Wendy's

5985 Andrews Rd, Mentor-On-The-Lake
(440) 257-7994

Recent Reviews

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Christopher Croaker

The food was so disgusting that the seagulls in the parking lot didn't even want to eat it serving stale food... And clearly they don't drug test at this place. Because the lady at the drive through window was on a different planet......

Atmosphere: 1

Food: 1

Service: 1

Seja Salina

The kid at the first window was very rude and didnt specify which window to go to after we ordered. He finally opened the window and yelled “pull up!” to us and closed it in our face. Customer service goes a long way…

Atmosphere: 2

Food: 2

Service: 1

Ava Cudo

My family does not frequently order fast food, however we had a busy Saturday schedule and needed a quick meal. To say we are disappointed is an understatement. Our entire order was incorrect; there were easy modifications to our burgers due to dietary restrictions and this location did not accommodate that. I tried calling the restaurant 3 times and nobody ever answered the phone. There wasn’t any time to turn around and speak to someone face to face so we were forced to either forgo our lunch or eat what we had without liking it. I am severely disappointed this location could not give us or order correctly. These were simple things such as leave off the tomato on this burger, leave off the onion on the other, etc but everything was incorrect. We will not return, even when we have time restraints and need something fast.

Food: 1

Service: 1

Michelle

Was ther 9/16/2024 got 2 sausage English muffins gave them to the kids they bit into them and the bun was like a hocky puck

Valerie Genchi

If I could give this place a 0 I would ! Will NEVER go to this location again ! Ordered a taco salad. The staff was CLEARLY fighting as we heard heard it through the window. Had to go back because they didn't give me the chili for the salad. Got home and the salad was absolutely DISGUSTING! I didn't order brown lettuce but that's all I got AND mushy old tomatoes ! I hope I don't get sick...I'm waiting! And the sealed crackers were stale !

Food: 1

Service: 1

Craig Fisher

Food was nice and hot restaurant was very clean but they messed my wife's Burger up twice

Atmosphere: 4

Food: 5

Service: 3

Rob Kovatch

I stopped and and got my daughter and I each a chicken classic sandwich. Drove home 10 minutes away only to find out that both chicken sandwiches were raw. So I drive back there with the intention of just replacing both sandwiches till I get there and the kid behind the counter asked what was the problem and I told him that both sandwiches were raw.he looked at both and agreed that they were both raw. Tells his manager that was on duty at the time that there is a customer at the counter with 2 raw chicken sandwiches and her response was I’m to busy to deal with that right now he is going to have to wait. Needless to say I got my money back and will never return to this dump

Atmosphere: 1

Food: 1

Service: 1

M Tumarkin

Bought one of their biggie bags. Fries were a bit limp but the rest of the meal was good. Guy at the counter was very friendly and polite.

Atmosphere: 3

Food: 4

Service: 5

Timothy Loepp

Great location. Wonderful staff!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Taco Salad, Jr Bacon Cheeseburger, Spicy Chicken Sandwich, French Fries, 10 PC Chicken Nugget Combo

Naomi Lewis

The food tastes better than it has but the employees are still so rude

Atmosphere: 1

Food: 1

Service: 1

Abby Brennan

I watched the lady in the drive through this morning pour vanilla into into what was supposed to be a chocolate cinno. I told her she made a mistake and she insisted she poured chocolate. It was, in fact, vanilla. It said vanilla on the jug in her hand.

Otherwise the breakfast was great!

Sara Morse

While I do generally like the food I often have trouble with my orders. I usually get delivery, and within the past couple of months I have had times where my order was either partially or completely wrong. And I've had similar issues when going through the drive thru. I don't know if it's a general issue with staff or if there are a bunch of new hires, but I hope this stuff gets resolved soon.

Food: 5

Service: 3

Recommended dishes: Classic Chocolate Frosty, Wendy's Hot & Crispy Fries

Tim N

Nice, relaxed staff.

Atmosphere: 4

Food: 4

Service: 5

Jennifer Sigvaldsen

They forgot an entire meal on my order. The baked potatoe was so over cooked it wasn't edible. They charged me extra for things like cheese and it wasn't even on the potatoes. My burger was supposed to have toppings that I also paid extra for and those were missing as well. I'd give 0 stars if I could. This was the worst experience I have ever had with a wendys!

Food: 1

George Dutton

They will replace anything bad, you just have to tell them

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Taco Salad

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