Papa Johns Pizza
6210 Tylersville Rd, Mason
(513) 459-0400
Recent Reviews
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The pizza dough always taste like it's being seating there for a long time.
Atmosphere: 3
Food: 3
Service: 3
Managers are unprofessional, 0/10 DO NOT GO HERE!!! I didn’t get his name but he works at this location! He was short and didn’t resolve my issue whatsoever !! I ordered a cheese pizza, it was disgusting, had entirely too much cheese on it, the whole pizza was falling apart I couldn’t even pick it up! So I called to get a credit or refund. Manager said he would refund me and could take up to 2 days, well 3 days went by and still no refund. I call to let them know no refund has came and he insist it did and I’m clearly telling him it didn’t!! It’s a $14 pizza, I would rather just re make it ,instead of arguing with the customer,and getting a bad review left ! I am upset, my issue still isn’t resolved. Noe I’m left with no refund or pizza! Thanks.
Atmosphere: 1
Food: 1
Service: 1
Great quick service
Atmosphere: 4
Food: 5
Service: 5
Fastest mofos in town. You want that pizza hot and that butter melty, then you better pick these guys.
Atmosphere: 5
Food: 5
Service: 5
Refuse to take my order twice and only wanted to transfer me to a line that did not get answered.
Delicious. When I order from here and, it tastes great everytime! You can't go wrong with a Pepperoni Pizza from Papa John's.
Food: 5
Service: 4
The employees were two young teenage girls, one of them was the manger who is
very rude and other who just stood there.I ordered 5 items and they burnt one of them. I asked can you remake this and they said no because “we are too busy”. I added well I don’t want it anymore can u please give me my money back. The manger was not able to comprehend my request. At first she gave rude remarks when I told her giving money back is necessary when you don’t receive the item saying at first it didn’t match their system. She later gave me my money back but I did request her name since she didn’t wear her supposed badge for a later complaint I would make about their negligence. Her coworker afterwards mentioned I can’t talk to them because they are underaged when I simply complained about them being dismissive about needing a refund. The staff of under trained teen employees continued to say that they would call the police because I complained to them about burning my 5th item saying it was rude .This store hires un trained , neglectful , and lazy employees who don’t understand customer service and policies for customer satisfaction. DONT WASTE YOUR MONEY UNLESS YOU WANT TO BE THREATENED BY THE COPS THEY NEVER CALL WHEN THEY ARE LAZY AND DONT UNDERSTAND REFUNDS.
Atmosphere: 1
Food: 3
Service: 1
Just not good quality food everything is processed nothing fresh.
Atmosphere: 1
Food: 2
Service: 3
Really quick delivery and nice delivery drivers. Completely recommended.
Dietary restrictions: (Excluding meats) It’s halal and kosher.
Parking: Always plenty of parking locations.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Create Your Own Pizza Extra-Large, Special Seasonings
Ordered 2 pizzas, 3 extra dipping sauces. The sauces didn't show up, which make the meal for some. I called the store and they said they would credit the account. Ruined dinner for some and I can't take away driver tip for not delivering full meal. Say hello to LaRosas, donatos and Jets. You suck papa John's
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Great pizza and friendly staff
Atmosphere: 5
Food: 5
Service: 5
Great pizza that was prepared quickly and accurately. The staff were super friendly and helpful. Will definitely be getting more pizzas from here in the future.
Atmosphere: 5
Food: 5
Service: 5
They messed up the order and lie about it, saying that’s what you ordered!!!!Zero customer service to handle their mistake. Not surprised with the bad reviews they have.
Atmosphere: 1
Food: 1
Service: 1
Poorly managed with rude employees and deficient processes. Could fill a couple of paragraphs with my experience but they are not worth the time.
Atmosphere: 1
Food: 5
Service: 1
Just picked up carryout and left store kn a better mood then when I came in. Two gentleman working were so nice and courteous. A smile goes along way! Thank you ☺️
Atmosphere: 5
Food: 5
Service: 5
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