Third party taking orders over the phone. Placed order to be picked up at a certain time, believe they made it 1/2 hr early and let it sit there. My pizza was warm, not hot. Stuffed crust wasn't good.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Pizzas
Bronze
Amazing!
Timothy Little
Hearburn was epic
Atmosphere: 5
Food: 1
Service: 5
DerekP
Great place. Great staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizzas
jacqueline jacob
We have had multiple bad experiences with other pizza places around(bad flavor burnt pizzas, super long wait times)Decided to try dominos tonight! It did not disappoint!! Easy ordering on the app! Delivery driver was polite! The pizza came fast! Pizza was cooked perfectly and hot when it arrived!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizzas
THE RAREST DIAMOND
What an unpleasant experience I had today at Medina's Domino's Pizza restaurant. What happend? Ordered online and got the $9.99 large any topping pizza. When I got the notice that my food was ready, they made the pizza wrong. I told them about it and they made another pizza and when I tried it, it was disgusting. It was sloppy and not thoroughly cooked all the way through. I ended up taking a couple bites and spit it out into the pizza box. Just nasty tasting and disgusting. Felt like I got sick, flu-like! 🤢Got home and threw the pizza in the dumpster. Such a waste of my hard earned money and calories. Will not be ordering from Medina Domino's again. Need to have people with integrity working there. 0 Stars = No Stars for me.
Atmosphere: 1
Food: 1
Service: 1
Alex Dean
Just paid two different times for 1 order, christin and matt both charged my account, I received texts both times that I was charged, and for a third time they tell me that it didn't go through on there end. Drove there in a blizzard to get the pizza, christin took the pizza after I argued I already paid twice I won't pay again she took the pizza set it back on the warmer and said "ok well I'll put it there to keep it warm" cause it didn't go through on there end... They (christin and matt) kept saying " what happens when you go to the gas station??? The do a hold ... No they don't... When I go to the gas station I pay once and never have an issue!!! They both were being pretty disrespectful whispering jokes into each other's ears for w.e. reason.. I paid $60+ and left with nothing... Drove back home in a snow storm. Customer service was a joke to both of them.
Atmosphere: 1
Food: 1
Service: 1
Kaylie Farkas
Tldr; I was charged multiple times and never given my food.
Long version: I never have had this happen out of all the times I've gone there. My friend walks in and the first thing the worker says is (talking to her coworkers) "Do either of you know how to cash out on this thing?" [Referring to POS] Should have been a first red flag. Anyways I usually pay online, this time it wouldn't go through I guess so by the time they got up there and realized it didn't go through we went to go pay in store on my card. Same card I've always used in store/online. Shows approved on card reader. They claim it didn't go through and run my card again. I got the alert the money was pulled and my balance was -$29.98 less. (Yes I know authorized holds exist) so put my card in again. Same thing. Shows approved and my card was charged another $29.98. They still claim it hasn't gone through and basically pull the pizza away stating if we're not gonna pay for it we aren't getting the food. We fight back and forth for a few minutes. As they start whispering in each other's ears and laughing at my friend. I'm fed up. Showed them my account showing the payment went through. The girl starts getting an attitude. we drive up in the snow storm to get pizza. Get charged twice for it. But don't get the pizza and get a disgusting attitude as if we're running some elaborate scheme. They say "well what happens when you go to a gas station" ... well Kristen, I'll tell you - you put your card in for $10 in gas. Retailer puts an authorized hold on the card. POS runs a script to finalize the sale based off the button the employee selects, shows approved on both ends. The customer then pumps the gas. The manager/gm runs the end of day processes to finalize the transactions, the hold is released and the money is taken from the account officially. You may not have been trained on the new system, maybe you pressed the wrong button. regardless my point is : how many times would i have to charge my card before the sale decides its going to approve on your end? I won't ever go there again. I get you don't care because it's not your money.
P.s. Getting loud, sassy, whispering and laughing at customers isn't a cute business move and ultimately destroys rapport and reputation the expense of the owner/investor who has to face the consequences of your actions.
Order was never cancelled, still shows its ready to be picked up. I just wanted my money back. (All I was trying to do was get food for my sister and i. To lose $60 for nothing sucks as I twiddle my thumbs waiting & praying I get it back. I feel stupid even writing this because I know no one cares. Unfortunately I do )
*update* - after jumping through hoops and asking GM multiple times to pursue this issue. 15 days later I was able to receive my money back directly from owner (it was never refunded back & still shows completed. So how this money disappeared we will probably never know) The owner atleast made the situation right in the end which I am really grateful for. I just pray no one else has to go thru that nightmare
This was the first time ordering from the Medina location and it will NOT be the last A++++++++++ service and delivery, pizza cooked perfectly. Great team. Big difference from my local place near me. Will definitely keep coming back ????????
Atmosphere: 5
Food: 5
Service: 5
Zachary Miguel
Ben was very helpful and so kind!
Atmosphere: 5
Food: 5
Service: 5
unknown demon
Best pizza
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizzas
Mario Ricci
Food is always fresh, hot, and delicious. Cole was super friendly and went above and beyond l expectations! Appreciate all the staff and especially Cole.
Food is always fresh, hot, and delicious. Cole was super friendly and went above and beyond l expectations! Appreciate all the staff and especially Cole.
Third party taking orders over the phone.
