Usually they're great. Today at 4:50am 2 employees there ignored and didn't bother to come to tge window. Female stuck her hand up and the male just disappeared 3x I circle 3x to the window. Very unprofessional.
Service: 1
Anna S
I take my disabled adult brother to this location. We are fairly new customers, as we’ve only started coming here for 3 weeks, but we are regulars (1x/week). My brother gets the same order every time: decaf coffee with cream, sugar, and vanilla syrup. I haven’t had an unusual incident up until today. My brother ordered his coffee. 10 minutes go by and he still didn’t receive his coffee. Customers who ordered after us (more complicated orders) received their items before we did. I approached the counter to inquire about the coffee status, as I thought maybe they were making a fresh batch of decaf coffee. None of the employees acknowledged me standing there. I had to speak up to get the attention of one of the staff members. I inquired about the order, and she asked if it was the tall, decaf coffee. I replied yes. She then pours a fresh cup right in front of me (clearly they forgot, as they had decaf available) and handed me the black coffee. I told her that was not our order, and that my brother had other things, including syrup that we paid extra for. At this point, no sympathy in the world was given, just a look of annoyance, so I requested to speak to a supervisor. The girl points to Danni. I have to walk up to Danni, as she was in another area of the store. She didn’t approach me in any way. Danni has taken my brother’s orders in the past without incident. This time, her demeanor was different. I explained about the length of time it took to make the item, how it seemed the order was forgotten, and that the item was made incorrectly. Danni, without any emotion, stated: “you only ordered a decaf coffee. Sometimes with these regular orders, we forget, it happens. Do you want us to remake it for you or do you want a refund?” No apologies, no expression, nothing. I replied by saying that we are newer customers but we do come weekly and we tip with each very small order and I’m just surprised this is the response of the supervisor. She responded by saying: “I’m not going to lie to you, this is what sometimes happens: we forget about these types of orders.” I expressed my frustration that her tone was passive aggressive and very uncaring. She then proceeded to ask if I wanted a refund to which I said yes. Upon completion of the refund, she takes the voided receipt and puts it into an envelope. I requested a copy of the voided receipt, and she stated she is unable to provide me with one, stating there is “personal information about the store on the voided receipt.” I asked to at least take a photo of the receipt, and she also refused, stating the same answer. I told her I’ve never heard of a store refusing to provide a voided receipt. What if the refund didn’t go through, then I have no proof of refund to show my bank. I believe Danni lied, and actually I know she lied about the receipt, because when I called corporate later, they said that was not a Starbucks policy at all. Also, each time I tried saying something, she kept talking over me, refusing to let me get my point across. It reached a point where I requested the name of her manager who she said was not in the store at that time. I ended up reaching out to corporate customer care. The only thing they did was take down the information of the incident and said they would pass it along to the manager and regional manager of that location. No compensation, no apologies, nothing. Corporate didn’t even ask for my information, in case the manager wanted to get in touch. In short, this location (and corporate) seem to not at all care about forgotten orders and when the customer states their concern, Starbucks seems to think its acceptable to respond with an attitude. They also don’t seem to care about developmentally disabled adults, based on their interaction with us today. Dunkin has a much better, more positive atmosphere. Also, the interior of this place is disgusting. Spilled sugar over the tables, sticky areas on the floor, chipped and peeling paint, smelly and moldy bathroom. Just an overall trashy location with trashy attitude.
Atmosphere: 1
Food: 1
Service: 1
the Family
The staff her is amazing. Very friendly!!!
Atmosphere: 5
Food: 5
Service: 5
Meena Muthusubramanian
Driving to drive thru is pretty difficult. But apart from that we got a iced matcha latte, it wasn't properly mixed. Felt like raw matcha powder. Service was good, the barista was nice but the drink is not good.
Food: 2
Service: 5
Kira Michaela
All the baristas were so so nice
Atmosphere: 5
Food: 4
Service: 5
Varxidator
I wanted a croissant. So I went to order a croissant. Then I got the croissant. Then, and only then, did I eat my croissant. And it was delicious.
Atmosphere: 4
Food: 5
Service: 5
Ryan Lini
Expedient, friendly, consistent
Atmosphere: 5
Food: 5
Service: 5
Erin Walker
Pretty dirty
Atmosphere: 4
Food: 5
Service: 5
Dona Lenc
I was not at Starbucks. I drove by it but Google says I was there
Shlana Sims
Moved a little slow but it was understaffed. Overall a good experience
Nasty, burnt, old macchiato in the middle of the day, couldn’t finish it.
Food: 1
P P-W
Service at the drivethru is often very slow. It is a difficult location to get in and out of due to traffic and proximity to main junctions with multiple lanes. The parking lot is poorly maintained (pot holes, damaged barriers, trash...) and the site is very narrow making collisions more likely when someone leaving squeezes past the drivethru lane.
Food: 3
Service: 2
Stephanie Saxe
A drive thru beverage shouldn't take 20+ minutes.
Service: 1
Chris Prinkey
I got a cinnamon coffee cake which was really good and I got a small coffee the coffee was so strong and bitter and at the bottom of my cup was probably enough coffee grounds to make another cup of coffee
Atmosphere: 3
Food: 4
Service: 4
Paramount sub
Would give this place 0 stars if I could, rude staff. Ridiculous wait times. Corporate needs to investigate this branch and close this place down already. Don’t give your money to these people because it’s clear by their manners they’d rather be anywhere else than here!
