Hilltop Pizza Shop
8218 Warren - Sharon Rd, Masury
(330) 448-8183
Recent Reviews
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I just ordered the hilltop special last night and it was one of the best pizzas by far and just moving across the street I intend to try everything eventually. I wish you had an Italian or antipasto salad though, maybe you can look into that...
Atmosphere: 5
Food: 5
Service: 5
So thrilled they reopened. Love the pizzas!
Not typical of me to write a review of any sort, especially a negative one towards a small business. Todays experience was no doubt one of the worst experiences ive ever had from any business in or near the Shenango Valley.
I called Hilltop Pizza at 3:45 PM to order 3 pies for a 5:00 PM pickup. I wasnt until I had just pulled into the parking lot to pick them up at 4:55 PM when they called my phone to let me know that their dough did not rise correctly and that they would have to push back the pickup to 6:00 PM. I was understanding at first knowing that this is their first time ever rising pizza dough…?
So instead of driving from Masury all the way back to the other side of Hermitage, I decided to just wait.
6:00 PM rolls around so I go to walk inside to pickup my pies, and the door is locked. As everybody stared at me trying to foolishly open a locked door, i continued back to my vehicle to wait. At 6:15 PM I recieved a phone call from them stating that they finally were able to get the dough to rise correctly and that my pies would be ready for pickup in about 40 minutes.
With having to start my work shift at 7:00 PM, and with 3 hungry kids and wife at home, I declined.
2 hours wasted along with approximatly 3 gallons of diesel fuel, and 5 hungry patrons later… I will never support this business again.
Communication in a timely manor goes a very long way. Not 5 minutes before your pickup time either because quite frankly, not everyone lives nextdoor to the shop. I like 10 miles away across Sharon and Hermitage. I firmly believe that they jumped then gun on reopening, as it was nothing less than a burden to not only me but im sure multiple other patrons.
Atmosphere: 1
Food: 1
Service: 1
Not typical of me to write a review of any sort, especially a negative one towards a small business. Todays experience was no doubt one of the worst experiences ive ever had from any business in or near the Shenango Valley. I called Hilltop Pizza at 3:45 PM to order 3 pies for a 5:00 PM pickup. I wasnt until I had just pulled into the parking lot to pick them up at 4:55 PM when they called my phone to let me know that their dough did not rise correctly and that they would have to push back the pickup to 6:00 PM. I was understanding at first knowing that this is their first time ever rising pizza dough…🙄 So instead of driving from Masury all the way back to the other side of Hermitage, I decided to just wait. 6:00 PM rolls around so I go to walk inside to pickup my pies, and the door is locked. As everybody stared at me trying to foolishly open a locked door, i continued back to my vehicle to wait. At 6:15 PM I recieved a phone call from them stating that they finally were able to get the dough to rise correctly and that my pies would be ready for pickup in about 40 minutes. With having to start my work shift at 7:00 PM, and with 3 hungry kids and wife at home, I declined. 2 hours wasted along with approximatly 3 gallons of diesel fuel, and 5 hungry patrons later… I will never support this business again. Communication in a timely manor goes a very long way. Not 5 minutes before your pickup time either because quite frankly, not everyone lives nextdoor to the shop. I like 10 miles away across Sharon and Hermitage. I firmly believe that they jumped then gun on reopening, as it was nothing less than a burden to not only me but im sure multiple other patrons.
Hilltop Pizza will be back very soon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pieroghi Pizza with Bacon
Great pierogi pizza! Excellent prices!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pierogie Pizza
Best pizza in the Shenango Valley !Love the garlic in the sauce !
Food: 5
Service: 5
Recommended dishes: Hilltop Pizza, Pepperoni Sausage and Mushroom Pizza, Phill Cheese Steaks, The Big E Pizza
Great Pizza. I love the white
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hilltop Pizza, Traditional White Pizza
Service is awful! Guy answering the phone is aggressive and beyond rude. Hilltop you are losing business since you have hired this person.
Atmosphere: 1
Food: 3
Service: 1
The man answering the phone to take orders, is aggressive and beyond rude. He makes customers feel like they were putting him out by calling to place an order.
Restaurantji Recommends
Pizza good and all but to much sauce and greese on the food.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Hilltop Pizza
Avoid... good food but they charge you what they want .....overcharged 3 times....staff Rob you ...asked for manager an he is also in on it ...its a scam they overchrge you on purpose hoping you won't realise
Order a white pizza...............they forgot to make it.
Atmosphere: 1
Food: 1
Service: 1
Middle of pizza was still not cooked like raw
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Hilltop Pizza
Ignorant person taking calls @ 6:15 7/14/2023. Very rude! I didn't pick up my order thinking he would SPIT in it!! We come a long way to buy from this family and this man was NOT part of the family owned business. We spent NOTHING and will NOT be back
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