Dunkin'

2151 Wales Ave NW, Massillon
(330) 809-6565

Recent Reviews

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Lexi Andrews

I roll thru here and get coffee all the time... this morning I just need some ice water, rolled thru and asked polititey, as I have done before, and was told I'd be charged $1 for some TAP WATER. Employee was very rude when I questioned why I'm getting charged for some tap water. Will never go to this location again, Employees are

Atmosphere: 1

Food: 1

Service: 1

Alex Lab

This is the worst Dunkin ever they literally gave me expired milk in my drink and the manager yelled at the worker for not checking dates in front of me. My most recent visit is the last time I'll go here order a Chia latte and when I got it home they just gave me a drink that taste like straight black coffee I'm done with this Dunkin!

Atmosphere: 1

Food: 1

Service: 1

J Q

All their coffee taste the same, not strong at all

Atmosphere: 5

Food: 1

Service: 5

alyssa compton

Hands down the worst dunkin I’ve ever been too, disgusting customer service and food.

Atmosphere: 1

Food: 1

Service: 1

Tiffany Bower

Staff have poor attitudes. If they mess up your order they will argue why it wasn’t messed up instead of apologize for getting it wrong. Poor poor poor customer service! I won’t be back to this store

Atmosphere: 3

Food: 5

Service: 2

Matt Ackeret

A completely botched delivery attempt

Service: 1

John Durkin

Iced coffee is sooo good.

Atmosphere: 5

Food: 5

Service: 5

BRENT EHMER

Just drive to the one downtown

Atmosphere: 3

Food: 2

Service: 1

Rochenda Koontz

This is the worst place on Wales they are not customer friendly I rather go to seven brew they are so much better and the coffee is 10000% better they are

Mark Elliott

Ordered a drink and two donuts. No straw was given with the drink, I only got one donut and it was wrong, and they didn't give me a receipt. They shut the window immediately after giving me my food so I couldn't even ask.

Michael Newman

Friendly and family atmosphere. Always made to feel welcome.

Atmosphere: 5

Food: 5

Service: 5

Tiffeny Brown

Friendly Staff and Fast Service.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Hash Browns, Sausage Egg and Cheese, Bacon & Cheddar Omelet Bites, Bacon Egg and Cheese, Classic Donuts

Deanna Lavoie

Every time I stop at this location my order is wrong. Today i was fed up with it called to complained they made me drive all the way back, got an attitude by employees. Wanted a refund for my time and continually getting the wrong order. All they did was remake my order. I'm highly disappointed. I will not be using this location ever again. Ill go out of my way to find another.

Atmosphere: 1

Food: 1

Service: 1

Anonymous Services

People was ok but the coffee was great.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Hazelnut Iced Coffee

Michael Morris

Are you open at 4a.m.? No one ever answers intercom at the drive thru and I've also been told on more than one occasion that they were closed until 5?

Service: 1

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