The drive thru takes way too long in the mornings.
Atmosphere: 3
Food: 5
Service: 2
Lon Hinds
Fantastic service. Hot and fresh food and coffee.
Atmosphere: 5
Food: 5
Service: 5
Franky FUNI
Line is always far too long for drinks that are made incorrectly most of the time. How do drinks take so long to make and yet always get made wrong.
Atmosphere: 1
Food: 2
Service: 1
Emily Atkins
For the love of God, stop removing the whipped cream unless I tell you to there’s an option on the app that says no whip and it will tell you no whip don’t remove It for no reason
Siobhan Wolf
It is a nice store. The employees were friendly and I was greeted upon arrival. My first visit was better but my last visit took about half an hour to get my one drink.
Atmosphere: 3
Service: 3
Carol M
Ordered through the drive-thru today 9/20/25 at around 8:30ish. Through the drive thru window my husband witnessed the lid of the milk falling into my tall pike place. Barista proceeded to stick her fingers in to take the lid out then put the lid on it. Person attending the window saw it happened and proceeded to hand it to us. At which time I obviously asked for another one.
Starbucks, It is unsafe and not hygienic to stick your fingers in a drink and then serve to customer. -C
Service: 1
Heather Brown
I placed an online order and the app said it should be ready around 3:58. I got there at 3:57 and she told me I didn’t give her enough time and next time I place an order I need to give her around 10 minutes. So I pulled around to pick up my order, which was ready, and I told her how the app said 3:58 and she just kind of blew me off and was just like oh yeah yeah OK and walked away. Very rude.
Atmosphere: 5
Food: 5
Service: 2
Anthony Cywinski
Ok coffee drink, they could do better
Food: 3
Kena McDonald
Great customer service
Atmosphere: 5
Food: 5
Service: 5
Paula Shupe
This is not the closest Starbucks location for us, but it's worth a little drive. We always receive fantastic service & this location still offers comfortable indoor seating
I placed a mobile order and went through the drive-thru to pick it up. I received my food, but was told by the drive-thru employee to pull around to the front of the building and she would bring my drink out. I even asked if I should park in a spot, and she clearly told me, “No, just pull around front.”
I waited 25 minutes in front of the building with no one coming out. Eventually, a different employee came outside and with a snippy rude tone asked me to move my car and park. I explained I was waiting for a drink that the drive-thru worker said she’d bring out, and then went inside to ask for a refund since I had been waiting so long, for a drink I never received.
Instead of owning the mistake, the employee who originally told me to wait out front denied ever saying that, and I received zero apology. The staff was whispering about me and implying I was in the wrong, even though I was clearly following instructions I had been given.
The store was not busy at all, so there’s no excuse for this kind of disorganized service and unprofessional behavior. I left feeling disrespected and frustrated. This experience completely ruined my visit and my trust in this location.
Atmosphere: 1
Food: 2
Service: 1
Jamie Wheeler
I go through the drive through here all the time, but upon going into the actual building for the first time, I found that there was no bathroom. I went in after utilizing the drive through specifically to use the restroom, only to find that there wasn’t one. I’m so confused. There’s one door behind the counter that goes to the kitchen, but beyond that, there’s no restroom for the public.
Sahil Patel
The employees are very friendly; I mistakenly placed my order at the wrong location, but they managed to fulfill my order here. I would definitely recommend this Starbucks.
Atmosphere: 5
Food: 5
Service: 5
Tiffany Thomas
Was visiting kings island & came to this Starbucks because it was across from our hotel. I made a mobile order & from where it’s so close, we got there 2-3 minuets after the mobile order was made. At the window the girl said “just a heads up you should wait at least 10-15 minuets after placing your mobile order to come through so we can get the order ready”. As she was handing my boyfriend & I our order. When we told her it was really close, she says “just reassuring you so it can be easier on us”. The drive thru was empty & there was no cars behind us. I don’t think it should’ve mattered
Atmosphere: 5
Food: 5
Service: 3
Eric Bildstein
If you walk in and expect service that’s timely just go through the drive through. I thought Starbucks was going to go back to caring about walk in customers but they clearly prioritize drive thru and app orders. The sad part was we had nobody in front of us when we ordered inside, yet were standing there for over 10 minutes waiting on a normal coffee and two drinks while they pushed drive thru order after drive thru order and app order after app order that nobody was even there to retrieve. The counter was full of app orders and we were put behind everyone. Won’t be back, this was my third attempt since the ceo said they were going to go back to caring about the walk in folks, not even close. Here’s a clue, when someone comes in and makes a point to be friendly and a good human, leaves a nice tip as a gesture and then you just ignore them it’s not good for business. Change your process there’s no reason why a car that pulled in after us got served before we did. I’m not asking to be put in front of the line simply to be put in the correct place in line.
