Tim Hortons is an an familiar classic in my hometown.
Atmosphere: 5
Food: 4
Service: 5
TheLiquidator69
Sandwich was fantastic
Mandy S
This was my first visit to Tim Hortons, and unfortunately it was extremely disappointing. I arrived between 4:30 and 4:45 PM on December 8, 2025, and stood at the counter for approximately 5–7 minutes without being acknowledged by a single employee. During that time, one staff member walked past me after coming out of the bathroom and did not greet me, make eye contact, or indicate that someone would be with me shortly. She was too busy on her phone.
After continuing to wait with no acknowledgment, I had to walk around the bakery case just to make contact with the other employee working. Only then did she say, “Oh, I can take your order over here.” I explained that I had already been waiting for five minutes, and her response was that she “couldn’t see me over the box coffee containers.” Instead of offering an apology or making an effort to correct the situation, she laughed when I told her this was my first experience at Tim Hortons and that I would not be returning.
As a first-time customer, the lack of basic customer service no greeting, no acknowledgment, no apology was surprising and disappointing. This experience made it clear that customer awareness and attentiveness were not a priority at this location.
Atmosphere: 1
Food: 1
Service: 1
Cali Burns
Everytime I go to this location before or after work the associates are always sweet always smiling and my original iced Capp always tastes amazing this is my favorite location
Atmosphere: 5
Food: 5
Service: 5
Jesse
Jesse is great
Atmosphere: 5
Food: 5
Service: 5
Angela Shaw
Door Dash Order
Atmosphere: 4
Food: 4
Service: 4
Rosa
Ask for assorted 10 pack of Tim bits get only 2 kinds open them and a moth flies out what the hell and order a vanilla iced coffee light and sweet and get a black iced coffee
Roxanne Miracle
Drinks are not ever full at this location!
Bob Severs
Great employees
Atmosphere: 5
Food: 5
Service: 5
Jesse Kincaid
I’ve made stopping here after my daily morning workouts basically my small little treat ritual. An iced coffee and a donut but it’s also the friendly and quick service whether it be walking in or drive thru. And a huge shout out to Sherry for always being a cheerful voice and personality to be greeted by. She definitely makes the experience a 10/10 just with that amazing attitude every morning (especially being first thing in the morning lol).
Dietary restrictions: Great for dairy free options
I god a couple dozen doughnuts. The kind I wanted they didn’t have enough of I was told. The doughnuts were good but wish I could have got what I wanted to get.
Atmosphere: 4
Food: 4
Service: 3
Jonathan Neeld
One of the busiest Tim Horton's I've ever gone too. Drive-thru out to the road. Probably speaks to how good of a Tim's they are. Once I ordered, pretty quick to get my coffee and snack wrap.
Atmosphere: 5
Food: 5
Service: 5
Erin Austin
A BIG thank you to the team at this location! Our high school basketball team's charter bus broke down on US23 just north of Marion this past Saturday and they were stranded for 4 hours. The 30 kids and coaches were cold and hungry. We happened to have driven separately and called ahead to Tim Horton's for hot chocolate and donuts. The staff was very friendly and helpful. The manager was understanding and gave us a discount to help with the unexpected expense. They crew got everything ready quickly and provided extra cups and napkins to be sure we had enough. The kids were so happy to have a warm drink and treat. Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Angie
Just very nice staff atmosphere isn't bad
Atmosphere: 4
Food: 5
Service: 5
Jessica Caldwell
I was visiting from out of town and chose to stop here with family for breakfast. We forgot to ask for orange juice at the window and was told we had to go inside to get it instead of allowing for us to pay at the window. As instructed, I went inside. As I go inside, I can already hear whom at the time I presumed was the manager on duty berating an employee right behind the desk. She wasn’t speaking normal tone but more yelling. I go up to the counter, everyone looked at me but not one single person acknowledged me. The young lady working the food was using foul language. Again, easily waited 3-5 minutes while I still continued to hear the manager yelling at what looked like an upset employee who just came in and the rest of the staff just disregarding me. I finally decided to ask for management and of course, it was the loud mouth. Service sucked and atmosphere is unprofessional, negative and something I wouldn’t want to return to.
