Papa Johns Pizza
1206 Lincoln Way E, Massillon
(330) 830-4000
Recent Reviews
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I ordered online, which was easy enough. I walked in at 4:30pm and watched 7 employees (2 were adults) work for what seemed like forever. It was incredibly strange to be unacknowledged. No one said anything to me or made any eye contact. Someone finally came and asked my name and gave me my pizzas (without an apology for the wait, or a “hello”). When I got to the car, I told my son about the experience and he said I was only in there a few minutes. Strange how long and weird it can feel to be ignored. On the plus side, my family said the pizza was delicious. 🤷🏻♀️
Atmosphere: 1
Food: 5
Service: 1
Everything was great! Gave 4 stars because they forgot the extra garlic butter cups and the garlic parm on the crust! Otherwise, a very good Friday night dinner
Atmosphere: 5
Food: 5
Service: 5
Ring the damn doorbell when you deliver on a cold night like tonight! Did not earn a full tip because the pizza got cold.
Food: 4
Service: 3
Very busy
Atmosphere: 3
Food: 5
Service: 3
They were incredibly slammed tonight! BUT! The food was still delicious (even though I accidentally made it there about 25 min after my pizza was ready which is incredible to me) the workers were still very nice I actually felt bad for the workers because alot of the customers coming in to pick up their food seemed annoyed. Maybe it's because I've worked the field before but I think they did amazing!
For reference we got the GameDay special, LG pizza (specialty or 1-5topping) cheesy breadsticks and a 2lt for under $20! Plus a stuffed crust pep pizza DELICIOUS
Food: 4
Service: 4
Recommended dishes: Breadsticks, Pepperoni Pizza
I'm really blown away that what I ordered was FULLY TOSSED BBQ WINGS and this is what I got. I will most likely never order papa John's again, fearing this disappointment again.
There’s no reason we should be waiting near two hours for a pizza. A singular pizza.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Pepperoni Pizza
Food was standard for papa John’s which we love. It was cut poorly hence why I took one star.
The big issue was on my pickup. I walked in where 7 employees were working, not one greeted me and for 9 minutes I stood there unacknowledged. Employees walked by and said nothing to me or the lady that came in after. I finally asked if someone was working the counter and was acknowledged. After a couple conversations among them someone came and cashed me out. I get it’s a Friday evening at a pizza shop, but this was truly unreasonable service.
Atmosphere: 1
Food: 4
Service: 1
We love papa John’s pizza but at this location we always wait forever and they are clearly very understaffed
I will never oder from here again! The food was ok but when my delivery order came to my door at 11pm I opened my to 3 little boy's standing there with my oder and I assume their mother in the car only because I heard her voice! What is going on with Papa John's??? I didn't order through Door Dash but my food came via Door Dash! It's ok I guess but to 3 little boy's bring my food to the door is not ok! Them kids ranged in age I would say from about 7 to maybe 4! This is a problem for me! Then poor kids! Never Again Papa John's!
Restaurantji Recommends
Great food great people
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chocolate Chip Brownie, Dipping Sauce, Garlic Knots, Breadsticks, Sausage, Pepperoni Pizza, Chicken Poppers
Went in to pick up my order tonight. When I walked in the workers were standing around blasting rock music initially ignoring I was even there could barely even hear what I was saying. Then my food took 20mins to get done even though my order said complete.
Atmosphere: 1
Food: 3
Service: 1
Mean to staff
Atmosphere: 4
Food: 4
Service: 1
In the past, we've always enjoyed an occasional Papa John's pizza from this location. The pizza we ordered this weekend was terrible. We even picked it up so we were surprised that the crust was tough & the extra sauce we ordered was nowhere to be found on the pizza. It was dry. If I didn't have party guests waiting, I would have returned them. We choked it down. It was a big disappointment.
Atmosphere: 1
Food: 1
Service: 1
They got our order wrong
Atmosphere: 1
Food: 1
Service: 1
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