The service at this store has been consistently bad for a while now, and it doesn’t seem to be improving.
Orders are wrong way too often, even when they’re simple. It’s gotten to the point where we feel like we have to study the receipt and check every item before we leave, just to make sure we’re not missing something. That shouldn’t be necessary.
On top of that, the staff is often rude and clearly not paying attention. I’m not expecting over-the-top friendliness, but basic courtesy and competence should be the bare minimum. Instead, it feels like no one cares about getting things right or treating customers with respect.
To make things worse, wait times in the drive-through are usually 10 to 15 minutes for standard orders! That kind of delay makes no sense for a place that’s supposed to be fast food.
This location really needs help. I hope someone takes this seriously and steps in to fix what’s clearly a pattern, not a one-time mistake.
Kali & Josh Shockley
Ordered a meal for my son and myself, his was perfectly fine. I took 1 bite of my burger and the top patty was pink/red while the bottom burger was cooked all the way through like it should be. Called 5 times to try to talk to someone, had to use the menu prompt, no one answered at the store. Tried getting ahold of the GM through the prompt, met with the same thing no answer. Finally had to leave a message. Don't know if I'll actually get the issue resolved, we will see...
Food: 2
Emily Ray
Girl with all the acne at the first window is TERRIBLE at her job
Atmosphere: 1
Food: 1
Service: 1
Nicole Walmsley
This place used the McDonald’s app to steal $30 from me. The store itself is impossible to get thru to a management.
I ordered $30 on food for pick up thru the app. I sent my daughter to get it as I was heading out of state. The employee told my daughter she cannot charge the card or make the order unless the app owner was there in person, which I’ve never had to in the thousands or orders I have placed. So I attempted to call and cancel, no answer. Couldn’t cancel thru the app. I called the store numerous times leaving 3 voicemails. The next day the charges showed up on my card and it shows in my app they made the food in which they absolutely did not. Store refused to refund or give me the money.
Atmosphere: 1
Food: 1
Service: 1
Charlie
There was a guy assaulting the staff over a piece of bacon
Kid-friendliness: Heck naw
Atmosphere: 1
Food: 4
Service: 1
PAUL G
No free refiles
Atmosphere: 5
Food: 3
Service: 2
John Rivers
My experience 80% of the time it’s wrong - Half assed. Or not even what you ordered. .Talk to the manager they always correct the issue, really there shouldn’t be an issue it’s assembling sandwiches. Told it’s from under staffing it’s more like under trained - under staffing - don’t care - just slap something in a bag and that’s what ya get. After waiting 15 - 20 minutes. Has to be one of the worst McDonald’s in this area. I guarantee this and all these reviews mean nothing.
Atmosphere: 3
Food: 1
Service: 1
Sebastian Soulchin
When I ask for apple slices I expect apple slices, when I ask for apple pie I expect an apple pie, when I ask for extra packets of ketchup and honey I expect both of them with a couple extra in the bag not a bunch of just one or none at all i expect more to be done
Atmosphere: 1
Food: 1
Service: 1
Benjamin Buckingham
Fast food was not fast, long wait
Atmosphere: 2
Food: 2
Service: 4
Austin Rodrick
Perhaps the most impersonal McDonald's in the world. Also probably the only one that doesn't have a fountain, and they won't give refills on drinks. That might be ok if everything on the menu also didn't cost more than every other McDonald's in the area.
Service was toooooo fast,after I ordered of the Kiosk that's how I know the food was not FRESH TASTING. Fries were ok just not fresh. Rest room dirty but what I like about the place is the cleanliness when u walk in. Just a little more attention to detail & your golden.
Atmosphere: 4
Food: 1
Service: 3
James M
Not sure when fast food went to slow food, but it's getting out of hand that it takes nearly 15 minutes to get food. I can order ahead at normal sit down restaurants and get better food in the same time.
Atmosphere: 3
Food: 4
Service: 1
Kevin
This is the worst McDonald's I have ever been the fries were cold and gross they make have you drive around the building to wait when there is not a line for a Big Mac Filet of fish and Cold Nasty French Fries absolutely horrible
Atmosphere: 1
Food: 1
Service: 1
Josh Spurlock
It’s cool and the food good but man they’ll have you waiting for 30 min for 2 meals.
