Got a frosty from here and it was dripping on a table in a hotel because they overfilled it.
Atmosphere: 1
Food: 1
Service: 1
Sheri Ann Holt
Crunchy fries. Accurate order. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Mary Anne Doyle
I wanted to try their new chicken tenders so I stopped by. I was unimpressed. The bread coating was unflavorable and a bit over cooked. I won't be going back for more.
Atmosphere: 2
Food: 2
Service: 4
Chris Wright
Better than normal service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili
Mykenzi Bays
I was really disappointed with my order of bacon cheese fries from Wendy’s. The cheese wasn’t melted and was cold, which made the whole dish unappetizing. Also, the bacon came in soft strips instead of the crispy pieces I expected. This was a big letdown compared to previous orders. Unfortunately, I can’t recommend this based on my experience and hope the service improves.
Food: 1
Service: 1
Lily
I am unbelievably upset. I placed an order on Saturday, November 15, at 1:15 am, for a Crispy Chicken BLT Biggie™ Bag with a Frosty and a Cinnabon® Pull-Apart for delivery. However, there was NO Frosty and NO Cinnabon when the food arrived. I guarantee you, the workers decided to simply not provide me with these parts of my meals because they didn't feel like dealing with the mess so close to closing.
This needs to be dealt with by management. I've also worked in food service before, but if you cannot take/make orders after a certain point, then don't let me waste my time and spend my money. Ridiculous.
Also, I asked for spicy nuggets, I got regular, and I asked for pickles on my sandwich, but there were none. Please deal with your employees.
Food: 1
Service: 1
Joshua Isaacs (Out of the Clay)
I realize that service iw changing a lot and that those willing to work in the industry is harder to find but still, I expect some level of kindness and care. This Wendy's is my closest and most often sought out. That said, they are nearly always very curt, short worded, and borderline rude. From the greeting at the drove thru being drab and sounding like I've bothered them, to the simple task of saying things like thnak you or please or cracking any form of a smile, this place seems to often lack in all these areas. It's consistent enough that I wonder if the leadership might be the issue? That I dont know, but I do know that every team and leader has the choice to grow or to not care. I hope this helps them choose the former. Again, I know the challenge of this industry because it's wide spread and not the same as when I did it, but there are some basics I think we can still expect from people.
Atmosphere: 4
Food: 5
Service: 2
Sherzod Abdullaev
Disappointed with this place! Bad customer service! Young guys! But rude! Very poor customer service! Management, pay attention to your employees!
Atmosphere: 1
Food: 1
Service: 1
Nathaniel Davenport
Went inside for an early dinner and stood at the counter waiting to be served. After waiting 5–10 minutes without being acknowledged, we decided to go to McDonald’s across the street, where we were served quickly.
Absolutely the best Wendy’s experience I have had in the Cincinnati area. First time at this location on 8/1/25. Dining room all nice and clean. Every employee competent and nice. Food was quick and perfect. Absolutely perfection experience. You can tell this location is managed well.
Atmosphere: 5
Food: 5
Service: 5
Karu Lal
Very dirty and delayed service. Whenever I order 4 Christy chicken sandwich they ask me to wait other side for 5 mins. It’s weird
Atmosphere: 1
Food: 3
Service: 1
Dave M
The very best frosty that's ever covered any of the interiors of one of my vehicles! Fast and friendly!
Atmosphere: 5
Food: 5
Service: 5
Ellen Tatone
Ordered 3 Burgers and paid online. Picked up at the Drive-Thru. Got home. Open the bag. Contained three overcooked value meal chicken sandwiches with a piece of lettuce and an enormous amount of mayonnaise on each one. Horrible.
Atmosphere: 1
Food: 1
Service: 1
Jenna Walch
Best Wendy's we've been to in a while. It was clean, we got our food quickly and everything was correct! That has not always been my experience at other Wendy's locations, so it's really nice to visit a Wendy's and have no issues.
