There seriously needs to be a complete overhaul and replacement of almost every single employee that works at this store. The only person that makes my experiences here halfway decent is the one taking orders and he sounds like he belongs out in California on a surf board in the middle of the ocean. The interaction that he gives really softens the blow that I know is coming EVERY. SINGLE. TIME.
The crew that puts the orders together and hands it to the customer NEVER double checks the order or puts any effort into making sure the order is correct. Dunkin' is my family’s favorite stop for a light breakfast or a quick drink, like a refresher or a matcha.
This store is the ONLY Dunkin I’ve EVER been to that gets my order WRONG EVERY. SINGLE. TIME. The only thing that keeps me coming back at this point is convenience because it’s the closest to my house. There’s been times where one of my kids is missing their entire breakfast order. Then when I try to call and ask for a credit because I can’t turn around and go back, or I’ll be late to church, NOBODY ANSWERS THE PHONE!!
Today the ball was dropped yet again!!! I knew I should’ve checked the avocado toast. That’s normally where I’m shorted. The bacon never makes its way onto the avocado spread. The crazy thing is, just adding bacon to the avocado toast is $1 extra.. And did I mention the sweet cold foam on my iced matcha never makes its way onto my drink? That’s an up charge too. I had to send my matcha back this morning and have them fix it because I caught that mishap before I left.
Seriously…. This store really needs to get it together. I’ve worked in the fast food industry in the past and I promise, it’s not this hard. This is absolutely unacceptable. This isn’t even a one off event, like I said. I moved to the Mason area 3 months ago and like I said, it’s the closest one to my house. The moment I get in line I’m expecting to send something back to make sure I get what I pay for, and that’s sad.
But like I said, the fun, mellow dude taking the orders in the morning lightens the blow a little bit. He deserves a raise being so personable and fun. Everyone else sucks..
Atmosphere: 1
Food: 2
Service: 1
Danielle Schwartz
Went threw drive thru girl didn't have a clue and was to concerned about goin to talk to friends outside one of our coffees wasn't even full won't be coming back to this dunkins
Service: 1
Billy 4Strings
The young lady working the drive-thru early yesterday afternoon was delightful. They got my wife’s coffee order correct too. That never happens at Maineville - 48. We will be coming here from now on.
Atmosphere: 5
Food: 5
Service: 5
sophia Marquette
I went to this drive thru almost every morning, and the two regular employees are outstanding. Even at 4 am, they would brighten my day! The small interaction always made a profound impact on my day.
Service: 5
Rachel Rowe
My coffee wasn't filled up all the way, this is the 2nd time and the worker gave me attitude when she was reviewing my order and I was trying to correct her.
Atmosphere: 2
Food: 3
Service: 1
Jigar Patel
Drive-thru line was was long. Despite having two windows, we waited 9 mins from the time we ordered to the time we go to the 2nd window. Not sure if they were under staffed, but it shouldn't take this long
Service: 1
Charles Grollmus
Had great experience with a gentleman that had a good time while taking my order.
Food: 5
Service: 5
ThaChosyn1
They usually mess up on the drinks but the food is good. I'm not a fan of the hashbrowns.
Food: 4
Service: 4
Abigail LaRoy
This Dunkin’ is the best! I come here in the mornings occasionally and the people working are always so nice and uplifting. Also so glad they brought back the 6$ meal deal
Atmosphere: 5
Food: 4
Service: 5
Ty L
Quick and convenient stop on my way to work. Service is usually fast and the coffee is always fresh. The breakfast items come out hot and taste good. Sometimes there’s a short wait during the morning rush, but overall it’s a solid spot for a quick bite and drink.
Staff member that took my order was so nice(male). As luck would have it, I spilled my entire coffee pulling out of the drive thru. After cleaning up the mess, I decided I was going to go back through and order another coffee! The man that took my order comped my second coffee and it totally made my bad morning turn around! His kindness was so appreciated!
Aaliyah
Ordered a drink no ice and they only filled the cup less than halfway with product. Starbucks would never do that. Never going to Dunkin again.
Service: 2
Taylor Lawson
Walked in, the poor cashier had no clue what he was doing. Looked like it was due to poor training or his first day on the job. I had ordered a coffee and muffin. Stood for 20 minutes waiting on my muffin which was fine but when I tried to get someone’s attention to get my muffin, all the employees just looked at me like and then walked to do something else. Service was very poor and the place looked like it was ran by a bunch of teenagers/high schoolers, there needs to be an adult who can make sure that customers are getting their orders. As a person who works in the food industry, it is the top priority to make customers happy and this store could not do that.
Food: 5
Keagan Bailey
I always order two coffees, one always comes without dairy. Every single time. It's like it's on purpose at this point.
Also they run out of most donuts around 10:30am every morning.
2 stars only because the food is never burnt which is a plus compared to other locations.
