Ordered food and waited approximately 45 minutes to get it. There were ZERO cars there while we waited. Told them we needed a bag of ice at the drive through. Came out with no ice. Told the girl we needed to order ice and she went back inside. 10 minutes goes by so I drive back around to the window and she comes to the window and asks if she can help me? I said I need ice. 4 times I asked to purchase a bag of ice. Music was blaring and bumping like it was a dance club. Employees appeared to be high as a kite and Austin was very unprofessional calling my wife “Baby” and “Honey” at the window and over the drive through. What the hell is going on with what people hired and employed. Freezing cold food that was awful. Not a single car came in 45-55 minutes we were there and the employees were inside vibing to music wondering what we wanted from a fast food restaurant.
ORDER # 59666
Stay away from this location.
You can’t call the store about the issue they won’t answer the phone.
WMFantasy
sat at the speaker for 10 minutes+ with no answer at 11:20 am, pulled up to the window, they didn’t even bat an eye at me, and continued to do their chores as if there wasn’t anyone here, kid you there was 3+ cars behind me while this was happening. i just watched sonic lose $100+ in 15 minutes because none of the employees would take anyone’s order.
Haley Hamilton
I hate picking up orders here. I’ve been sitting here over 20 minutes, one girl inside and keeps doing all the orders behind me. Oh, and I’m still sitting here waiting.
Service: 1
Ross Stein
Attempted to pick up order for a delivery service. App says walk in store to pick up order, however all doors day employees only. Pulled into a spot, pressed the red button (3 times) and never received help. Waited 12 minutes and had to cancel my pickup. Cost me time and money. Won’t pick up any more orders from Sonic in Wales.
Emma S
Two working kiosks, and apparently no one inside. We sat in line for 15 minutes, it never moved. Place looks like it's about to go out of business. One of the workers was walking around on the side walk smoking. Glad we drove 30 minutes to have the sonic experience. We ended up at the tried and true Swenson's anyhow.
Atmosphere: 1
Food: 1
Service: 1
Beyond the Lens Photography
Incompetent workers. Don't know how to fix anything when it breaks and apparently the manager in charge never answers the phone when there is crisis. Also, the only Sonic in the US that won't still make a Peanut Butter Bacon Milkshake, cause they "no longer have bacon", yet, there is bacon on other menu items. So confusing.
Atmosphere: 1
Food: 1
Service: 1
Kay Jackson
Workers were nice, the 2 that were there, and the food came out hot and tasted fresh made. What wasn't right, was the wait. One car in front of us and the wait from ordering to actually getting food was about 20 minutes or so. All the stalls were closed, so it was drive thru only. I'm assuming they were cooking one car at a time seeing they had no staff. Seems this location has no staff which affects the lengthy wait time for food. They try, but yeah nobody wants to wait 20 minutes or so in a line. It's kind of sad for the workers that ARE there trying to make it work. Where is corporate??
Deborah Workman
Mo is hard working and very friendly. She was swamped and kept her composure AND still managed to get us hot tasty food in a reasonable time. Impressive.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Tots or Fries, Tots, Burger, Corn Dog, Sonic Cheeseburger
Jeffrey Wilson
Waited at the stall for someone to take my order the never did so went you drive thru to find out they don't even have slushies
Atmosphere: 3
Food: 1
Service: 1
Amanda Genovese
Horrible. Just Horrible Everything tasted like old oil and it was so greasy soaked through the bag ...😔
African American, buzzed hair, tall, male, is always here and at night (after 9) always has a terrible attitude. We come here all the time and they say the kiosks don’t work. One time he even said we could get food through the drive through, then when we got to the window said food only for tha night.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Fries
Nisa B
Every time we come here to simply pickup drinks it turns into a 30 minute fiasco. The service here never used to be so horrible.
Tonight we waited at a stall for 15 minutes after pre ordering our drinks. We finally pushed the button and were told not only did we need to go through the drive thru, but the shake could not be made.
I understand things happen, but how lengthy wait has happened multiple times. Certainly not returning.
Service: 1
Tayia Stanford
No one answered through the drive, I sat there for over 20 minutes in the line to have no one explain what the issue was. Highly disappointed.
Service: 1
mizener zachary
Ok just got done with there drive through..... food is good service was acceptable... what was not 33 minutes from start to finish.... only 2 cars ahead of us when we arrived. The absolute madness of it is crazy! They are severely understaffed! 33 minutes and 34 dollars for 2 burgers 2 shakes and a corn dog. We could have went or walked to 3 brothers restaurant sat down had the same meal for same price! Do better sonic owners pay ur employees better so people want to work there cuz you are charging sit down restaurant prices for long wait times for drive through!!!!
