KFC
253 N Springboro Pike, West Carrollton
(937) 807-6824
Recent Reviews
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The food here was superior to that of other establishments, but the service could benefit from some improvements.
Atmosphere: 3
Food: 4
Service: 2
Ordered honey BBQ wings and they gave me naked wings came specifically for those wings will not go back
Atmosphere: 1
Food: 1
Service: 1
This new meal they have on Wednesday is worth it by far the best deal in food.
Atmosphere: 3
Food: 5
Service: 5
BBQ tenders were lack luster. Not dripping with sauce. Barely had any at all. Disappointing.
Atmosphere: 3
Food: 2
Service: 4
My experience at KFC yesterday was terrible. The employee spoke to us very rudely and was extremely disrespectful. Her attitude was unprofessional and made us feel unwelcome. I really hope the management takes this seriously and improves their customer service.
Service: 1
I wouldn’t recommend waste of money.. Food is disgusting & I threw up the spicy garlic wings they wasn’t even hot. My fries you can tell they just been sitting they wasn’t even fresh..
Worst experience Ever. First off we ordered the biggest family meal on the meal (16 pcs) we asked for everything to be fresh and we would wait. The chicken was not fresh whatsoever , out of 8 biscuits 3 were crumbled not whole. This morning I called as soon as the store open and spoke with a lady who claims to be an assistant manager who refused to help in any kind of way. So I asked her for her D.M or General Manager to resolve the issue. Her reply was “ I cant give out co-workers name”. Wow just disappointed in customer service from a worker who is supposed to be transparent and understanding. Here are some pictures I screenshotted of the 2 videos of her definition of “ everything fresh “. I will not be returning my service, and also will express my experience with friends/ family members of the community to go to a different location. Worst assistant manager ever to not give out her name. Just lets me know she does this with customer complains so she doesn’t get in trouble from her higher boss!!!
Clean, very polite and helpful staff.
Atmosphere: 5
Food: 5
Service: 5
Greasy and very salty
Atmosphere: 4
Food: 2
Service: 4
This location is the worst a bunch of grown women in their 40s and 50s who hate their jobs nasty attitudes if you dont like making chicken or customer service dont work there snobs 😝👎🏿
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Why the hell did they just try to charge $7 for 2 large ice waters? I will never go back to these clowns 🤡
Atmosphere: 1
Food: 1
Service: 1
I stopped at the drive-thru at 12:20 on a Friday to get a standard lunch and they don't have any french fries. I had to pull around and wait behind five other people on fries. This is a management problem not the workers, after someone brought my food out to me on the other side of the building , My sandwich is cold. The fries are extremely hot and greasy ,,,I don't have a straw, salt or ketchup, I recommend the place across the street.
Atmosphere: 1
Food: 1
Service: 1
I stopped in to pick up dinner on my way home. Ordered my food paid and left. As soon as I got home, I noticed they gave me the wrong food. I called them to see if I could somehow get my card refunded As I wasn’t able to go back out this evening and the manager told me that I ordered the wrong food and they didn’t do anything wrong. The worst part was, they were all so busy chitchatting with each other I could hear them over the drive-through microphone the entire time I was trying to order. Never once in my entire life have I ordered anything except for the number 16 but they stood firm that I had ordered incorrectly. Total lack of accountability on the management and employee team. There should have been no issue refunding my card over the phone. There may have been a lack of knowledge of how to do so, but it’s not impossible. Poorly trained management is the root of the problem. At the end of the day I just have to take the $10 loss and figure out something else for tonight but I won’t go back to this location ever again
Delicious! Hot chicken and fries!! Keep up the good work!
Walking by, I decided to give this fast food a try. When I walked in, the cashier was on the other side working the drive-thru. I was greeted and told they would be there soon. I understood they were busy and patiently waited while looking at the menu. While looking at the menu, I was looking at how clean chairs and tables were. I didn't see any food or crumbs anywhere. This was during lunch hours, so they must keep this place clean. A clean sit down speaks volume in the care for a healthy place to eat. I placed my order and waited for less than 10 minutes. My experience here was that of my food being correct and friendly exchange. I got the famous bowl and a chicken pot pie. It was as good as all the KFC I've eaten at. I will come back here. The employees had a happy atmosphere. I didn't see anyone unhappy.
Atmosphere: 5
Food: 5
Service: 5
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