I kid you not, they ran out of roast beef on a Monday afternoon. I went to get two regular roast beef sandwiches and they could not fill my order because they ran out and would not have any more for another hour, I was told. So I left without ordering anything else. The staff was apologetic, but what can I say?
Atmosphere: 2
Food: 1
Service: 4
Marlene Rivera
Arby’s is the best😊 Any location I go to I always get my order fast with friendly service!
Atmosphere: 5
Food: 5
Service: 5
A V
Fast, hot food and friendly staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Roast Beef
Ryan Knight
Quite slow and they didn’t really seem to have it together.
Atmosphere: 2
Service: 2
Paul Humensky
Friendly accurate service. Well made and tasty. I got the gyro sandwich 😋
Sharon Cohen
Ordered on app they didn't have product ordered a d never called to ask to change order. When asked for refund. Argued with staff
Atmosphere: 1
Food: 1
Service: 1
Isaac Hatten
I just wasted 30 minutes at a drive thru speaker to be told they were closed. It is 6pm on a weekend like what are we doing
Atmosphere: 1
Food: 1
Service: 1
Michael Owen
Slowest service, wasn’t even busy. They forget your waiting then you have missing items and have to wait more.
Atmosphere: 1
Food: 3
Service: 1
joanne soros
TERRIBLE service in drive thru on a Thursday at 7:00 pm. Waited 30 min. with only 2 cars ahead of us. Got to window, had to repeat order to employee, paid, got our 1 drink. Waited more, another employee asked AGAIN what we ordered. At that point, we gave back the drink, asked for our $ back. Assistant Manager came over, very rudely gave our $ back. We NEVER even heard any type of apology for our rotten experience. Shame on you Mayfield Hts. Arby's!!!!
Shelly SN
Chicken and roast beef sliders were not tasty. Buns were soggy and meat tasteless. Cashier was not pleasant either.
Worst experience ever. Ordered large meal, got regular. Ordered 8 piece jalapeno bites. Got 4 piece which they forgot to put in the bag. Glad I didn’t drive away without checking. Get to window (only customer) employee, “did you order the fish sandwich? Nope, must have been another customer in an alternate universe. Don’t waste your time at this location. Absolute garbage!
Atmosphere: 1
Food: 1
Service: 1
Candy Owen
DO NOT go to this location. No one wants to work, door is always locked now so you are forced to sit in long lines, and they are no longer all that friendly. One manager here used to make it easy for us to pick up cause he was always on top of all the orders, now that he's gone, you can't get food from here at any time of day. Employees sleeping, looking like they just crawled out of bed, texting instead of helping, or taking 10mins for an order that should've been done already. Ran out of roast beef and now, during Lent, out of fish. How is this place still open?
Atmosphere: 2
Food: 1
Service: 1
Ron K
Arby's prices are getting too high!, $23 for 2 sandwiches, 1 fry and a turnover was ridiculous! Next time I'll stay home! I will say the foods good but the price will drive customers away!
Atmosphere: 3
Food: 3
Service: 3
The Murf Murf
Pretty good overall
Atmosphere: 4
Food: 4
Service: 5
Jessica Lund
I went through the drive through so I won't rate low on the atmosphere I didn't witness. Ordered a 3 for 5, main item chicken ranch wrap lettuce was brown and entire tortilla was soggy and unenjoyable. First time at this Arby's, but not the first time I ordered this menu item.
I kid you not, they ran out of roast beef on a Monday afternoon. I went to get two regular roast beef sandwiches and they could not fill my order because they ran out and would not have any more for another hour, I was told. So I left without ordering anything else. The staff was apologetic, but what can I say?
Atmosphere: 2
Food: 1
Service: 4
Arby’s is the best😊 Any location I go to I always get my order fast with friendly service!
Atmosphere: 5
Food: 5
Service: 5
Fast, hot food and friendly staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Roast Beef
Quite slow and they didn’t really seem to have it together.
Atmosphere: 2
Service: 2
Friendly accurate service.
Well made and tasty. I got the gyro sandwich 😋
Ordered on app they didn't have product ordered a d never called to ask to change order. When asked for refund. Argued with staff
Atmosphere: 1
Food: 1
Service: 1
I just wasted 30 minutes at a drive thru speaker to be told they were closed. It is 6pm on a weekend like what are we doing
Atmosphere: 1
Food: 1
Service: 1
Slowest service, wasn’t even busy. They forget your waiting then you have missing items and have to wait more.
Atmosphere: 1
Food: 3
Service: 1
TERRIBLE service in drive thru on a Thursday at 7:00 pm.
Waited 30 min. with only 2 cars ahead of us. Got to window, had to repeat order to employee, paid, got our 1 drink. Waited more, another employee asked AGAIN what we ordered. At that point, we gave back the drink, asked for our $ back. Assistant Manager came over, very rudely gave our $ back. We NEVER even heard any type of apology for our rotten experience. Shame on you Mayfield Hts. Arby's!!!!
Chicken and roast beef sliders were not tasty. Buns were soggy and meat tasteless. Cashier was not pleasant either.
Atmosphere: 3
Food: 2
Service: 3
Restaurantji Recommends
Worst experience ever. Ordered large meal, got regular. Ordered 8 piece jalapeno bites. Got 4 piece which they forgot to put in the bag. Glad I didn’t drive away without checking. Get to window (only customer) employee, “did you order the fish sandwich? Nope, must have been another customer in an alternate universe. Don’t waste your time at this location. Absolute garbage!
Atmosphere: 1
Food: 1
Service: 1
DO NOT go to this location. No one wants to work, door is always locked now so you are forced to sit in long lines, and they are no longer all that friendly. One manager here used to make it easy for us to pick up cause he was always on top of all the orders, now that he's gone, you can't get food from here at any time of day. Employees sleeping, looking like they just crawled out of bed, texting instead of helping, or taking 10mins for an order that should've been done already.
Ran out of roast beef and now, during Lent, out of fish. How is this place still open?
Atmosphere: 2
Food: 1
Service: 1
Arby's prices are getting too high!, $23 for 2 sandwiches, 1 fry and a turnover was ridiculous! Next time I'll stay home! I will say the foods good but the price will drive customers away!
Atmosphere: 3
Food: 3
Service: 3
Pretty good overall
Atmosphere: 4
Food: 4
Service: 5
I went through the drive through so I won't rate low on the atmosphere I didn't witness. Ordered a 3 for 5, main item chicken ranch wrap lettuce was brown and entire tortilla was soggy and unenjoyable. First time at this Arby's, but not the first time I ordered this menu item.
Atmosphere: 5
Food: 1
Service: 2
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