The drive thru takes way too long in the mornings.
Atmosphere: 3
Food: 5
Service: 2
Fantastic service. Hot and fresh food and coffee.
Atmosphere: 5
Food: 5
Service: 5
Line is always far too long for drinks that are made incorrectly most of the time. How do drinks take so long to make and yet always get made wrong.
Atmosphere: 1
Food: 2
Service: 1
For the love of God, stop removing the whipped cream unless I tell you to there’s an option on the app that says no whip and it will tell you no whip don’t remove It for no reason
It is a nice store. The employees were friendly and I was greeted upon arrival. My first visit was better but my last visit took about half an hour to get my one drink.
Atmosphere: 3
Service: 3
Ordered through the drive-thru today 9/20/25 at around 8:30ish. Through the drive thru window my husband witnessed the lid of the milk falling into my tall pike place. Barista proceeded to stick her fingers in to take the lid out then put the lid on it. Person attending the window saw it happened and proceeded to hand it to us. At which time I obviously asked for another one.
Starbucks,
It is unsafe and not hygienic to stick your fingers in a drink and then serve to customer.
-C
Service: 1
I placed an online order and the app said it should be ready around 3:58. I got there at 3:57 and she told me I didn’t give her enough time and next time I place an order I need to give her around 10 minutes. So I pulled around to pick up my order, which was ready, and I told her how the app said 3:58 and she just kind of blew me off and was just like oh yeah yeah OK and walked away. Very rude.
Atmosphere: 5
Food: 5
Service: 2
Ok coffee drink, they could do better
Food: 3
Great customer service
Atmosphere: 5
Food: 5
Service: 5
This is not the closest Starbucks location for us, but it's worth a little drive. We always receive fantastic service & this location still offers comfortable indoor seating
Atmosphere: 5
Service: 5
Restaurantji Recommends
I placed a mobile order and went through the drive-thru to pick it up. I received my food, but was told by the drive-thru employee to pull around to the front of the building and she would bring my drink out. I even asked if I should park in a spot, and she clearly told me, “No, just pull around front.”
I waited 25 minutes in front of the building with no one coming out. Eventually, a different employee came outside and with a snippy rude tone asked me to move my car and park. I explained I was waiting for a drink that the drive-thru worker said she’d bring out, and then went inside to ask for a refund since I had been waiting so long, for a drink I never received.
Instead of owning the mistake, the employee who originally told me to wait out front denied ever saying that, and I received zero apology. The staff was whispering about me and implying I was in the wrong, even though I was clearly following instructions I had been given.
The store was not busy at all, so there’s no excuse for this kind of disorganized service and unprofessional behavior. I left feeling disrespected and frustrated. This experience completely ruined my visit and my trust in this location.
Atmosphere: 1
Food: 2
Service: 1
I go through the drive through here all the time, but upon going into the actual building for the first time, I found that there was no bathroom. I went in after utilizing the drive through specifically to use the restroom, only to find that there wasn’t one. I’m so confused. There’s one door behind the counter that goes to the kitchen, but beyond that, there’s no restroom for the public.
The employees are very friendly; I mistakenly placed my order at the wrong location, but they managed to fulfill my order here. I would definitely recommend this Starbucks.
Atmosphere: 5
Food: 5
Service: 5
Was visiting kings island & came to this Starbucks because it was across from our hotel. I made a mobile order & from where it’s so close, we got there 2-3 minuets after the mobile order was made. At the window the girl said “just a heads up you should wait at least 10-15 minuets after placing your mobile order to come through so we can get the order ready”. As she was handing my boyfriend & I our order. When we told her it was really close, she says “just reassuring you so it can be easier on us”. The drive thru was empty & there was no cars behind us. I don’t think it should’ve mattered
Atmosphere: 5
Food: 5
Service: 3
If you walk in and expect service that’s timely just go through the drive through. I thought Starbucks was going to go back to caring about walk in customers but they clearly prioritize drive thru and app orders. The sad part was we had nobody in front of us when we ordered inside, yet were standing there for over 10 minutes waiting on a normal coffee and two drinks while they pushed drive thru order after drive thru order and app order after app order that nobody was even there to retrieve. The counter was full of app orders and we were put behind everyone. Won’t be back, this was my third attempt since the ceo said they were going to go back to caring about the walk in folks, not even close. Here’s a clue, when someone comes in and makes a point to be friendly and a good human, leaves a nice tip as a gesture and then you just ignore them it’s not good for business. Change your process there’s no reason why a car that pulled in after us got served before we did. I’m not asking to be put in front of the line simply to be put in the correct place in line.
Service: 1
Loading...