TERRIBLE service in drive thru on a Thursday at 7:00 pm. Waited 30 min. with only 2 cars ahead of us. Got to window, had to repeat order to employee, paid, got our 1 drink. Waited more, another employee asked AGAIN what we ordered. At that point, we gave back the drink, asked for our $ back. Assistant Manager came over, very rudely gave our $ back. We NEVER even heard any type of apology for our rotten experience. Shame on you Mayfield Hts. Arby's!!!!
Shelly SN
Chicken and roast beef sliders were not tasty. Buns were soggy and meat tasteless. Cashier was not pleasant either.
Atmosphere: 3
Food: 2
Service: 3
Eric G.
Worst experience ever. Ordered large meal, got regular. Ordered 8 piece jalapeno bites. Got 4 piece which they forgot to put in the bag. Glad I didn’t drive away without checking. Get to window (only customer) employee, “did you order the fish sandwich? Nope, must have been another customer in an alternate universe. Don’t waste your time at this location. Absolute garbage!
Atmosphere: 1
Food: 1
Service: 1
Candy Owen
DO NOT go to this location. No one wants to work, door is always locked now so you are forced to sit in long lines, and they are no longer all that friendly. One manager here used to make it easy for us to pick up cause he was always on top of all the orders, now that he's gone, you can't get food from here at any time of day. Employees sleeping, looking like they just crawled out of bed, texting instead of helping, or taking 10mins for an order that should've been done already. Ran out of roast beef and now, during Lent, out of fish. How is this place still open?
Atmosphere: 2
Food: 1
Service: 1
Ron K
Arby's prices are getting too high!, $23 for 2 sandwiches, 1 fry and a turnover was ridiculous! Next time I'll stay home! I will say the foods good but the price will drive customers away!
Atmosphere: 3
Food: 3
Service: 3
The Murf Murf
Pretty good overall
Atmosphere: 4
Food: 4
Service: 5
Jessica Lund
I went through the drive through so I won't rate low on the atmosphere I didn't witness. Ordered a 3 for 5, main item chicken ranch wrap lettuce was brown and entire tortilla was soggy and unenjoyable. First time at this Arby's, but not the first time I ordered this menu item.
Atmosphere: 5
Food: 1
Service: 2
Mbu Rasmeni
Deplorable customer service.
Atmosphere: 1
Service: 1
Mario Gabriel Contreras
Dont ever come to this arbys.I drove through for a single sandwich and took 30 minutes. When they finally opened the window to give me my sandwich. The cashier was coughing and no one seemed to be washing their hands or wearing gloves on. On the phone with someone else and
I‘ve been queuing here for twenty minutes, during business hours. The orderer inside told me that the machine had been turned off and no service was provided.
Atmosphere: 1
Food: 5
Service: 1
Lima Delta
Normally this location is great. Today, I tried to order for 10:15am pickup when store is supposed to open at 10am, but a worker walked out and no one was there to take my order.
Atmosphere: 3
Food: 5
Service: 2
daina urbaitis
WORST SERVICE! Went in at 3:15 and one of the servers was sitting near the drink dispensers. No one greeted me or came to take my order. One person in the kitchen. Eventually the guy near the drinks went back to the kitchen but didn’t take my order. After waiting 5 minutes a female employee acknowledged me and said she’d be with me soon. Another 4 employees came in but didn’t acknowledge me. After another 5 minutes another employee came in from outside smelling of cannabis and eventually took my order. Waited 10 to 15 minutes to get my food and when he gave me my 2 sandwiches, completely forgot about my coke. McDonald’s it’s not. Never going back.
Service: 1
Amanda Miller
Very slow drive through ... must've take 20m! Also, this location did not have potato cakes, but tgey are back at others
TERRIBLE service in drive thru on a Thursday at 7:00 pm.
Waited 30 min. with only 2 cars ahead of us. Got to window, had to repeat order to employee, paid, got our 1 drink. Waited more, another employee asked AGAIN what we ordered. At that point, we gave back the drink, asked for our $ back. Assistant Manager came over, very rudely gave our $ back. We NEVER even heard any type of apology for our rotten experience. Shame on you Mayfield Hts. Arby's!!!!
Chicken and roast beef sliders were not tasty. Buns were soggy and meat tasteless. Cashier was not pleasant either.
Atmosphere: 3
Food: 2
Service: 3
Worst experience ever. Ordered large meal, got regular. Ordered 8 piece jalapeno bites. Got 4 piece which they forgot to put in the bag. Glad I didn’t drive away without checking. Get to window (only customer) employee, “did you order the fish sandwich? Nope, must have been another customer in an alternate universe. Don’t waste your time at this location. Absolute garbage!
Atmosphere: 1
Food: 1
Service: 1
DO NOT go to this location. No one wants to work, door is always locked now so you are forced to sit in long lines, and they are no longer all that friendly. One manager here used to make it easy for us to pick up cause he was always on top of all the orders, now that he's gone, you can't get food from here at any time of day. Employees sleeping, looking like they just crawled out of bed, texting instead of helping, or taking 10mins for an order that should've been done already.
Ran out of roast beef and now, during Lent, out of fish. How is this place still open?
Atmosphere: 2
Food: 1
Service: 1
Arby's prices are getting too high!, $23 for 2 sandwiches, 1 fry and a turnover was ridiculous! Next time I'll stay home! I will say the foods good but the price will drive customers away!
Atmosphere: 3
Food: 3
Service: 3
Pretty good overall
Atmosphere: 4
Food: 4
Service: 5
I went through the drive through so I won't rate low on the atmosphere I didn't witness. Ordered a 3 for 5, main item chicken ranch wrap lettuce was brown and entire tortilla was soggy and unenjoyable. First time at this Arby's, but not the first time I ordered this menu item.
Atmosphere: 5
Food: 1
Service: 2
Deplorable customer service.
Atmosphere: 1
Service: 1
Dont ever come to this arbys.I drove through for a single sandwich and took 30 minutes. When they finally opened the window to give me my sandwich. The cashier was coughing and no one seemed to be washing their hands or wearing gloves on. On the phone with someone else and
Atmosphere: 1
Food: 1
Service: 1
Not the cleanest place
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Curly Fries
Restaurantji Recommends
No dine in
Atmosphere: 5
Food: 5
Service: 5
I‘ve been queuing here for twenty minutes, during business hours. The orderer inside told me that the machine had been turned off and no service was provided.
Atmosphere: 1
Food: 5
Service: 1
Normally this location is great. Today, I tried to order for 10:15am pickup when store is supposed to open at 10am, but a worker walked out and no one was there to take my order.
Atmosphere: 3
Food: 5
Service: 2
WORST SERVICE! Went in at 3:15 and one of the servers was sitting near the drink dispensers. No one greeted me or came to take my order. One person in the kitchen. Eventually the guy near the drinks went back to the kitchen but didn’t take my order. After waiting 5 minutes a female employee acknowledged me and said she’d be with me soon. Another 4 employees came in but didn’t acknowledge me. After another 5 minutes another employee came in from outside smelling of cannabis and eventually took my order. Waited 10 to 15 minutes to get my food and when he gave me my 2 sandwiches, completely forgot about my coke. McDonald’s it’s not. Never going back.
Service: 1
Very slow drive through ... must've take 20m! Also, this location did not have potato cakes, but tgey are back at others
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Sauce, Roast
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