Prepare to somehow have an awful fast food experience. The woman taking orders in the drive through is a complete jerk. She had the attitude that conveyed that anything you wanted or said was immediately making everything worse for everyone there. They were unhappy that I had a reward to redeem. I received my burger with no melted cheese and my nuggets had no sauce. When I pulled up to the window she got upset about scanning my rewards and then was upset that I was waiting for her to read me the total for the rest of the food. Absolutely no hospitality and the owner should be ashamed of how bad this Wendys is. EVERYTIME I come here it’s a horrible experience.
Atmosphere: 1
Food: 2
Service: 1
Rohit Ojha
Corporate and Management team this place can do so much better. Stale food, no response on drive through. Everything is just very poorly managed.
Steve Hill
It's been 30 minutes and I'm still trying to get the taste of the stale overcooked meat out of my mouth I only ate it cuz I was hungry but it tasted like it's been sitting on the grill for quite a while I used to work at Wendy's when I was in high school and I remember we used to take it off the grill but it was expired and make chili meat out of it it was dry and overcooked and it was terrible I'll never eat at this location again
Atmosphere: 3
Food: 1
Service: 3
Valencia Merritt
They don’t say anything and be open till 1 right but nobody says nothing
BD33
Do not expect any basic service if it's past 7pm. Only car at 10:30pm told to wait and I waited 10 minutes at the drive thru and left. Drove away and saw employees sitting inside looking like they were asleep. Don't waste your money.
Atmosphere: 2
Food: 2
Service: 1
J TV
The absolute slowest “fast food” around. Nobody here cares. Do not come to this Wendy’s
Dominique Molesky
The staff amazing and funny as heck. The food is exactly how it should be, delicious and hot. But it is always a long wait No matter what time of day or how many cars in line, even if its no one but you, this fast food take too long especially if your in a hurry.
Atmosphere: 5
Food: 5
Service: 5
Nick Santoro
they get my order wrong every time and my order costs 5 dollars how is that even possible😭 bad service they are all mad to do their job
Atmosphere: 1
Food: 3
Service: 1
Kelsey Cmarik
On Tuesday night 10/2/ 2025 at 8 pm the girl working the cash register taking orders told me “she couldn’t wait” until me and my friends left. The service was awful and the entire team working was very rude to us.
Atmosphere: 1
Food: 1
Service: 1
Hassan Habaieb
Date of Visit: September 28, 2025 Time: 10:15 AM Vehicle: White Chevy Spark Location: 1374 SOM Center Rd, Mayfield Heights, OH 44124
I had an extremely poor experience at this location. The employee working at the time showed a terrible attitude, was unprofessional, and made me feel completely unwelcome. Instead of basic customer service and courtesy, I was met with rudeness and disrespect.
If this is how customers are treated, it reflects very badly on the business. I would strongly recommend management address this issue immediately to prevent others from experiencing the same unprofessional behavior.
The lady at the drive thru was very rushed and rude. My sandwich had old lettuce that probably should have been thrown out. The tomato was halfway and completely inedible. We ordered nuggets with sweet and sour sauce, which they didn't put in the bag. And she basically threw the food at us. Usually I get good service here, but thos was terrible.
Food: 3
Service: 1
Mike Galbraith
I understand people want to make more money for working at fast food restaurants..... but in order to do so first you must be competent in your job...... how was it that I ordered something as simple as a Baconator and it comes to me and I don't find out till I get home it has no bacon on it..... I will no longer go to this Wendy's I've had nothing but problems there in the past from now on I'm going to stick to Chardon...... this one you could stick it where the sun don't shine
Grant Birely
I was very concerned when I got there and only the drive thru was open with 5 cars in line. They crushed it! I ordered and had my food in under 10 minutes! I was greeted with a smile and a short conversation. They did fantastic!
Prepare to somehow have an awful fast food experience. The woman taking orders in the drive through is a complete jerk. She had the attitude that conveyed that anything you wanted or said was immediately making everything worse for everyone there. They were unhappy that I had a reward to redeem. I received my burger with no melted cheese and my nuggets had no sauce. When I pulled up to the window she got upset about scanning my rewards and then was upset that I was waiting for her to read me the total for the rest of the food. Absolutely no hospitality and the owner should be ashamed of how bad this Wendys is. EVERYTIME I come here it’s a horrible experience.
Atmosphere: 1
Food: 2
Service: 1
Corporate and Management team this place can do so much better. Stale food, no response on drive through. Everything is just very poorly managed.
It's been 30 minutes and I'm still trying to get the taste of the stale overcooked meat out of my mouth I only ate it cuz I was hungry but it tasted like it's been sitting on the grill for quite a while I used to work at Wendy's when I was in high school and I remember we used to take it off the grill but it was expired and make chili meat out of it it was dry and overcooked and it was terrible I'll never eat at this location again
Atmosphere: 3
Food: 1
Service: 3
They don’t say anything and be open till 1 right but nobody says nothing
Do not expect any basic service if it's past 7pm. Only car at 10:30pm told to wait and I waited 10 minutes at the drive thru and left. Drove away and saw employees sitting inside looking like they were asleep. Don't waste your money.
Atmosphere: 2
Food: 2
Service: 1
The absolute slowest “fast food” around. Nobody here cares. Do not come to this Wendy’s
The staff amazing and funny as heck. The food is exactly how it should be, delicious and hot. But it is always a long wait
No matter what time of day or how many cars in line, even if its no one but you, this fast food take too long especially if your in a hurry.
Atmosphere: 5
Food: 5
Service: 5
they get my order wrong every time and my order costs 5 dollars how is that even possible😭 bad service they are all mad to do their job
Atmosphere: 1
Food: 3
Service: 1
On Tuesday night 10/2/ 2025 at 8 pm the girl working the cash register taking orders told me “she couldn’t wait” until me and my friends left. The service was awful and the entire team working was very rude to us.
Atmosphere: 1
Food: 1
Service: 1
Date of Visit: September 28, 2025
Time: 10:15 AM
Vehicle: White Chevy Spark
Location: 1374 SOM Center Rd, Mayfield Heights, OH 44124
I had an extremely poor experience at this location. The employee working at the time showed a terrible attitude, was unprofessional, and made me feel completely unwelcome. Instead of basic customer service and courtesy, I was met with rudeness and disrespect.
If this is how customers are treated, it reflects very badly on the business. I would strongly recommend management address this issue immediately to prevent others from experiencing the same unprofessional behavior.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Employees are quite rude
Atmosphere: 1
Food: 3
Service: 1
Tried to grab lunch. Inside was closed
Atmosphere: 1
Food: 1
Service: 1
The lady at the drive thru was very rushed and rude. My sandwich had old lettuce that probably should have been thrown out. The tomato was halfway and completely inedible. We ordered nuggets with sweet and sour sauce, which they didn't put in the bag. And she basically threw the food at us. Usually I get good service here, but thos was terrible.
Food: 3
Service: 1
I understand people want to make more money for working at fast food restaurants..... but in order to do so first you must be competent in your job...... how was it that I ordered something as simple as a Baconator and it comes to me and I don't find out till I get home it has no bacon on it..... I will no longer go to this Wendy's I've had nothing but problems there in the past from now on I'm going to stick to Chardon...... this one you could stick it where the sun don't shine
I was very concerned when I got there and only the drive thru was open with 5 cars in line. They crushed it! I ordered and had my food in under 10 minutes! I was greeted with a smile and a short conversation. They did fantastic!
Atmosphere: 5
Food: 5
Service: 5
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