Ordered food and waited approximately 45 minutes to get it. There were ZERO cars there while we waited. Told them we needed a bag of ice at the drive through. Came out with no ice. Told the girl we needed to order ice and she went back inside. 10 minutes goes by so I drive back around to the window and she comes to the window and asks if she can help me? I said I need ice. 4 times I asked to purchase a bag of ice. Music was blaring and bumping like it was a dance club. Employees appeared to be high as a kite and Austin was very unprofessional calling my wife “Baby” and “Honey” at the window and over the drive through. What the hell is going on with what people hired and employed. Freezing cold food that was awful. Not a single car came in 45-55 minutes we were there and the employees were inside vibing to music wondering what we wanted from a fast food restaurant. ORDER # 59666 Stay away from this location. You can’t call the store about the issue they won’t answer the phone.
sat at the speaker for 10 minutes+ with no answer at 11:20 am, pulled up to the window, they didn’t even bat an eye at me, and continued to do their chores as if there wasn’t anyone here, kid you there was 3+ cars behind me while this was happening. i just watched sonic lose $100+ in 15 minutes because none of the employees would take anyone’s order.
I hate picking up orders here. I’ve been sitting here over 20 minutes, one girl inside and keeps doing all the orders behind me. Oh, and I’m still sitting here waiting.
Service: 1
Attempted to pick up order for a delivery service. App says walk in store to pick up order, however all doors day employees only. Pulled into a spot, pressed the red button (3 times) and never received help. Waited 12 minutes and had to cancel my pickup. Cost me time and money. Won’t pick up any more orders from Sonic in Wales.
Two working kiosks, and apparently no one inside. We sat in line for 15 minutes, it never moved. Place looks like it's about to go out of business. One of the workers was walking around on the side walk smoking. Glad we drove 30 minutes to have the sonic experience. We ended up at the tried and true Swenson's anyhow.
Atmosphere: 1
Food: 1
Service: 1
Incompetent workers. Don't know how to fix anything when it breaks and apparently the manager in charge never answers the phone when there is crisis. Also, the only Sonic in the US that won't still make a Peanut Butter Bacon Milkshake, cause they "no longer have bacon", yet, there is bacon on other menu items. So confusing.
Atmosphere: 1
Food: 1
Service: 1
Workers were nice, the 2 that were there, and the food came out hot and tasted fresh made. What wasn't right, was the wait. One car in front of us and the wait from ordering to actually getting food was about 20 minutes or so. All the stalls were closed, so it was drive thru only. I'm assuming they were cooking one car at a time seeing they had no staff. Seems this location has no staff which affects the lengthy wait time for food. They try, but yeah nobody wants to wait 20 minutes or so in a line. It's kind of sad for the workers that ARE there trying to make it work. Where is corporate??
Mo is hard working and very friendly. She was swamped and kept her composure AND still managed to get us hot tasty food in a reasonable time. Impressive.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Tots or Fries, Tots, Burger, Corn Dog, Sonic Cheeseburger
Waited at the stall for someone to take my order the never did so went you drive thru to find out they don't even have slushies
Atmosphere: 3
Food: 1
Service: 1
Horrible. Just Horrible Everything tasted like old oil and it was so greasy soaked through the bag ...😔
Atmosphere: 1
Food: 1
Service: 5
Restaurantji Recommends
Terrible down hill real fast
Atmosphere: 1
Food: 1
Service: 3
African American, buzzed hair, tall, male, is always here and at night (after 9) always has a terrible attitude. We come here all the time and they say the kiosks don’t work. One time he even said we could get food through the drive through, then when we got to the window said food only for tha night.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Fries
Every time we come here to simply pickup drinks it turns into a 30 minute fiasco. The service here never used to be so horrible.
Tonight we waited at a stall for 15 minutes after pre ordering our drinks. We finally pushed the button and were told not only did we need to go through the drive thru, but the shake could not be made.
I understand things happen, but how lengthy wait has happened multiple times. Certainly not returning.
Service: 1
No one answered through the drive, I sat there for over 20 minutes in the line to have no one explain what the issue was. Highly disappointed.
Service: 1
Ok just got done with there drive through..... food is good service was acceptable... what was not 33 minutes from start to finish.... only 2 cars ahead of us when we arrived. The absolute madness of it is crazy! They are severely understaffed! 33 minutes and 34 dollars for 2 burgers 2 shakes and a corn dog. We could have went or walked to 3 brothers restaurant sat down had the same meal for same price! Do better sonic owners pay ur employees better so people want to work there cuz you are charging sit down restaurant prices for long wait times for drive through!!!!
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