We stopped by on our way through it was about 4pm on a Monday and this location had no doughnuts. We were definitely unimpressed. Coffee was ok. I ordered a black double cupped and it was not double cupped. The staff need to understand black coffee fresh is very hot and should pay attention to the little details.
Food: 1
Service: 2
Rikki Lee Drake
Literally two cars in the drive through and still had to wait 40 minutes and I couldn't leave because the way their drive is shaped
Uma Rhonda
Well to begin with getting to Dunkin was a complete nightmare. There were cars everywhere super hard to navigate not to even mention the snow that was covering the roads. Despite this I managed to arrive safely where I was greeted by a nice young worker at the front. Sam, who took my order and had it out quickly had great service. The order came out correctly and the food itself was excellent. It came out hot. Very good. My stomach enjoyed it, and so did my taste buds! My donuts were extra glazed and definitely everything I hoped for. I will be coming back here. I just hope next time it’s more easy to access.
Atmosphere: 1
Food: 5
Service: 5
Michelle Sullivan
Attempted to charge double for a drink and a hasbrowns. When questioned they were rude. Always out of key ingredients for drink. Pay the extra dollar or 2 and go to starbucks.
Kat
Very rude in drive through, I went to other dunkins and when I order the minis with cream cheese , they were hard and cold, her response was there supposed to be like that or the cream cheese will evaporate. No there not and no it doesn't if you know how to make them correctly, well she made the order again burning them. Maybe you need more training girls because if it's too cold then you remake them and now there too hot. Maybe you should put the temperature somewhere on the middle, it's only common sense and I don't even work there. I am so sick of dealing with stupid and Rude. Im in a customer service job and by far the girl at the window today 08/20/25 at 12:40pm should be trained on how to speak to customers because without customers you wouldn't have a job lady !
Atmosphere: 1
Food: 3
Service: 1
Benjamin Buckingham
A normal Dunkin location, mid wait times.
Atmosphere: 5
Food: 5
Service: 4
Alek Plant
I don’t even know why I still come to this location anymore. All I get is flavored sewage water for an iced coffee and nothing I’ve tried has fixed the wildly disgustingly inconsistent drink I receive every single time. Keep in mind, I only ever order one coffee with 4 creams, 1 sugar, 2 brown sugar syrup, and 1 cookie dough syrup. That’s the only drink I ever order and it seems to me like they don’t even read the screen when they make their coffee here. No one in there seems to care about quality especially not the management. There is no quality control. My drink tastes a different kind of disgusting every time I get it.
Atmosphere: 3
Food: 1
Service: 3
Aidan O'Donnell
This Dunkin Donuts location in Medina is great. Austin who works the window is very kind, friendly, and always has a great attitude! Dunkin needs more employees like Austin!
I’m only putting this review in cause I know what it’s like to work at Dunkin and I cannot fathom how this mistake happened. Hashbrowns were not “cold” they were literally frozen. Like ice in them. Not like they had been sitting in the warmer- like they had been put in the oven for 5 seconds and given to me. Is the oven broken? Did you forget to put them in the oven? No idea. Coffee and bagel was great though! Kind boy at the window.
Food: 3
Service: 4
John R
Waited in the drive trough for 25 minutes.
Food: 4
Service: 1
Kevin Kruchan
Why does it take 15 minutes to take an order at the drive thru? This is the SLOWEST DUNKIN EVERY!
Service: 1
brad sherwood
Rudest staff every time lady taking my order cut me off each item I started to say or would finish the name of the item as I’m still saying it. When I got to the window the guy got mad I had Apple Pay and just looked at me till he felt like taking my payment. He said absolutely no words handed me my items stopped and looked at me like I was in the way. They forgot to give me an item and when I was pulling away I was yelled at like it was my fault.
Atmosphere: 1
Food: 1
Service: 1
Beck
Haven’t had many issues with them getting my order wrong, but the wait is absolutely ridiculous especially the drive-thru. More than once I’ve been stuck waiting for 20+ minutes in the drive-thru and waiting awhile up at the window for a mobile order. Definitely recommend the location on Wooster Pike!
