Starbucks

I have tried the new Cherry Chai 4 times now and each time it had been made different. One time it didn't even have the cherry cold foam on it which I'm pretty sure is why it's a dollar more than the regular, so i paid extra for nothing! Sometimes you get a coconut tasting topping, sometimes you get coconut and a red crunch sometimes you get just cold foam. Either no training or they don't care. The only consistency is it is consistently wrong. This location used to be my favorite, I'm not sure what the change is.

I do not know what was going on on Saturday the 25th, but the wait was horrible. The atmosphere felt tense and uncomfortable. No one said hello or welcome to Starbucks. There was no order, just a complete mess. I literally watched someone push the trash down (no gloves), adjust the bag, and went right back to making coffee. The milk was placed on the counter where customers grab their drinks. And why so much milk left out? Use it and put it back in the frig. Complete mess.

Atmosphere: 1

Food: 2

Service: 1

The New Manager is requiring them to fill the entire cup up with ice for ice drinks with little to no drink! I’ve been going to the Starbucks for a very long time and never had a problem until the new manager started

Creamer always looks old in the cup floating around like chunks

Good drinks, friendly staff

Atmosphere: 5

Food: 4

Service: 3

Diarrhea served with boat loads of sugar in a cup!

Atmosphere: 5

Food: 1

Service: 5

It's rare that I go to Starbucks, a place that was a part of my everyday routine. Why is it a rare event now? Because walk in Cafe customers are forced to wait while the drive trough takes priority over café orders, even when the Cafe order was placed well before anyone was at the drive through. Starbucks, you SUCK!

Service: 1

The strawberry refreshers are not made correctly. Always has way too much strawberry base compared to the other stores nearby. This store is losing a lot of business just for this reason.

Atmosphere: 5

Food: 1

Service: 3

good starbucks!

Atmosphere: 5

Food: 5

Service: 5

The last few times my husband has came they have been out of medicine ball tea bags. Tell him they don't know when the truck will be coming to deliver them. Very disappointing service.

Waited 40 mins for bad coffee

Atmosphere: 1

Food: 1

Service: 1

So its Sat night and I want a Starbucks latte before they close. I check the website for the closest one to me and see that they close at 9 30pm. It's
9 05pm..so I call to make sure they are...they pick up the phone and hang up on me 3x so I drive the 15 miles to them just to hear a recording telling me they are closed and that it's after business hours...but its not and I drove all the way here...I can see them inside. So...what do I do...I go to Dunkin Donuts where I can always count on them being open. This infuriates me and it's BAD BUSINESS...I spend 100s of dollars a month st Starbucks (my mistake) this should NOT be happening!!

Service: 1

Always great service and friendly atmosphere. It's a great place to relax and get great coffee. Luke just reminded me about the app. Thanks for always taking of the customers!

Atmosphere: 5

Food: 5

Service: 5

It’s a rare occasion that I treat myself to Starbucks . But it was hot and a caramel crunch Frappuccino sounded great. I bought 2 , 1 for myself and 1 for my daughter. I was asked if I wanted my receipt. No. I didn’t think I’d need it. Neither of the drinks were edible. Both tasted and looked like cool whip on the top and bottom with a lot of caramel. $13 in the trash. Just disappointed.

I recently just moved to Massillon and this is my second time going there and I must say it was disgusting both times