I really don't appreciate a sandwich has been slapped together - all tomatoes stacked on one side, mayo dripping out one side and none on the other. Sure it tasted like a Deluxe McCrispy, once I took it apart in the car and tried to reassemble it. I didn't have to wait long, though I would have been glad to wait a minute longer for a sandwich someone cared about making right.
Food: 3
Service: 4
AJ KELLEY
Asked for McCrispy nothing on it, frys, and carnal frappe
McCrispy had pickles
Fry’s where cold
And they forgot the frappe so had to go back and get it
Atmosphere: 1
Food: 1
Service: 1
Chryssie O
Beyond disgusted. With a milk allergy I ordered an entire meal, customed and received TWO ENTIRELY different wraps. One completely normal and the other just a tortilla with lettuce (no PROTEIN despite NO RANCH AND CHEESE requested ON BOTH).
Called to get it corrected with the order number available, was dismissed and told to return to the store with the food and receipt for a refund. Keep in mind th cashier NEVER gave a receipt andI do not live in the area.. I stopped here out of convenience and was gave a dumpster fire. To sum it up, I paid $12 for a meal that was INCORRECT and am being forced to deal with it! DISTASTEFUL
Atmosphere: 1
Food: 1
Service: 3
Lisa Marie
This place is horrible. There’s one person in the drive-through in the morning that can’t handle taking orders and taking money at the same time you sit there for almost 5 minutes. Why she’s on the earpiece taking orders. It’s the craziest thing I’ve ever seen higher people that are confident in doing the job. I will not go back to this McDonald’s. I pulled out of line and went to Dunkin’ Donuts for my coffee.
Service: 1
Mehmet Canlı
I just came here, I think there was a man around 50-55 years old, but I'm glad I don't know his name and I don't know his language. He's a great guy, number 10, best regards.
Andrew
If I could rate this McDonald’s zero stars, I absolutely would. The level of incompetence and laziness is unbelievable. I specifically requested that each meal be put in separate bags so I could quickly check the order. How hard is that? But no—they still shoved every single item into one jam-packed bag, like they were trying to cram 10 pounds of McDonald’s into a 5-pound sack.
This isn’t just annoying—it leads to the same outcome every time: you spend your money, get home, and find out half the order is missing. And then what? You have to waste more gas and time driving all the way back to fix their mistake, only to be met with attitude and excuses.
What’s even worse? They always pull customers forward “to improve drive-thru times.” If you’re going to make me sit there for 15 minutes, then at least use that time to make sure the order is right. It’s not rocket science. Look at the receipt. Match the food to the receipt. Put it in the bag. Repeat.
The owners clearly don’t care. Why would they? They’ve got dozens of other locations and customers keep showing up. As long as the money keeps flowing, customer service clearly isn’t a priority.
Fast food is already overpriced and mediocre, and on the rare occasion I choose to eat it, I expect at least the basic courtesy of receiving what I paid for—with a halfway decent presentation and without waiting in line for longer than it takes to cook a full meal at home.
Everything is automated now, and somehow they’re still slower than they were in the ’90s. Every single visit you get pulled forward to a parking spot and left to wait forever. That’s not improving drive-thru times. It’s just aggravating people.
McDonald’s—if you want a masterclass in efficiency and customer service, go watch Chick-fil-A for an hour. They’ve figured it out.
DO BETTER.
Atmosphere: 2
Food: 1
Service: 1
Kevin Chavis
Fries are always cold and not fresh. Everytime. And if u ask for fresh fries ... U get an attitude
Atmosphere: 3
Food: 1
Service: 3
Catherine Grimm
Met up with family. Kids really enjoyed the play area. We were there for about 3 hours. Service was great and patient with the littles running around. Also the area was kept very clean.
Atmosphere: 5
Food: 5
Service: 5
Eric James
Forgot half my order an apparently can't get it right the first time so 3 times to the counter, isn't good service
Pete Poolos
Waited 25 minutes for hasbrowns that were room temp when i got them and they put onions on my sausage egg and cheese sandwich… better off driving to either of the other 2 stores in medina. This one is terrible
It’s way overpriced for the area!! Burbank is so much cheaper
William J. Charnigo
Convenient location. Typical McDonald's
Atmosphere: 4
Food: 3
Service: 4
Chris Massey
Do not waste your time here. Took three trys just to get my food ordered. Finally someone took over and got it the first time. A large ranch snack wrap meal with two mcchickens. I get it new people need trained. Assuming the new person was taking the money as they couldn't count money either. Moving on, Get to the food window and of corse I'm met with a small drink. At this point I let it go because just want to go home. So after sitting at that window for 5 mins they make me drive around the building and wait. 10 mins go by and finally someone's coming. Oh wait it's not my order. But yet I'm the only sitting at the pull around. 3 mins later someone else comes out. They come with one snack wrap and a mcchicken that is spicy. So now I give them the receipt well be right back. 2 mins later someone new comes running with the same food and trys dropping it and running. Quickly I see it says Becky on the name like this isn't mine. Well what did you order can I see your slip. I just gave it to the last person who came out. But it's as listed above. I'll be right back. 3 more mins go by and a different person comes out and guess what still not the right amount of food but it was close. I said I'm just missing a wrap and a mcchicken. So finally after 30 mins and about 40 cars through the drive thru I finally get all my food only to be cold most likely because the fries and food were the same going back and forth. I just decided to cut my losses and said I'll never be back here again.