My breakfast was Gas with a capital G.
Atmosphere: 5
Food: 5
Service: 5
We stopped by on our way through it was about 4pm on a Monday and this location had no doughnuts. We were definitely unimpressed. Coffee was ok. I ordered a black double cupped and it was not double cupped. The staff need to understand black coffee fresh is very hot and should pay attention to the little details.
Food: 1
Service: 2
Literally two cars in the drive through and still had to wait 40 minutes and I couldn't leave because the way their drive is shaped
Well to begin with getting to Dunkin was a complete nightmare. There were cars everywhere super hard to navigate not to even mention the snow that was covering the roads. Despite this I managed to arrive safely where I was greeted by a nice young worker at the front. Sam, who took my order and had it out quickly had great service. The order came out correctly and the food itself was excellent. It came out hot. Very good. My stomach enjoyed it, and so did my taste buds! My donuts were extra glazed and definitely everything I hoped for. I will be coming back here. I just hope next time it’s more easy to access.
Atmosphere: 1
Food: 5
Service: 5
Attempted to charge double for a drink and a hasbrowns. When questioned they were rude. Always out of key ingredients for drink. Pay the extra dollar or 2 and go to starbucks.
Very rude in drive through, I went to other dunkins and when I order the minis with cream cheese , they were hard and cold, her response was there supposed to be like that or the cream cheese will evaporate. No there not and no it doesn't if you know how to make them correctly, well she made the order again burning them. Maybe you need more training girls because if it's too cold then you remake them and now there too hot. Maybe you should put the temperature somewhere on the middle, it's only common sense and I don't even work there. I am so sick of dealing with stupid and Rude. Im in a customer service job and by far the girl at the window today 08/20/25 at 12:40pm should be trained on how to speak to customers because without customers you wouldn't have a job lady !
Atmosphere: 1
Food: 3
Service: 1
A normal Dunkin location, mid wait times.
Atmosphere: 5
Food: 5
Service: 4
I don’t even know why I still come to this location anymore. All I get is flavored sewage water for an iced coffee and nothing I’ve tried has fixed the wildly disgustingly inconsistent drink I receive every single time. Keep in mind, I only ever order one coffee with 4 creams, 1 sugar, 2 brown sugar syrup, and 1 cookie dough syrup. That’s the only drink I ever order and it seems to me like they don’t even read the screen when they make their coffee here. No one in there seems to care about quality especially not the management. There is no quality control. My drink tastes a different kind of disgusting every time I get it.
Atmosphere: 3
Food: 1
Service: 3
This Dunkin Donuts location in Medina is great. Austin who works the window is very kind, friendly, and always has a great attitude! Dunkin needs more employees like Austin!
Atmosphere: 5
Food: 5
Service: 5
What is this ? Horrible
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I’m only putting this review in cause I know what it’s like to work at Dunkin and I cannot fathom how this mistake happened. Hashbrowns were not “cold” they were literally frozen. Like ice in them. Not like they had been sitting in the warmer- like they had been put in the oven for 5 seconds and given to me. Is the oven broken? Did you forget to put them in the oven? No idea. Coffee and bagel was great though! Kind boy at the window.
Food: 3
Service: 4
Waited in the drive trough for 25 minutes.
Food: 4
Service: 1
Why does it take 15 minutes to take an order at the drive thru? This is the SLOWEST DUNKIN EVERY!
Service: 1
Rudest staff every time lady taking my order cut me off each item I started to say or would finish the name of the item as I’m still saying it. When I got to the window the guy got mad I had Apple Pay and just looked at me till he felt like taking my payment. He said absolutely no words handed me my items stopped and looked at me like I was in the way. They forgot to give me an item and when I was pulling away I was yelled at like it was my fault.
Atmosphere: 1
Food: 1
Service: 1
Haven’t had many issues with them getting my order wrong, but the wait is absolutely ridiculous especially the drive-thru. More than once I’ve been stuck waiting for 20+ minutes in the drive-thru and waiting awhile up at the window for a mobile order. Definitely recommend the location on Wooster Pike!
Atmosphere: 1
Food: 3
Service: 1
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