Tim Hortons is an an familiar classic in my hometown.
Atmosphere: 5
Food: 4
Service: 5
Sandwich was fantastic
This was my first visit to Tim Hortons, and unfortunately it was extremely disappointing. I arrived between 4:30 and 4:45 PM on December 8, 2025, and stood at the counter for approximately 5–7 minutes without being acknowledged by a single employee. During that time, one staff member walked past me after coming out of the bathroom and did not greet me, make eye contact, or indicate that someone would be with me shortly. She was too busy on her phone.
After continuing to wait with no acknowledgment, I had to walk around the bakery case just to make contact with the other employee working. Only then did she say, “Oh, I can take your order over here.” I explained that I had already been waiting for five minutes, and her response was that she “couldn’t see me over the box coffee containers.” Instead of offering an apology or making an effort to correct the situation, she laughed when I told her this was my first experience at Tim Hortons and that I would not be returning.
As a first-time customer, the lack of basic customer service no greeting, no acknowledgment, no apology was surprising and disappointing. This experience made it clear that customer awareness and attentiveness were not a priority at this location.
Atmosphere: 1
Food: 1
Service: 1
Everytime I go to this location before or after work the associates are always sweet always smiling and my original iced Capp always tastes amazing this is my favorite location
Atmosphere: 5
Food: 5
Service: 5
Jesse is great
Atmosphere: 5
Food: 5
Service: 5
Door Dash Order
Atmosphere: 4
Food: 4
Service: 4
Ask for assorted 10 pack of Tim bits get only 2 kinds open them and a moth flies out what the hell and order a vanilla iced coffee light and sweet and get a black iced coffee
Drinks are not ever full at this location!
Great employees
Atmosphere: 5
Food: 5
Service: 5
I’ve made stopping here after my daily morning workouts basically my small little treat ritual. An iced coffee and a donut but it’s also the friendly and quick service whether it be walking in or drive thru. And a huge shout out to Sherry for always being a cheerful voice and personality to be greeted by. She definitely makes the experience a 10/10 just with that amazing attitude every morning (especially being first thing in the morning lol).
Dietary restrictions: Great for dairy free options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Restaurantji Recommends
I god a couple dozen doughnuts. The kind I wanted they didn’t have enough of I was told. The doughnuts were good but wish I could have got what I wanted to get.
Atmosphere: 4
Food: 4
Service: 3
One of the busiest Tim Horton's I've ever gone too. Drive-thru out to the road. Probably speaks to how good of a Tim's they are. Once I ordered, pretty quick to get my coffee and snack wrap.
Atmosphere: 5
Food: 5
Service: 5
A BIG thank you to the team at this location! Our high school basketball team's charter bus broke down on US23 just north of Marion this past Saturday and they were stranded for 4 hours. The 30 kids and coaches were cold and hungry. We happened to have driven separately and called ahead to Tim Horton's for hot chocolate and donuts. The staff was very friendly and helpful. The manager was understanding and gave us a discount to help with the unexpected expense. They crew got everything ready quickly and provided extra cups and napkins to be sure we had enough. The kids were so happy to have a warm drink and treat. Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Just very nice staff atmosphere isn't bad
Atmosphere: 4
Food: 5
Service: 5
I was visiting from out of town and chose to stop here with family for breakfast. We forgot to ask for orange juice at the window and was told we had to go inside to get it instead of allowing for us to pay at the window. As instructed, I went inside. As I go inside, I can already hear whom at the time I presumed was the manager on duty berating an employee right behind the desk. She wasn’t speaking normal tone but more yelling. I go up to the counter, everyone looked at me but not one single person acknowledged me. The young lady working the food was using foul language. Again, easily waited 3-5 minutes while I still continued to hear the manager yelling at what looked like an upset employee who just came in and the rest of the staff just disregarding me. I finally decided to ask for management and of course, it was the loud mouth. Service sucked and atmosphere is unprofessional, negative and something I wouldn’t want to return to.
Atmosphere: 1
Service: 1
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