Atmosphere: 3
Food: 3
Service: 1
Olivia Thesken
Okay, but if I wanted ice, I would’ve said I wanted ice. Not 90% of, or extra ice, and 10% drink.
There seriously needs to be a complete overhaul and replacement of almost every single employee that works at this store. The only person that makes my experiences here halfway decent is the one taking orders and he sounds like he belongs out in California on a surf board in the middle of the ocean. The interaction that he gives really softens the blow that I know is coming EVERY. SINGLE. TIME.
The crew that puts the orders together and hands it to the customer NEVER double checks the order or puts any effort into making sure the order is correct. Dunkin' is my family’s favorite stop for a light breakfast or a quick drink, like a refresher or a matcha.
This store is the ONLY Dunkin I’ve EVER been to that gets my order WRONG EVERY. SINGLE. TIME. The only thing that keeps me coming back at this point is convenience because it’s the closest to my house. There’s been times where one of my kids is missing their entire breakfast order. Then when I try to call and ask for a credit because I can’t turn around and go back, or I’ll be late to church, NOBODY ANSWERS THE PHONE!!
Today the ball was dropped yet again!!! I knew I should’ve checked the avocado toast. That’s normally where I’m shorted. The bacon never makes its way onto the avocado spread. The crazy thing is, just adding bacon to the avocado toast is $1 extra.. And did I mention the sweet cold foam on my iced matcha never makes its way onto my drink? That’s an up charge too. I had to send my matcha back this morning and have them fix it because I caught that mishap before I left.
Seriously…. This store really needs to get it together. I’ve worked in the fast food industry in the past and I promise, it’s not this hard. This is absolutely unacceptable. This isn’t even a one off event, like I said. I moved to the Mason area 3 months ago and like I said, it’s the closest one to my house. The moment I get in line I’m expecting to send something back to make sure I get what I pay for, and that’s sad.
But like I said, the fun, mellow dude taking the orders in the morning lightens the blow a little bit. He deserves a raise being so personable and fun. Everyone else sucks..
Atmosphere: 1
Food: 2
Service: 1
Went threw drive thru girl didn't have a clue and was to concerned about goin to talk to friends outside one of our coffees wasn't even full won't be coming back to this dunkins
Service: 1
The young lady working the drive-thru early yesterday afternoon was delightful. They got my wife’s coffee order correct too. That never happens at Maineville - 48. We will be coming here from now on.
Atmosphere: 5
Food: 5
Service: 5
I went to this drive thru almost every morning, and the two regular employees are outstanding. Even at 4 am, they would brighten my day! The small interaction always made a profound impact on my day.
Service: 5
My coffee wasn't filled up all the way, this is the 2nd time and the worker gave me attitude when she was reviewing my order and I was trying to correct her.
Atmosphere: 2
Food: 3
Service: 1
Drive-thru line was was long. Despite having two windows, we waited 9 mins from the time we ordered to the time we go to the 2nd window. Not sure if they were under staffed, but it shouldn't take this long
Service: 1
Had great experience with a gentleman that had a good time while taking my order.
Food: 5
Service: 5
They usually mess up on the drinks but the food is good. I'm not a fan of the hashbrowns.
Food: 4
Service: 4
This Dunkin’ is the best! I come here in the mornings occasionally and the people working are always so nice and uplifting. Also so glad they brought back the 6$ meal deal
Atmosphere: 5
Food: 4
Service: 5
Quick and convenient stop on my way to work. Service is usually fast and the coffee is always fresh. The breakfast items come out hot and taste good. Sometimes there’s a short wait during the morning rush, but overall it’s a solid spot for a quick bite and drink.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Staff member that took my order was so nice(male). As luck would have it, I spilled my entire coffee pulling out of the drive thru. After cleaning up the mess, I decided I was going to go back through and order another coffee! The man that took my order comped my second coffee and it totally made my bad morning turn around! His kindness was so appreciated!
Ordered a drink no ice and they only filled the cup less than halfway with product. Starbucks would never do that. Never going to Dunkin again.
Service: 2
Walked in, the poor cashier had no clue what he was doing. Looked like it was due to poor training or his first day on the job. I had ordered a coffee and muffin. Stood for 20 minutes waiting on my muffin which was fine but when I tried to get someone’s attention to get my muffin, all the employees just looked at me like and then walked to do something else. Service was very poor and the place looked like it was ran by a bunch of teenagers/high schoolers, there needs to be an adult who can make sure that customers are getting their orders. As a person who works in the food industry, it is the top priority to make customers happy and this store could not do that.
Food: 5
I always order two coffees, one always comes without dairy. Every single time. It's like it's on purpose at this point.
Also they run out of most donuts around 10:30am every morning.
2 stars only because the food is never burnt which is a plus compared to other locations.
Atmosphere: 3
Food: 3
Service: 1
Okay, but if I wanted ice, I would’ve said I wanted ice. Not 90% of, or extra ice, and 10% drink.
Atmosphere: 3
Food: 2
Service: 3
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