Wendy's
50 Massillon Marketplace Dr SW, Massillon
(330) 830-9771
Recent Reviews
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I mean the attitude at the window is out of hand put a smile on or maybe find a job that doesn’t deal with the public
Atmosphere: 1
Food: 1
Service: 1
This place is ridiculous, they are always forgetting food! It's not that hard to make sure everything is in the bag, I shouldn't have to check my bags every single time before I leave, that's their job to ensure the entire order is completed before handing it over!
The food is always good there
Atmosphere: 4
Food: 5
Service: 4
The employees were pleasant to speak with very polite. Food was made well and without much wait. The restaurant is clean and maintained well enough.
Atmosphere: 4
Food: 4
Service: 5
Oct 9, 3:16 pm. Back cash and register super unfriendly. Management should not have those people working with people, or the workplace. Definitely need adjustment asap
Atmosphere: 1
Food: 4
Service: 1
Can't complain decent food
Atmosphere: 4
Food: 4
Service: 4
They don’t know how to take an order right
Parking: Never go here they are horrible
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Baconator
This location always has great service!
Atmosphere: 4
Food: 5
Service: 5
maple bacon chicken was very dry.. lacked the honey butter... potatoes wedges were very hot
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Baconator
The food is great! However as I went customer service was not even there. They were more worried about there own talks instead of deal with there customers. Will update if things change!
Atmosphere: 2
Food: 5
Service: 1
Restaurantji Recommends
The attendant was nice but not interested... Too busy with other employees. Took a while for the order, asked for no pickle and no cheese (due to allergies) got home and the double had cheese.
Food: 4
Service: 3
They mess up your food constantly and forget to give you a reciept and then refuse to fix it after they know u came through that drive thru !!!
Atmosphere: 1
Food: 1
Service: 1
We placed and order on the app and had issues when I went through the drive thru to pick things up. I knew the order was missing things. I told the guy at the window i would park and come in to figure things out so i didnt hold up the line. I took a screen shot of the order and my printed receipt they gave me inside and they didnt match up. BETH, a manager, couldn't even be bothered to walk away from the food line to try and help me. She looked on the screen and basically told me i got what i paid for and to contact the app for any discrepancy. I asked about the missing food and drink and what i was supposed to do since on my end it shows i paid for it and she again told me i got what i paid for and to contact the app. No help was offered. No decency at all. Just go contact the app. I was frustrated and left. My husband then called the store and asked for her name wanting to figure things out. He started by kindly telling her he didnt appreciate her being so nasty with me when i was just trying to figure things out but she interrupted him before he could finish. Claimed she wasnt rude and hung up. We tried calling back multiple times with no answer. There is absolutely no reason she couldn't have helped me when i parked and came in trying to be nice and was nothing but nice with her.
Atmosphere: 1
Food: 1
Service: 1
A prime example of shrinkflation. Portion sizes have gone down, while prices have gone up significantly. All chicken sandwiches have suffered shrinkage the most. My go-to used to be the crispy Asiago chicken combo, but over the last year, the quality and portion size has reduced, while the price has increased significantly. A medium combo now goes for at least $11, and it is not worth it. Shame on you, Wendy's, you used to be good. Service is usually decent, though. Let's not forget that Wendy's planned on increasing prices during "busy hours", which social media absolutely destroyed them to the point that they abandoned that idiotic plan. They will continue these greedy tactics until customers finally stop supporting this idiotic greed/ business model.
Atmosphere: 2
Food: 2
Service: 4
Orange cream cycle frosty and pull a part Cinnabon yum
Atmosphere: 5
Food: 5
Service: 5
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