Atmosphere: 3
Food: 4
Service: 1
Lauren Fritz
I waited about 10 to 15 minutes in the drive thru for a damn frappe and they told me to wait and pull up.
The service at this store has been consistently bad for a while now, and it doesn’t seem to be improving. Orders are wrong way too often, even when they’re simple. It’s gotten to the point where we feel like we have to study the receipt and check every item before we leave, just to make sure we’re not missing something. That shouldn’t be necessary. On top of that, the staff is often rude and clearly not paying attention. I’m not expecting over-the-top friendliness, but basic courtesy and competence should be the bare minimum. Instead, it feels like no one cares about getting things right or treating customers with respect. To make things worse, wait times in the drive-through are usually 10 to 15 minutes for standard orders! That kind of delay makes no sense for a place that’s supposed to be fast food. This location really needs help. I hope someone takes this seriously and steps in to fix what’s clearly a pattern, not a one-time mistake.
Ordered a meal for my son and myself, his was perfectly fine. I took 1 bite of my burger and the top patty was pink/red while the bottom burger was cooked all the way through like it should be. Called 5 times to try to talk to someone, had to use the menu prompt, no one answered at the store. Tried getting ahold of the GM through the prompt, met with the same thing no answer. Finally had to leave a message. Don't know if I'll actually get the issue resolved, we will see...
Food: 2
Girl with all the acne at the first window is TERRIBLE at her job
Atmosphere: 1
Food: 1
Service: 1
This place used the McDonald’s app to steal $30 from me. The store itself is impossible to get thru to a management.
I ordered $30 on food for pick up thru the app. I sent my daughter to get it as I was heading out of state. The employee told my daughter she cannot charge the card or make the order unless the app owner was there in person, which I’ve never had to in the thousands or orders I have placed. So I attempted to call and cancel, no answer. Couldn’t cancel thru the app. I called the store numerous times leaving 3 voicemails. The next day the charges showed up on my card and it shows in my app they made the food in which they absolutely did not. Store refused to refund or give me the money.
Atmosphere: 1
Food: 1
Service: 1
There was a guy assaulting the staff over a piece of bacon
Kid-friendliness: Heck naw
Atmosphere: 1
Food: 4
Service: 1
No free refiles
Atmosphere: 5
Food: 3
Service: 2
My experience 80% of the time it’s wrong - Half assed. Or not even what you ordered. .Talk to the manager they always correct the issue, really there shouldn’t be an issue it’s assembling sandwiches. Told it’s from under staffing it’s more like under trained - under staffing - don’t care - just slap something in a bag and that’s what ya get. After waiting 15 - 20 minutes. Has to be one of the worst McDonald’s in this area. I guarantee this and all these reviews mean nothing.
Atmosphere: 3
Food: 1
Service: 1
When I ask for apple slices I expect apple slices, when I ask for apple pie I expect an apple pie, when I ask for extra packets of ketchup and honey I expect both of them with a couple extra in the bag not a bunch of just one or none at all i expect more to be done
Atmosphere: 1
Food: 1
Service: 1
Fast food was not fast, long wait
Atmosphere: 2
Food: 2
Service: 4
Perhaps the most impersonal McDonald's in the world. Also probably the only one that doesn't have a fountain, and they won't give refills on drinks. That might be ok if everything on the menu also didn't cost more than every other McDonald's in the area.
Restaurantji Recommends
Service was toooooo fast,after I ordered of the Kiosk that's how I know the food was not FRESH TASTING. Fries were ok just not fresh. Rest room dirty but what I like about the place is the cleanliness when u walk in. Just a little more attention to detail & your golden.
Atmosphere: 4
Food: 1
Service: 3
Not sure when fast food went to slow food, but it's getting out of hand that it takes nearly 15 minutes to get food. I can order ahead at normal sit down restaurants and get better food in the same time.
Atmosphere: 3
Food: 4
Service: 1
This is the worst McDonald's I have ever been the fries were cold and gross they make have you drive around the building to wait when there is not a line for a Big Mac Filet of fish and Cold Nasty French Fries absolutely horrible
Atmosphere: 1
Food: 1
Service: 1
It’s cool and the food good but man they’ll have you waiting for 30 min for 2 meals.
Atmosphere: 3
Food: 4
Service: 1
I waited about 10 to 15 minutes in the drive thru for a damn frappe and they told me to wait and pull up.
Atmosphere: 1
Food: 1
Service: 1
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