Play Arcade + Kitchen

The whole place is completely unorganized. Took forever for the food to arrive and they forgot one of the plates. Didn't get it until everyone else had finished eating. The arcade is just okay, kind of like an old chuckie cheese. Nothing really special about it. A little dirty too. The staff behind the ticket counter both seemed to have attitude problems and seemed very annoyed when I had to interrupt their personal conversation to ask a question. One of them expressed OUT LOUD that she wished they had a curfew for the younger kids so they would have to leave earlier. I mean, REALLY? The only pleasant associate was a young lady behind the bar, she seemed very apologetic. I didn't catch her name but I'm assuming she was some kind if manager. It was our first and probably last time we'll go there. We just werent impressed at all.

Extremely dissatisfied. We wait on the table for 45 minutes, servers walked by several times without asking if we needed anything.After all that wait, my wife approached somebody at the Bar to get

Staff and manager for the theatre are very rude and when called out on it they laugh at you. Would never come here again for any events nor recommend anyone else do so unless you want to get ripped off and treated poorly.

They were not prepared for our large group. Service was slow and not organized. Our server really did the best he could with all the people.

Fun atmosphere. Good food. Kids love playing the games and so do I

I had a groupon for 40 dollars worth of food and 20 dollars worth of game play so we ended up only having to give a tip to the bar tender/waitress. I had wings which came out fast and were delicious! My GF ordered a pizza which was pretty good too. We got there before 7pm so our drinks from the bar were half off (and strong too lol). We were surprised the place wasn’t very crowded to be a Friday night but that meant more games for us to play! We loved the the air hockey! Some of the games were out of order but the place gave us back any credits we used on our game card. Would definitely come back for another date night or even just something to do to get out of the house on a gloomy Cleveland day!

Stood at front for seven minutes. Looked at by many staff but ignored. Watched several servers come and go at tables with orders that were wrong..... But no one offered to seat me. Finally someone came to the front and asked me if I had been helped. I told her that she should stand there for the next seven minutes as long as I have been standing there in order to feel ignored like I have. She looks at me and in mid-sentence says okay and walks away from me. Completely ignored for seven minutes and then an employee either being malicious or incompetent - awesome customer service. (That's sarcasm.... The 'employee' who interacted with me had an attitude and made zero - zero - effort to try to help or even offer to get a manager. She just walked away.)

Went to watch the Ohio State bowl game. Took forever to be seated, then took another 20 minutes to even get someone to take my drink order. Order came out wrong, didn't even bother to mention it. Food was lukewarm when it arrived, fries were barely warm. Never had anyone come by to see how my food was or ask if I wanted drink refills. Won't go back there ever again, wasn't worth the hassle and lack of customer service.

Excellent food and a good selection of games! The games are very fairly priced to play as well!

I went here for my birthday and I can never describe the hospitality and kindness I was shown there.

Went there on a slow Sunday afternoon there were only four tables our food took way too long to get and every refill we had to go to the bar for. The games are extremely outdated in a large portion of them are broke.the chicken wings are flash baked which turns them black so they have a carbon taste no matter what flavor you get. I get chicken wings all over town and I've never been served burnt looking wings that tastes like carbon on the outside but have white meat on the inside. They weren't awful. They do make a really good homemade ranch and the carnival style corn dogs the kids had we're actually pretty good too. If I'm spending money on a Sunday afternoon next time round 2 in mentor gets my dollars

It's sort of like the bridge between a Chuck E Cheese and a Dave and Buster's. They serve real food and have games for all ages. Unfortunately their machines break regularly and their prizes are strictly for children.

Food is a 5 star, service is a 5 star but the layout was better before at the Boneyard. Too noisy too busy felt like we were in chucky cheese.

Came during happy hour with a Groupon which honored alcohol. The brisket burger, play punch, and play chips are good. The Buffalo chicken Mac n cheese was not good, but w/e we let that slide. The games we tried seemed functional and the service was great.

Very below average food and games. If it's convenient, it is ok but I wouldn't go out of my way to stop here. It's a very small Dave and Buster's wannabe that falls way short.