asked for juicy coney's extreme ordered 6 they were dry not sure why it is so hard I don't like to complain but $17.94 for six dry coney's
Food: 1
John Bloomberg
The 1-Star is to get management's attention. You have a great staff and a good, consistent product. But if someone's life depended upon it, you couldn't get an order out that drive through window without forgetting something.
This last time was onions, for a 5-way. And the team members always ask if we want crackers or hot sauce but it's a roll of the dice if those items ever make it into the bag. Those were missed as well.
The time before it was just the onions.
And these are small orders. A regular 5-way, a small 5-way, and a Greek salad. The most egregious example was a large order for seven hungry people coming back from KI. We reached home with nine (NINE) random chilis, cheese for five, and, once again, too few onions.
I've driven back to this store at least 10 times over the past couple of years because of an incorrect order.
As I explained to the young lady in charge, you have good people and a good product, but your processes are highly flawed and prone to error. This failure rate is the responsibility of ownership and the store manager.
When this level of error is persistent for such a long time it's because of poor processes and an unwillingness to learn, or change.
The team should schedule some time away from the store to come up with ways to get orders correct. I'm sure there are fast food industry standard practices that could improve this store's process.
Nothing is ever perfect. Mistakes happen. We need to always keep that in mind. But this store has finally broken me.
My google reviews are ~99% 5-stars. This 1-star review is well earned.
Food: 5
Service: 1
Chris Martin
Came in around 530 pm or so on the 11th of July fordinner with my son. We ordered around 535 my son got his food 2 cheese coneys and fries my burrito didn't come he said it taking more time to make meanwhile the people that came in after us got their food , finally my food came around 610 . Burrito didn't look good lite on chili and cheese , fries were over cooked. I've never had issues at this location not sure what the deal was but not cool
Atmosphere: 4
Food: 2
Service: 2
Sharon Frye
Very nice and clean. Waitress was an excellent woman. She had multiple tables ( more than 6) and kept up with all of us with no problems. And she actually likes her job.
Atmosphere: 5
Food: 5
Service: 5
Rob Wehrli
Excellent home town favorite. Staff are fun and will take great care of you. Family friendly. Great for groups. Fast service.
Anthony A
This skyline location was great and the server was attentive and professional. The coneys were delicious, especially with the skyline hot sauce. I also had the 3-way baked potato which was excellent. I would say a little more chili on the potato would have made it better, and perhaps a side of sour cream.
Luke Gillespie
Never had a bad experience at a Skyline until a few weeks ago. It took us 45 minutes to get our food. The store was just about empty with a full staff. Two orders were wrong. Not sure if we walked in on some sort of strike the workers were on but it sucked.
Scott Svensson
One of the many great skyline locations!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coney, Chili
James Thompson
Got the Chili. Have had better. The staff was great. Place is not very appealing.
We got there a little later than usual. Not as good as I would expect.
Atmosphere: 3
Food: 4
Service: 3
Robert DeMoss
Not a fan of the smoked sausage but service was what you would expect
Atmosphere: 3
Food: 3
Service: 4
Kyle Kaufman
This place is great! My family has been coming here for years. The service is outstanding. Friendly servers who know their regulars. Diana feels like family. One of the newest servers, Elise, was particularly great. You can tell she’s working hard and learning fast!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Coney, 3 Way
Ken Bumiller
Good food, service and friendly staff. Must get carryout only since I do not like Coke products.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Regular Coney, Buffalo Ranch Burrito, 3 Way
Never will go wrong with skyline.
Atmosphere: 5
Food: 5
Service: 5
asked for juicy coney's extreme ordered 6 they were dry not sure why it is so hard
I don't like to complain but $17.94 for six dry coney's
Food: 1
The 1-Star is to get management's attention.
You have a great staff and a good, consistent product.
But if someone's life depended upon it, you couldn't get an order out that drive through window without forgetting something.
This last time was onions, for a 5-way. And the team members always ask if we want crackers or hot sauce but it's a roll of the dice if those items ever make it into the bag. Those were missed as well.
The time before it was just the onions.
And these are small orders. A regular 5-way, a small 5-way, and a Greek salad. The most egregious example was a large order for seven hungry people coming back from KI. We reached home with nine (NINE) random chilis, cheese for five, and, once again, too few onions.
I've driven back to this store at least 10 times over the past couple of years because of an incorrect order.
As I explained to the young lady in charge, you have good people and a good product, but your processes are highly flawed and prone to error. This failure rate is the responsibility of ownership and the store manager.
When this level of error is persistent for such a long time it's because of poor processes and an unwillingness to learn, or change.
The team should schedule some time away from the store to come up with ways to get orders correct. I'm sure there are fast food industry standard practices that could improve this store's process.
Nothing is ever perfect. Mistakes happen. We need to always keep that in mind. But this store has finally broken me.
My google reviews are ~99% 5-stars. This 1-star review is well earned.
Food: 5
Service: 1
Came in around 530 pm or so on the 11th of July fordinner with my son. We ordered around 535 my son got his food 2 cheese coneys and fries my burrito didn't come he said it taking more time to make meanwhile the people that came in after us got their food , finally my food came around 610 . Burrito didn't look good lite on chili and cheese , fries were over cooked. I've never had issues at this location not sure what the deal was but not cool
Atmosphere: 4
Food: 2
Service: 2
Very nice and clean. Waitress was an excellent woman. She had multiple tables ( more than 6) and kept up with all of us with no problems. And she actually likes her job.
Atmosphere: 5
Food: 5
Service: 5
Excellent home town favorite. Staff are fun and will take great care of you. Family friendly. Great for groups. Fast service.
This skyline location was great and the server was attentive and professional. The coneys were delicious, especially with the skyline hot sauce. I also had the 3-way baked potato which was excellent. I would say a little more chili on the potato would have made it better, and perhaps a side of sour cream.
Never had a bad experience at a Skyline until a few weeks ago. It took us 45 minutes to get our food. The store was just about empty with a full staff. Two orders were wrong. Not sure if we walked in on some sort of strike the workers were on but it sucked.
One of the many great skyline locations!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coney, Chili
Got the Chili. Have had better. The staff was great. Place is not very appealing.
Atmosphere: 3
Food: 3
Service: 5
Restaurantji Recommends
We got there a little later than usual. Not as good as I would expect.
Atmosphere: 3
Food: 4
Service: 3
Not a fan of the smoked sausage but service was what you would expect
Atmosphere: 3
Food: 3
Service: 4
This place is great! My family has been coming here for years. The service is outstanding. Friendly servers who know their regulars. Diana feels like family. One of the newest servers, Elise, was particularly great. You can tell she’s working hard and learning fast!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Coney, 3 Way
Good food, service and friendly staff.
Must get carryout only since I do not like Coke products.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Regular Coney, Buffalo Ranch Burrito, 3 Way
Good service, well prepared
Atmosphere: 5
Food: 5
Service: 5
Loading...