I really don't appreciate a sandwich has been slapped together - all tomatoes stacked on one side, mayo dripping out one side and none on the other. Sure it tasted like a Deluxe McCrispy, once I took it apart in the car and tried to reassemble it. I didn't have to wait long, though I would have been glad to wait a minute longer for a sandwich someone cared about making right.
Food: 3
Service: 4
Asked for McCrispy nothing on it, frys, and carnal frappe
McCrispy had pickles
Fry’s where cold
And they forgot the frappe so had to go back and get it
Atmosphere: 1
Food: 1
Service: 1
Beyond disgusted. With a milk allergy I ordered an entire meal, customed and received TWO ENTIRELY different wraps. One completely normal and the other just a tortilla with lettuce (no PROTEIN despite NO RANCH AND CHEESE requested ON BOTH).
Called to get it corrected with the order number available, was dismissed and told to return to the store with the food and receipt for a refund. Keep in mind th cashier NEVER gave a receipt andI do not live in the area.. I stopped here out of convenience and was gave a dumpster fire. To sum it up, I paid $12 for a meal that was INCORRECT and am being forced to deal with it! DISTASTEFUL
Atmosphere: 1
Food: 1
Service: 3
This place is horrible. There’s one person in the drive-through in the morning that can’t handle taking orders and taking money at the same time you sit there for almost 5 minutes. Why she’s on the earpiece taking orders. It’s the craziest thing I’ve ever seen higher people that are confident in doing the job. I will not go back to this McDonald’s. I pulled out of line and went to Dunkin’ Donuts for my coffee.
Service: 1
I just came here, I think there was a man around 50-55 years old, but I'm glad I don't know his name and I don't know his language. He's a great guy, number 10, best regards.
If I could rate this McDonald’s zero stars, I absolutely would. The level of incompetence and laziness is unbelievable. I specifically requested that each meal be put in separate bags so I could quickly check the order. How hard is that? But no—they still shoved every single item into one jam-packed bag, like they were trying to cram 10 pounds of McDonald’s into a 5-pound sack.
This isn’t just annoying—it leads to the same outcome every time: you spend your money, get home, and find out half the order is missing. And then what? You have to waste more gas and time driving all the way back to fix their mistake, only to be met with attitude and excuses.
What’s even worse? They always pull customers forward “to improve drive-thru times.” If you’re going to make me sit there for 15 minutes, then at least use that time to make sure the order is right. It’s not rocket science. Look at the receipt. Match the food to the receipt. Put it in the bag. Repeat.
The owners clearly don’t care. Why would they? They’ve got dozens of other locations and customers keep showing up. As long as the money keeps flowing, customer service clearly isn’t a priority.
Fast food is already overpriced and mediocre, and on the rare occasion I choose to eat it, I expect at least the basic courtesy of receiving what I paid for—with a halfway decent presentation and without waiting in line for longer than it takes to cook a full meal at home.
Everything is automated now, and somehow they’re still slower than they were in the ’90s. Every single visit you get pulled forward to a parking spot and left to wait forever. That’s not improving drive-thru times. It’s just aggravating people.
McDonald’s—if you want a masterclass in efficiency and customer service, go watch Chick-fil-A for an hour. They’ve figured it out.
DO BETTER.
Atmosphere: 2
Food: 1
Service: 1
Fries are always cold and not fresh. Everytime. And if u ask for fresh fries ... U get an attitude
Atmosphere: 3
Food: 1
Service: 3
Met up with family. Kids really enjoyed the play area. We were there for about 3 hours. Service was great and patient with the littles running around. Also the area was kept very clean.
Atmosphere: 5
Food: 5
Service: 5
Forgot half my order an apparently can't get it right the first time so 3 times to the counter, isn't good service
Waited 25 minutes for hasbrowns that were room temp when i got them and they put onions on my sausage egg and cheese sandwich… better off driving to either of the other 2 stores in medina. This one is terrible
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great experience
Atmosphere: 5
Food: 5
Service: 5
Food is always hot 🥵
Atmosphere: 4
Food: 5
Service: 4
It’s way overpriced for the area!! Burbank is so much cheaper
Convenient location. Typical McDonald's
Atmosphere: 4
Food: 3
Service: 4
Do not waste your time here. Took three trys just to get my food ordered. Finally someone took over and got it the first time. A large ranch snack wrap meal with two mcchickens. I get it new people need trained. Assuming the new person was taking the money as they couldn't count money either. Moving on, Get to the food window and of corse I'm met with a small drink. At this point I let it go because just want to go home. So after sitting at that window for 5 mins they make me drive around the building and wait. 10 mins go by and finally someone's coming. Oh wait it's not my order. But yet I'm the only sitting at the pull around. 3 mins later someone else comes out. They come with one snack wrap and a mcchicken that is spicy. So now I give them the receipt well be right back. 2 mins later someone new comes running with the same food and trys dropping it and running. Quickly I see it says Becky on the name like this isn't mine. Well what did you order can I see your slip. I just gave it to the last person who came out. But it's as listed above. I'll be right back. 3 more mins go by and a different person comes out and guess what still not the right amount of food but it was close. I said I'm just missing a wrap and a mcchicken. So finally after 30 mins and about 40 cars through the drive thru I finally get all my food only to be cold most likely because the fries and food were the same going back and forth. I just decided to cut my losses and said I'll never be back here again.
Atmosphere: 1
Food: 2
Service: 1
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