The guys that work here all seem to have a good flow together and Dominic is really amazing, efficient and friendly and knows what he's doing he's the glue that keeps it all together! but I do appreciate all the guys that were there a few times that I've been in. Good vibe all around!
Food: 5
Service: 5
Recommended dishes: French Fries, Their Cheeseburger
Ellen Smith
I visited this location on 12/1/25.
I LOVE Five Guys and have visited many locations. I appreciate the cleanliness, excellent customer service and efficiency.
Today, while ordering at the Mayfield Heights location, I observed a teammate adjusting his apron strap around his neck wearing gloves and then continue preparing food without changing his gloves.
I politely & discreetly asked the cashier, if he’d ask his teammate to change his gloves , due to him touching his apron. The cashier asked the teammate to change his gloves and when the young man asked the cashier who reported the observation, the cashier pointed at me and the young man stared at me for an extended amount of time. He then told another customer nearby “ she’s mad at me because I touched my apron… I’m going to do it again..”
As I continued to wait for my order, the young man turned around facing me and continued to stare at me with an upset expression for an extended amount of time.
When he completed my order, I walked up to collect the bag and told him thank you, and expressed that I didn’t mean any harm and informed him that I also work in food service. He began to respond to me and I walked out.
Working in the food service industry can be very rewarding and challenging at times. However, when a guest discreetly and politely shares a concern, staff should always respond in a respectful manner. The staff did not display professionalism or etiquette by pointing the customer out and responding inappropriately , as it caused unnecessary frustration, embarrassment and a very unpleasant and uncomfortable experience .
Staff at this location would benefit from food handling education & customer service training.
Atmosphere: 1
Service: 1
Sophia Slight
Great staff
Atmosphere: 5
Food: 5
Service: 5
Rita Lewis
First time at five guys and it was great, the service and the food. Definitely will be returning.
Atmosphere: 5
Food: 5
Service: 5
BENJAMIN MATHIS
The staff here is an Amazing. The 3 dudes in the kitchen were crushing it and super nice. Give them dudes a raise. This was like 10 min before close, too, on 10/17/2025
Atmosphere: 5
Food: 5
Service: 5
sharon green
Not as good as Youngstown
Atmosphere: 4
Food: 3
Service: 4
Joseph Cannella
Never had this place food before My parents frequent and often they're elderly so I went to get a couple burgers for my mother and myself they were good The service not so good and the price pretty expensive but what are you going to do
Atmosphere: 1
Food: 3
Service: 2
Jengi Light
Shame on you I ordered a hotdog and small fries the fries were old cold and salty you just lost this customer do better all those guys behind the counter wish I had checked before I made it home cold fries unacceptable old texture doused with salt sad service
Food: 1
Service: 2
Gwendolyn
Workers are super nice and food is always yum
Atmosphere: 1
Food: 1
Service: 1
Kendra Wood
Love their burgers and large quantity and flavor of their fries.
Five guys is very tasty, but way over priced. I ordered 2 orders, 1 had a little cheeseburger & little fries & milkshake, 20 bucks. The other order was 2 little cheeseburgers, 2 milkshakes, 1 little Fri, was 38 bucks so dinner due to 2 people in the hospital was 58.00. that is way too much money. It is a shame they are so expensive.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Amorett Pitrone
Burgers were a bit greasy and fries were limp, and not fried. Milkshake was ordered with banana and peanut butter and didn't taste like it eas added.
Atmosphere: 3
Food: 2
Service: 4
Peter Formica
Never had a bad experience. 9/10 time I am out with food in less than a couple of minutes if using the online app. Food is always good. No complaints
The guys that work here all seem to have a good flow together and Dominic is really amazing, efficient and friendly and knows what he's doing he's the glue that keeps it all together! but I do appreciate all the guys that were there a few times that I've been in. Good vibe all around!
Food: 5
Service: 5
Recommended dishes: French Fries, Their Cheeseburger
I visited this location on 12/1/25.
I LOVE Five Guys and have visited many locations. I appreciate the cleanliness, excellent customer service and efficiency.
Today, while ordering at the Mayfield Heights location, I observed a teammate adjusting his apron strap around his neck wearing gloves and then continue preparing food without changing his gloves.
I politely & discreetly asked the cashier, if he’d ask his teammate to change his gloves , due to him touching his apron. The cashier asked the teammate to change his gloves and when the young man asked the cashier who reported the observation, the cashier pointed at me and the young man stared at me for an extended amount of time. He then told another customer nearby
“ she’s mad at me because I touched my apron… I’m going to do it again..”
As I continued to wait for my order, the young man turned around facing me and continued to stare at me with an upset expression for an extended amount of time.
When he completed my order, I walked up to collect the bag and told him thank you, and expressed that I didn’t mean any harm and informed him that I also work in food service. He began to respond to me and I walked out.
Working in the food service industry can be very rewarding and challenging at times. However, when a guest discreetly and politely shares a concern, staff should always respond in a respectful manner. The staff did not display professionalism or etiquette by pointing the customer out and responding inappropriately , as it caused unnecessary frustration, embarrassment and a very unpleasant and uncomfortable experience .
Staff at this location would benefit from food handling education & customer service training.
Atmosphere: 1
Service: 1
Great staff
Atmosphere: 5
Food: 5
Service: 5
First time at five guys and it was great, the service and the food. Definitely will be returning.
Atmosphere: 5
Food: 5
Service: 5
The staff here is an Amazing. The 3 dudes in the kitchen were crushing it and super nice. Give them dudes a raise. This was like 10 min before close, too, on 10/17/2025
Atmosphere: 5
Food: 5
Service: 5
Not as good as Youngstown
Atmosphere: 4
Food: 3
Service: 4
Never had this place food before My parents frequent and often they're elderly so I went to get a couple burgers for my mother and myself they were good The service not so good and the price pretty expensive but what are you going to do
Atmosphere: 1
Food: 3
Service: 2
Shame on you I ordered a hotdog and small fries the fries were old cold and salty you just lost this customer do better all those guys behind the counter wish I had checked before I made it home cold fries unacceptable old texture doused with salt sad service
Food: 1
Service: 2
Workers are super nice and food is always yum
Atmosphere: 1
Food: 1
Service: 1
Love their burgers and large quantity and flavor of their fries.
Food: 5
Service: 5
Restaurantji Recommends
Five guys is very tasty, but way over priced. I ordered 2 orders, 1 had a little cheeseburger & little fries & milkshake, 20 bucks. The other order was 2 little cheeseburgers, 2 milkshakes, 1 little Fri, was 38 bucks so dinner due to 2 people in the hospital was 58.00. that is way too much money. It is a shame they are so expensive.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Burgers were a bit greasy and fries were limp, and not fried. Milkshake was ordered with banana and peanut butter and didn't taste like it eas added.
Atmosphere: 3
Food: 2
Service: 4
Never had a bad experience. 9/10 time I am out with food in less than a couple of minutes if using the online app. Food is always good. No complaints
Atmosphere: 5
Food: 5
Service: 5
good👍👍👍
Atmosphere: 4
Food: 4
Service: 5
Milk. shake was great
Atmosphere: 4
Food: 4
Service: 4
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