The female employees continued to laugh about the situation and mock us, claiming “it’s his opinion”, and then pushed Nate out of the way and closed the window on us and continued to make fun of the situation.
The receipt that Nate had printed off and handed to us when we finally got to the window had a timestamp of 8:52 PM, well before closing at 9 and plenty of time for 3 employees to mop the floor, take trash out and close one register.
We threw both smoothies away as we didn’t trust with the attitude given in both interactions that they didn’t tamper with them somehow.
He’s entitled to his opinion just fine, but it’s his job to work the hours that the store is listed as open and instead of instigating a situation, if he can’t handle himself or customers he has options, tell the customer he’s no longer taking orders and move on or simply quit and let someone that can handle the job take his position.
I’ve worked retail and service for decades and I’ve never treated anyone like this in my life.
100% will never be back and I wouldn’t recommend this location to anyone, Nate and the two little girls he was with last night are snakes that clearly have two different personas based on the time of day and no one deserves to be treated like we were.
Managemen
Atmosphere: 1
Food: 1
Service: 1
Yummy smoothie
Atmosphere: 5
Food: 5
Service: 5
They do not respect me because I am deaf. I refused to order it. I left there. Thank you
Service: 1
The guy running the shop this morning (I believe it was Nate) was by himself and was incredibly gracious, quick and funny! Loved his energy and he told us all about the Smoothie King rewards program in an engaging way. His energy and the delicious smoothie helped us get the kickstart we needed to start our road trip!
Atmosphere: 5
Food: 5
Service: 5
Banana boat smoothie is
Atmosphere: 4
Food: 5
Service: 5
Lemon banana twist smoothie ? is yummy ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
RUDE!I stopped by today to get a smoothie. I was the only person in the drive thru line; literally nobody ahead of me or behind me. The employee asked if she could help me and I told her I needed a minute to look. A couple of minutes pass and she asks me again if she can help me and then asks if there’s a certain type of drink or fruit I’m looking for. She said something including the words “company policy”. I didn’t fully hear her so I asked her to repeat what she had said and she literally told me “it’s company policy to only give each customer 3 minutes and 30 seconds.” I told her no thank you and I’d be going elsewhere. Smoothie King better change their policy or instruct their employees not to blurt out their 3 1/2 min per customer company policy if they want to keep business. I left and won’t be visiting this location again.
Service: 1
Treated with so much unbelievable kindness by the fine employees after a long day. It just doesn't feel any better than people who still treat customers this well. Thank you for being awesome!
You rule the day
Excellent selections!!! Always super nice!
Devon is super sweet and such a delightful way to start my morning!!! ???? She was kind enough to explain to me all the specials Smoothie King is having. Delicious smoothies here and l’ll definitely be back while I’m still here in Marion.
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