Just moved here from the west side. Ordered a pizza two nights ago. It was tasty, but when it got here it was all mashed up. Like the driver got in an accident. If he did, I hope he's okay. I Ordered sandwiches and salad tonight. I paid for extra ham and cheese on my sandwich and recieved less than the normal amount of ham. Im having doubts that donatos pizza will ever be the same. Maybe its because im in Cincinnati now from Dayton.
Tony Harter
This is a pretty nice location. Food was fast and good.
Atmosphere: 5
Food: 5
Service: 5
Amanda Schwinn
The staff at this location is very friendly and helpful. Food is always hot and fresh. Best place to come for lunch!
Atmosphere: 5
Food: 5
Service: 5
Maxs Mama
Waited 20 mins to order our food, they never acknowledged us entering the store, I decided to order online. Said it would be ready at 8:39pm however we didn't receive it until 9pm. Just one large pizza half pepperoni and half cheese. Altogether waited a little over a hour. When we were finished we all started getting up, my 4 year old slipped on a piece of ice and busted his head open on the metal trim on the wall. The corner of the metal trim is sticking out. He had to get his head wound glued shut.
Atmosphere: 1
Food: 4
Service: 3
Jeff Burkhart
Very helpful staff. They help box up 11 pizzas for a birthday party. Much appreciated!
Atmosphere: 5
Food: 5
Service: 5
Stephen Mason
Good pizza. excellent customer service
Kuda Tshililiwa
The food was delicious at Donatos. I recently went vegetarian and their veggie pizza is delicious. The desert bread is good and well glazed. You will leave full and satisfied. The service is fast and they are nice. The ambiance is warm and friendly, and it's a very welcoming environment. We got this meal to go and they forgot the drink, but they were quick to respond and gave us a refund for the drink. I highly recommend this spot if you want an amazing pizza!
Terri Rea
I ordered a pizza and salad yesterday for pick up. The pizza wasn't ready when I arrived (still in the oven). The employee pulled it out the oven cut it so some pieces were very lg and others very small (not uniform) and the pizza wasn't crispy like normal. I also ordered a very veggy salad w/o onions. The salad was pulled from the case at the front of the store and it had onions on it, the lettuce was turning pink. I don't know how long it was sitting there but I couldn't eat it. It addition to not being how I ordered it, it wasn't fresh. There was no other customers in the store the whole time I was there waiting, or in the parking lot around the store, so I don't think the lack of attention to what they are serving was due to being busy, The employee seemed to care less about what she was doing. She had to be reminded that a salad went with the pizza and never looked to see if there were any special instructions. I still like Donotos, but I will go to another location from here on out.
Aneissa Wheeler
I’m disappointed with the customer service I received. Elliott needs to learn how to properly de-escalate situations and handle customer issues with professionalism. Being rude or unpleasant will not get you anywhere in this business. If you can’t provide quality customer service, there’s no reason to work with the public. It’s no surprise that your ratings are at an all-time low — I can see why.
Mark Miles
Pizza’s were ready when I arrived. They looked great and the sour cream was provided without even requesting it.
The Door Dash driver stole our pizzas. I called the store. They were very friendly and helpful. They made us new pizzas and the delivery driver brought it on his way home. My family is very appreciative.
Christina Ross
Very great store and was open in the snow storm. If you haven't tried it get the beef marachi pizza
Nakeita Williams
NEW- Elaine was very kind and understanding. She even went above and beyond to make sure my address was added, and reflected correctly in the system. Since this was resolved, and you were extremely helpful and understanding, I have changed my review. No need to keep something negative when you fixed the issue. Thank you so much Elaine!
Tainted Halo
I really had a craving for their sub but when I bit into it I got a mouth full of bread. And it had Jalepenos on it when I opted out of them. Had to take those off.... When I say it was one of those I just wanna cry cause I had a bad day and now my food gave me my 13th reason!! Neither of our subs barely had any chicken and spending 17 dollars on two skinny drowned subs in THIS economy..... I'm done!
