Dairy Queen Grill & Chill
717 Wales Rd NE, Massillon
(330) 837-9430
Recent Reviews
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717 Wales Rd NE, Massillon
(330) 837-9430
I had a much better experience than my last time here. Friendly service, delicious food!
Atmosphere: 5
Food: 4
Service: 5
Constant long wait times, today our blizzards were not even fully blended- half the cup was just plain vanilla soft serve…never seems to be enough people working and the poor kids there are always stressed out. Not their fault, but management needs to do a better job training and making sure things are done correctly.
Although i love this dairy queen the last 4 times my blizzard wasn't all mixed the bottom half was just vanilla ice cream .
Atmosphere: 5
Food: 5
Service: 5
Everyone was very friendly
Atmosphere: 5
Food: 5
Service: 5
The most ghetto ran Dairy Queen. Go to the one on Lincolnway it is much better.
Atmosphere: 1
Food: 1
Service: 1
If I could give a 0 star I would. Everytime it’s a huge wait and they pull Every single car even if it’s just for ice cream
Me and my family go here ALL THE TIME. Dairy Queen has always been my favorite place to go when I'm out and about, but the last two times me and my family have ordered from here their lines back up quickly, and employees stand around acting clueless. The fries sit on the counter under the light and sit. Employees don't take care of front walk-in lines, and they stand on their phones.
Atmosphere: 1
Food: 1
Service: 1
Yall dont know how to listen for nothing almost everytime we go in somethings wrong and yall are slow personally i like the old Dairy Queen way better
Atmosphere: 2
Food: 3
Service: 1
Bad. Update it's still bad bc of DQ using fake ice cream
Atmosphere: 2
Food: 1
Service: 4
I like most others have given this location multiple chances. I agree with the fact they need adult supervision. My second trip I pulled in well before close, I'm talking hours, and not a soul could be seen. Doors locked, drive thru ignored. Today, i pulled in for a quick bite and you can tell the girl on the speaker sounds nothing but bothered. She's short and rude with every word out of her mouth. What a waste to build a nice new building and fill it with the least competent people.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Drove 15 minutes and the place was closed early before listed hours
Atmosphere: 1
Food: 1
Service: 1
Place is a joke!!! Have gave this place chance after chance and this was 100% the last one. You go there and spend ridiculous money on over priced ice cream for it to turn out a disappointment every time, every blizzard they make seems to be nothing but a cup of vanilla ice cream. They literally blend it so you get a couple bites with stuff in it at the top and the rest is legit just ice cream. THIS TIME decided to get something different, a blue slushy with a little ice cream mixed in with it, what do they give us? A cup of vanilla ice cream, it literally looked like a vanilla milkshake…don’t normally ask to do this sort of thing but we asked them to remake it please with MORE slushy than ice cream this time, the lady at the counter remakes the drinks for us and slides them across the counter and says “this is how they’re made” as we look at the drinks and they are the EXACT same as the first time…it’s literally taste like melted milk DISGUSTING!!! Check out the pic…blue slushy right? Not to mention this is the SECOND one that we asked for with MORE slushy than ice cream.
Atmosphere: 1
Food: 1
Service: 1
Miracle is the best! I eat here a few nights a week and she always takes care of me! Love her!
Atmosphere: 5
Food: 4
Service: 5
Need adult supervision
Oct 2024 . SUNDAY STAFF. Wales road in Massillon
Won't be back till they have adults hired. Young kids
with no experience. And doesn't know how to be professional. Making drive through customers wait for over 25 minutes, while they horse play with each other. Then charged me for cocktail sauce and ranch I didn't order.
Doesn't have a clue on how
conduct themselves as an adult.
Atmosphere: 1
Food: 1
Service: 1
Need adult supervision
Oct 2024 . SUNDAY STAFF. Wales road in Massillon
Won't be back till they have adults hired. Young kids
with no experience. And doesn't know how to be professional. Making drive through customers wait for over 25 minutes, while they horse play with each other. Then charged me for cocktail sauce and ranch I didn't order.
Doesn't have a clue on how
conduct themselves as an adult.
Atmosphere: 1
Food: 1
Service: 1
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