Placed order to be picked up at a certain time, believe they made it 1/2 hr early and let it sit there. My pizza was warm, not hot.
Stuffed crust wasn't good.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Pizzas
Amazing!
Hearburn was epic
Atmosphere: 5
Food: 1
Service: 5
Great place. Great staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizzas
We have had multiple bad experiences with other pizza places around(bad flavor burnt pizzas, super long wait times)Decided to try dominos tonight! It did not disappoint!! Easy ordering on the app! Delivery driver was polite! The pizza came fast! Pizza was cooked perfectly and hot when it arrived!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizzas
What an unpleasant experience I had today at Medina's Domino's Pizza restaurant. What happend? Ordered online and got the $9.99 large any topping pizza. When I got the notice that my food was ready, they made the pizza wrong.
I told them about it and they made another pizza and when I tried it, it was disgusting. It was sloppy and not thoroughly cooked all the way through. I ended up taking a couple bites and spit it out into the pizza box. Just nasty tasting and disgusting. Felt like I got sick, flu-like! 🤢Got home and threw the pizza in the dumpster. Such a waste of my hard earned money and calories. Will not be ordering from Medina Domino's again. Need to have people with integrity working there.
0 Stars = No Stars for me.
Atmosphere: 1
Food: 1
Service: 1
Just paid two different times for 1 order, christin and matt both charged my account, I received texts both times that I was charged, and for a third time they tell me that it didn't go through on there end. Drove there in a blizzard to get the pizza, christin took the pizza after I argued I already paid twice I won't pay again she took the pizza set it back on the warmer and said "ok well I'll put it there to keep it warm" cause it didn't go through on there end... They (christin and matt) kept saying " what happens when you go to the gas station??? The do a hold ... No they don't... When I go to the gas station I pay once and never have an issue!!! They both were being pretty disrespectful whispering jokes into each other's ears for w.e. reason.. I paid $60+ and left with nothing... Drove back home in a snow storm. Customer service was a joke to both of them.
Atmosphere: 1
Food: 1
Service: 1
Tldr; I was charged multiple times and never given my food.
Long version: I never have had this happen out of all the times I've gone there. My friend walks in and the first thing the worker says is (talking to her coworkers) "Do either of you know how to cash out on this thing?" [Referring to POS] Should have been a first red flag. Anyways I usually pay online, this time it wouldn't go through I guess so by the time they got up there and realized it didn't go through we went to go pay in store on my card. Same card I've always used in store/online. Shows approved on card reader. They claim it didn't go through and run my card again. I got the alert the money was pulled and my balance was -$29.98 less. (Yes I know authorized holds exist) so put my card in again. Same thing. Shows approved and my card was charged another $29.98. They still claim it hasn't gone through and basically pull the pizza away stating if we're not gonna pay for it we aren't getting the food. We fight back and forth for a few minutes. As they start whispering in each other's ears and laughing at my friend. I'm fed up. Showed them my account showing the payment went through. The girl starts getting an attitude. we drive up in the snow storm to get pizza. Get charged twice for it. But don't get the pizza and get a disgusting attitude as if we're running some elaborate scheme. They say "well what happens when you go to a gas station" ... well Kristen, I'll tell you - you put your card in for $10 in gas. Retailer puts an authorized hold on the card. POS runs a script to finalize the sale based off the button the employee selects, shows approved on both ends. The customer then pumps the gas. The manager/gm runs the end of day processes to finalize the transactions, the hold is released and the money is taken from the account officially. You may not have been trained on the new system, maybe you pressed the wrong button. regardless my point is : how many times would i have to charge my card before the sale decides its going to approve on your end? I won't ever go there again. I get you don't care because it's not your money.
P.s. Getting loud, sassy, whispering and laughing at customers isn't a cute business move and ultimately destroys rapport and reputation the expense of the owner/investor who has to face the consequences of your actions.
Order was never cancelled, still shows its ready to be picked up. I just wanted my money back. (All I was trying to do was get food for my sister and i. To lose $60 for nothing sucks as I twiddle my thumbs waiting & praying I get it back. I feel stupid even writing this because I know no one cares. Unfortunately I do )
*update* - after jumping through hoops and asking GM multiple times to pursue this issue. 15 days later I was able to receive my money back directly from owner (it was never refunded back & still shows completed. So how this money disappeared we will probably never know) The owner atleast made the situation right in the end which I am really grateful for. I just pray no one else has to go thru that nightmare
Atmosphere: 2
Service: 1
Waited to long
Atmosphere: 2
Food: 3
Service: 3
Good customer service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This was the first time ordering from the Medina location and it will NOT be the last A++++++++++ service and delivery, pizza cooked perfectly. Great team. Big difference from my local place near me. Will definitely keep coming back ????????
Atmosphere: 5
Food: 5
Service: 5
Ben was very helpful and so kind!
Atmosphere: 5
Food: 5
Service: 5
Best pizza
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizzas
Food is always fresh, hot, and delicious. Cole was super friendly and went above and beyond l expectations! Appreciate all the staff and especially Cole.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lava Cake, Tater Tots, Pizzas, Pepperoni Pizza
Food is always fresh, hot, and delicious. Cole was super friendly and went above and beyond l expectations! Appreciate all the staff and especially Cole.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lava Cake, Tater Tots, Pizzas, Pepperoni Pizza
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