Atmosphere: 3
Food: 1
Service: 5
Michael Stanley
Why are you sending delivery via door dash? My pizza came cold because it wasn't in a delivery bag. Last time getting Donatos
Just moved here from the west side. Ordered a pizza two nights ago. It was tasty, but when it got here it was all mashed up. Like the driver got in an accident. If he did, I hope he's okay. I Ordered sandwiches and salad tonight. I paid for extra ham and cheese on my sandwich and recieved less than the normal amount of ham. Im having doubts that donatos pizza will ever be the same. Maybe its because im in Cincinnati now from Dayton.
This is a pretty nice location. Food was fast and good.
Atmosphere: 5
Food: 5
Service: 5
The staff at this location is very friendly and helpful. Food is always hot and fresh. Best place to come for lunch!
Atmosphere: 5
Food: 5
Service: 5
Waited 20 mins to order our food, they never acknowledged us entering the store, I decided to order online. Said it would be ready at 8:39pm however we didn't receive it until 9pm. Just one large pizza half pepperoni and half cheese. Altogether waited a little over a hour. When we were finished we all started getting up, my 4 year old slipped on a piece of ice and busted his head open on the metal trim on the wall. The corner of the metal trim is sticking out. He had to get his head wound glued shut.
Atmosphere: 1
Food: 4
Service: 3
Very helpful staff. They help box up 11 pizzas for a birthday party. Much appreciated!
Atmosphere: 5
Food: 5
Service: 5
Good pizza. excellent customer service
The food was delicious at Donatos. I recently went vegetarian and their veggie pizza is delicious. The desert bread is good and well glazed. You will leave full and satisfied. The service is fast and they are nice. The ambiance is warm and friendly, and it's a very welcoming environment. We got this meal to go and they forgot the drink, but they were quick to respond and gave us a refund for the drink. I highly recommend this spot if you want an amazing pizza!
I ordered a pizza and salad yesterday for pick up. The pizza wasn't ready when I arrived (still in the oven). The employee pulled it out the oven cut it so some pieces were very lg and others very small (not uniform) and the pizza wasn't crispy like normal. I also ordered a very veggy salad w/o onions. The salad was pulled from the case at the front of the store and it had onions on it, the lettuce was turning pink. I don't know how long it was sitting there but I couldn't eat it. It addition to not being how I ordered it, it wasn't fresh. There was no other customers in the store the whole time I was there waiting, or in the parking lot around the store, so I don't think the lack of attention to what they are serving was due to being busy, The employee seemed to care less about what she was doing. She had to be reminded that a salad went with the pizza and never looked to see if there were any special instructions. I still like Donotos, but I will go to another location from here on out.
I’m disappointed with the customer service I received. Elliott needs to learn how to properly de-escalate situations and handle customer issues with professionalism. Being rude or unpleasant will not get you anywhere in this business. If you can’t provide quality customer service, there’s no reason to work with the public. It’s no surprise that your ratings are at an all-time low — I can see why.
Pizza’s were ready when I arrived. They looked great and the sour cream was provided without even requesting it.
Restaurantji Recommends
The Door Dash driver stole our pizzas. I called the store. They were very friendly and helpful. They made us new pizzas and the delivery driver brought it on his way home. My family is very appreciative.
Very great store and was open in the snow storm. If you haven't tried it get the beef marachi pizza
NEW- Elaine was very kind and understanding. She even went above and beyond to make sure my address was added, and reflected correctly in the system. Since this was resolved, and you were extremely helpful and understanding, I have changed my review. No need to keep something negative when you fixed the issue. Thank you so much Elaine!
I really had a craving for their sub but when I bit into it I got a mouth full of bread. And it had Jalepenos on it when I opted out of them. Had to take those off.... When I say it was one of those I just wanna cry cause I had a bad day and now my food gave me my 13th reason!! Neither of our subs barely had any chicken and spending 17 dollars on two skinny drowned subs in THIS economy..... I'm done!
Atmosphere: 3
Food: 1
Service: 5
Why are you sending delivery via door dash? My pizza came cold because it wasn't in a delivery bag. Last time getting Donatos
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