Usually they're great. Today at 4:50am 2 employees there ignored and didn't bother to come to tge window. Female stuck her hand up and the male just disappeared 3x I circle 3x to the window. Very unprofessional.
Service: 1
I take my disabled adult brother to this location. We are fairly new customers, as we’ve only started coming here for 3 weeks, but we are regulars (1x/week). My brother gets the same order every time: decaf coffee with cream, sugar, and vanilla syrup. I haven’t had an unusual incident up until today. My brother ordered his coffee. 10 minutes go by and he still didn’t receive his coffee. Customers who ordered after us (more complicated orders) received their items before we did. I approached the counter to inquire about the coffee status, as I thought maybe they were making a fresh batch of decaf coffee. None of the employees acknowledged me standing there. I had to speak up to get the attention of one of the staff members. I inquired about the order, and she asked if it was the tall, decaf coffee. I replied yes. She then pours a fresh cup right in front of me (clearly they forgot, as they had decaf available) and handed me the black coffee. I told her that was not our order, and that my brother had other things, including syrup that we paid extra for. At this point, no sympathy in the world was given, just a look of annoyance, so I requested to speak to a supervisor. The girl points to Danni. I have to walk up to Danni, as she was in another area of the store. She didn’t approach me in any way. Danni has taken my brother’s orders in the past without incident. This time, her demeanor was different. I explained about the length of time it took to make the item, how it seemed the order was forgotten, and that the item was made incorrectly. Danni, without any emotion, stated: “you only ordered a decaf coffee. Sometimes with these regular orders, we forget, it happens. Do you want us to remake it for you or do you want a refund?” No apologies, no expression, nothing. I replied by saying that we are newer customers but we do come weekly and we tip with each very small order and I’m just surprised this is the response of the supervisor. She responded by saying: “I’m not going to lie to you, this is what sometimes happens: we forget about these types of orders.” I expressed my frustration that her tone was passive aggressive and very uncaring. She then proceeded to ask if I wanted a refund to which I said yes. Upon completion of the refund, she takes the voided receipt and puts it into an envelope. I requested a copy of the voided receipt, and she stated she is unable to provide me with one, stating there is “personal information about the store on the voided receipt.” I asked to at least take a photo of the receipt, and she also refused, stating the same answer. I told her I’ve never heard of a store refusing to provide a voided receipt. What if the refund didn’t go through, then I have no proof of refund to show my bank. I believe Danni lied, and actually I know she lied about the receipt, because when I called corporate later, they said that was not a Starbucks policy at all. Also, each time I tried saying something, she kept talking over me, refusing to let me get my point across. It reached a point where I requested the name of her manager who she said was not in the store at that time. I ended up reaching out to corporate customer care. The only thing they did was take down the information of the incident and said they would pass it along to the manager and regional manager of that location. No compensation, no apologies, nothing. Corporate didn’t even ask for my information, in case the manager wanted to get in touch. In short, this location (and corporate) seem to not at all care about forgotten orders and when the customer states their concern, Starbucks seems to think its acceptable to respond with an attitude. They also don’t seem to care about developmentally disabled adults, based on their interaction with us today. Dunkin has a much better, more positive atmosphere. Also, the interior of this place is disgusting. Spilled sugar over the tables, sticky areas on the floor, chipped and peeling paint, smelly and moldy bathroom. Just an overall trashy location with trashy attitude.
Atmosphere: 1
Food: 1
Service: 1
The staff her is amazing. Very friendly!!!
Atmosphere: 5
Food: 5
Service: 5
Driving to drive thru is pretty difficult. But apart from that we got a iced matcha latte, it wasn't properly mixed. Felt like raw matcha powder. Service was good, the barista was nice but the drink is not good.
Food: 2
Service: 5
All the baristas were so so nice
Atmosphere: 5
Food: 4
Service: 5
I wanted a croissant. So I went to order a croissant. Then I got the croissant. Then, and only then, did I eat my croissant. And it was delicious.
Atmosphere: 4
Food: 5
Service: 5
Expedient, friendly, consistent
Atmosphere: 5
Food: 5
Service: 5
Pretty dirty
Atmosphere: 4
Food: 5
Service: 5
I was not at Starbucks. I drove by it but Google says I was there
Moved a little slow but it was understaffed. Overall a good experience
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Nasty, burnt, old macchiato in the middle of the day, couldn’t finish it.
Food: 1
Service at the drivethru is often very slow.
It is a difficult location to get in and out of due to traffic and proximity to main junctions with multiple lanes.
The parking lot is poorly maintained (pot holes, damaged barriers, trash...) and the site is very narrow making collisions more likely when someone leaving squeezes past the drivethru lane.
Food: 3
Service: 2
A drive thru beverage shouldn't take 20+ minutes.
Service: 1
I got a cinnamon coffee cake which was really good and I got a small coffee the coffee was so strong and bitter and at the bottom of my cup was probably enough coffee grounds to make another cup of coffee
Atmosphere: 3
Food: 4
Service: 4
Would give this place 0 stars if I could, rude staff. Ridiculous wait times. Corporate needs to investigate this branch and close this place down already. Don’t give your money to these people because it’s clear by their manners they’d rather be anywhere else than here!
Atmosphere: 1
Food: 1
Service: 1
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