Chipotle Mexican Grill

Great food! Excellent service and clean environment. I will be back!

Atmosphere: 5

Food: 5

Service: 5

Really upsetting, I love Chipotle but this location dropped the ball big time. Had our food delivered which is great, however food was the worse ive ever had from you. For 4 people at $80 not only do I expect my rice to be fully cooked and not hard but I would definitely expect more then 10 (and yes I counted) pieces of chicken in my bowl. All the chips was smashed and the guacamole browning. Extremely disappointed.

Atmosphere: 2

Food: 1

Service: 2

Beginning to think all Chipotle’s are a waste of time. Was simply trying to cash in my birthday coupon today and tried to order from here because the other location in Massillon messed up my order last time. Sat down to eat my food and my rice is completely missing. After spending my lunch break going back and forth with an AI bot their solution was a free drink next time… I didn’t even order a drink, if they’re replacing something it should certainly be food. Absolutely SICK of not being able to directly talk to the employees making the food.

Food: 4

Service: 1

bring back the smoked brisket.......

This is the worst chipotle I have ever been to. Just moved to the area and unfortunately this is the closest location to me…I love Chipotle but this is now three times in a row at this location that the food was essentially inedible. The rice is hard every single time. Way too much salt. Threw half of it away. Customer service is terrible. They don’t even greet you or say have a nice day. Management needs to figure it out because based on other reviews, it isn’t just me. I’ll drive the extra distance to go to other locations.

Atmosphere: 1

Food: 1

Service: 1

Cleanest Chipotle around! Worth the extra mile. No issue with service, staff was very friendly ☺︎

Atmosphere: 4

Food: 4

Service: 4

Not great. Recipes don’t taste like they are followed. Slow service.

Atmosphere: 1

Food: 1

Service: 1

The evening crew you guys had in there on 5/29/25 was below average at best.

Normally Lunch at this chipotle is on point. This is the 3rd time I’ve gotten dinner from here and the food has been absolutely gross, my packaging is smooshed, my bowls are wrong, chips are stale & not only is my food incorrect EVERY time but they barley give you any food. So disappointing morning & afternoon crew is great. They need to get on their night crew though because this is absolutely ridiculous every time!

Atmosphere: 1

Food: 1

Service: 1

My experience at this location has been recently terrible every single time I go, I always spend about 80 dollars, including a tip of 15%, but every time we order our bowls, we always do double meat and some sides we never get double meat or sides I just came today to get a bowl and decided that I was not tipping, because every time I do tip, I never get what I order and my bowl was 22 dollars, and it looks like it should be honestly. 10 dollars. I wish I could upload a picture, to show y'all. I wish I could give no star's Chipotle just keeps going down hill and it's a shame because I drive 20 minutes to this location because it used to be really good.

Atmosphere: 1

Food: 1

Service: 1

Do not go to this location unless you loveeee chewy cold chipotle. If you do love soggy chewy chips and ice cold meat this is your place to go! I think the employees also are having a competition of who can give you the smallest bowl in the world! If you want more cardboard than food in your order then go here!!

Atmosphere: 1

Food: 1

Service: 1

Food is good and plentiful. Nice and efficient staff. Seating is spacious.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Guacamole, Chips, Burrito Bowl, Large Side of Guacamole

Horrible. Wish I read reviews before coming here. Do yourself a favor and don't come here. Haven't had chipotle in long time and decided to try this new location assuming it would be very nice and clean. Awful. Workers don't know what they're doing. Food was cold. It was 530PM why is nothing prepared or hot? Not to mention the chips bag barely had any in it. Will never be back.

Atmosphere: 1

Food: 1

Service: 1

I ordered through the mobile app to pick up through the drive through and I ordered extra cheese extra pico and extra lettuce and I got this. For the prices that you guys are charging this isn’t worth it at all.

Atmosphere: 1

Food: 1

Service: 1

The rice was hard and not even cooked thoroughly. The barbacoa was mostly all fat and gristle. The kid serving it up would put the most minute amounts in the bowl and then give attitude when I asked for more. I threw half of the bowl away. The food quality was so low I feel sick to my stomach after eating it.

Atmosphere: 3

Food: 1

Service: 1