KFC

253 N Springboro Pike, West Carrollton
(937) 807-6824

Recent Reviews

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Emma Hery

I’ve been to this location quite a few times, and I don’t think I’ve ever had an experience where they’ve gotten my order correct on the first try (and sometimes not even the second). Mostly missing items or forgotten customizations, and they never provide a receipt with your order, so you don’t have any proof.

There was also an incident where my sweet tea had bleach or some other cleaner in it. I took one sip, realized something was terribly wrong with it, and was throwing up the rest of the evening.

Personally, I wouldn’t recommend this location if you can avoid it.

Atmosphere: 2

Food: 2

Service: 2

Kenneth La Seur

Shorted me twenty dollars on my change,was me and my grandsons got a twelve piece meal,handed her a 100$total was 48$and change she left came back and handed me change supposedly 51$ l had My hands full stuck it in my pocket when I left l went straight down road to pay a friend for some Christmas l ordered, pulled out that change, and only had 31$ and know I didn't drop it, she shorted me twenty dollars,hope she needed it because I will never trust kfc employees anymore, and that is not good business,l know nothing will be done,but I am sharing with others who might want to eat there don't,thier crokes.

Atmosphere: 3

Food: 4

Sebastian

Ordered delivery via their website. Ordered a 6 piece bucket, only received 5 pieces and they were placed in a small container, didn’t even get a bucket. Biscuits were mashed together in a small box. Won’t be returning/ordering from this location again. Wouldn’t recommend.

Laura Shepherd

Ordered a 16 piece bucket and 3 of the thighs were no bigger than a poker chip. The breasts were dried out like they had been sitting all day. So between the dried out chicken, the tiny thighs and crappy wings, we got about 5 pieces worth eating for a whole family. This place is Joke !!

Food: 1

Melissa Magana

I ordered through DoorDash and this how my sweet tea arrived. I’m sitting a dim lighting so I didn’t realized at fist but I took a sip and tasted disgusting and I happened to turn on my flash to look and saw all this. This should not be allowed. It’s gross,

Food: 1

David Ford

Worst customer service. The worker's are very rude and one is a manager as well. I will never be back at that store. It's not worth my money and time.

Austin Jordan

The lady at the window said my pick up order was canceled after I was already charged to my card and drove there (the app told me my order was in progress as normal) and now I’m out $20, out dinner (everything else closed by the time I was done talking to support) and won’t have it back for 4 days. Customer support was super insincere and said they couldn’t resend the order through like the lady at the window said they did before in these instances (which why is this even a common thing?). So yeah, if I were you I’d spend my money somewhere where I’m actually guaranteed to acquire the food I paid for and if the company messes something up they’ll actually compensate you somehow.

Service: 1

isis martinez

Ordered a large mashed potatoes and ended up shorted by a bit. I’ve never been so cheated on mashed potatoes. Everything else was okay but not everyone’s meal was perfect.

Atmosphere: 2

Food: 3

Service: 3

Mary K

Got the Two Can Dine special. The food was good and quite affordable.

Food: 5

Service: 5

Recommended dishes: Fried Chicken

Josue Riquelme

Most stuff arrived but was missing some items from my order sadly

Loren Meyer

Rude employees

Corey Robinson

Decent food, service was a little slow but all around friendly staff.

Atmosphere: 4

Food: 5

Service: 4

Rafael Ortiz

I don’t understand this people. I was as clear with my order; and the lady still gave the wrong stuff. And then they wandered why they’re out there business…….

Service: 1

Stephanie Morris

My husband and I went through the drive thru on 6/27/24. We ordered a 12pc family meal, 2 extra large sides and a drink. Now mind you the meal and everything I just listed came to $50.00 bucks. So why my review is only a 1 and honestly I would have gave it a half a Star if I could, but when we got our food 12 mins later, because we were waiting on the biscuit's to get done which we didn't mind, because KFC biscuits are usually awesome. Well after waiting our 12 mins. I look in our order and they were short 4 biscuits and a Large side. Then ontop of that I took a bite of a biscuit and it was not even close to being done. It was still doughy through the whole thing. My husband said he would wait for more biscuits to be done, because they were closing in 30 mins. So a $50 dollar dinner was a waste. The Chicken was cold and I won't ever eat at that KFC ever again!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Cole Slaw

Dustee Pope

Brooke and Mya were working the drive thru. They were very fast and friendly. The best personalities that I have seen working there. They deserve to be recognized.

Atmosphere: 5

Food: 4

Service: 5

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