This is close to King's Island, and a good option if you want to leave the park for a more reasonably priced meal
Food hot, clean restaurant, nice staff.
Atmosphere: 5
Food: 5
Service: 5
Got a frosty from here and it was dripping on a table in a hotel because they overfilled it.
Atmosphere: 1
Food: 1
Service: 1
Crunchy fries. Accurate order. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
I wanted to try their new chicken tenders so I stopped by. I was unimpressed. The bread coating was unflavorable and a bit over cooked. I won't be going back for more.
Atmosphere: 2
Food: 2
Service: 4
Better than normal service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili
I was really disappointed with my order of bacon cheese fries from Wendy’s. The cheese wasn’t melted and was cold, which made the whole dish unappetizing. Also, the bacon came in soft strips instead of the crispy pieces I expected. This was a big letdown compared to previous orders. Unfortunately, I can’t recommend this based on my experience and hope the service improves.
Food: 1
Service: 1
I am unbelievably upset. I placed an order on Saturday, November 15, at 1:15 am, for a Crispy Chicken BLT Biggie™ Bag with a Frosty and a Cinnabon® Pull-Apart for delivery. However, there was NO Frosty and NO Cinnabon when the food arrived. I guarantee you, the workers decided to simply not provide me with these parts of my meals because they didn't feel like dealing with the mess so close to closing.
This needs to be dealt with by management. I've also worked in food service before, but if you cannot take/make orders after a certain point, then don't let me waste my time and spend my money. Ridiculous.
Also, I asked for spicy nuggets, I got regular, and I asked for pickles on my sandwich, but there were none. Please deal with your employees.
Food: 1
Service: 1
I realize that service iw changing a lot and that those willing to work in the industry is harder to find but still, I expect some level of kindness and care. This Wendy's is my closest and most often sought out. That said, they are nearly always very curt, short worded, and borderline rude. From the greeting at the drove thru being drab and sounding like I've bothered them, to the simple task of saying things like thnak you or please or cracking any form of a smile, this place seems to often lack in all these areas. It's consistent enough that I wonder if the leadership might be the issue? That I dont know, but I do know that every team and leader has the choice to grow or to not care. I hope this helps them choose the former. Again, I know the challenge of this industry because it's wide spread and not the same as when I did it, but there are some basics I think we can still expect from people.
Atmosphere: 4
Food: 5
Service: 2
Disappointed with this place! Bad customer service! Young guys! But rude! Very poor customer service! Management, pay attention to your employees!
Atmosphere: 1
Food: 1
Service: 1
Went inside for an early dinner and stood at the counter waiting to be served. After waiting 5–10 minutes without being acknowledged, we decided to go to McDonald’s across the street, where we were served quickly.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Absolutely the best Wendy’s experience I have had in the Cincinnati area. First time at this location on 8/1/25. Dining room all nice and clean. Every employee competent and nice. Food was quick and perfect. Absolutely perfection experience. You can tell this location is managed well.
Atmosphere: 5
Food: 5
Service: 5
Very dirty and delayed service. Whenever I order 4 Christy chicken sandwich they ask me to wait other side for 5 mins. It’s weird
Atmosphere: 1
Food: 3
Service: 1
The very best frosty that's ever covered any of the interiors of one of my vehicles! Fast and friendly!
Atmosphere: 5
Food: 5
Service: 5
Ordered 3 Burgers and paid online. Picked up at the Drive-Thru. Got home. Open the bag. Contained three overcooked value meal chicken sandwiches with a piece of lettuce and an enormous amount of mayonnaise on each one. Horrible.
Atmosphere: 1
Food: 1
Service: 1
Best Wendy's we've been to in a while. It was clean, we got our food quickly and everything was correct! That has not always been my experience at other Wendy's locations, so it's really nice to visit a Wendy's and have no issues.
This is close to King's Island, and a good option if you want to leave the park for a more reasonably priced meal
Atmosphere: 5
Food: 5
Service: 5
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