I pulled into McDonald’s to redeem my points for a free breakfast sandwich - I usually go to the Aurora location and have had no issues but I was working in Parma today so I stopped here. I went and gave them the code and the lady was yelling at me through the drive thru microphone saying the code didn’t work. I said there’s a QR code if that would work. She said pull up. She then proceeded to scream at me about how there’s nothing she can do for me and that she can’t scan anything or the QR code and how I need a different code. I wasn’t sure how to get a different code so I asked her how and she said close out the app and open it again. I did that and got the same code. She proceeded to scream at me and said I’m not allowed to get a sandwich. I said maam I don’t appreciate the attitude I was just trying to get my breakfast and I said would there be a manager available and she screamed at me and said she’s the manager. I said well maam how can we fix this, I just want to use my points and I don’t appreciate you yelling at me. She then started getting louder and waving her hands around saying I can’t get a sandwich. I said I don’t appreciate the attitude or you yelling at me and she said “Okay” and slammed the window shut and wouldn’t open it or talk to me. I was very calm and nice and she was hooping and hollering at me! My husband was on the other line and couldn’t believe how she was talking to me. He was so mad he was about to go up there. She should be fired, forget McDonald’s, that’s no way to talk to a human being, EVER. Disgusting. So I’m not eating today I guess lol
Service: 1
Tara Oram
Absolutely the slowest McD’s I’ve been too. Doesn’t even matter what time of day. It’s such a shame. Food usually comes out pretty good.
Atmosphere: 3
Food: 4
Service: 1
Rosianna Cintero
The lady taking our order, Hannah, and the cashier, Gunner, were both very nice!! Food was good 😊
I placed a mobile order at this McDonald’s (Middleburg Heights, OH) intending to eat inside while passing time before an appointment. I rarely dine in at McDonald’s, and after this visit, I never will again.
From the moment I walked in, the place was filthy. The glass doors and windows were covered in smudges and drip marks, the floors were dirty, and there were spills left uncleaned by the drink station. The garbage cans were overflowing, and counters were sticky and messy.
The bathroom was just as bad—dirty and clearly neglected, with a cleaning cart stuffed into one of the two stalls and left abandoned. Luckily, I just went in there to wash my hands. It’s unacceptable for any restaurant, especially one with dine-in service.
The most shocking part? The manager was sitting in a booth on his laptop, seemingly ignoring the state of the restaurant. There was no one at the front counter to help customers who didn’t want to use the self-service kiosks. I had to wait far too long just to get napkins—no dispensers anywhere.
The only positive note: the kitchen area looked cleaner, and the crew seemed to be doing their best. They looked overwhelmed and understaffed.
Shame on the management for not stepping in to support the crew or take responsibility for the condition of the dining area. I will never return to this location.
Atmosphere: 1
Food: 3
Service: 2
Kali Arch
This is literally the WORST McDonald’s I’ve ever been to!!!!!! The staff is SUPER RUDE! I thought coming inside would give me a better experience because I know the drive thru can get hectic at times but they’re just as rude in your face as they are over the mic!!! I will never come to this location ever again. And they might be a little racist because they’re super rude to all the black customers but the Caucasian customers are greeted with smiles and conversation!
Atmosphere: 1
Food: 2
Service: 1
Gary Kujawa
Really good service chicken nuggets where on point and they even gave me an extra sauce. Fries where perfect and salted just right and of course the best fast food cokes anywhere.
Atmosphere: 5
Food: 5
Service: 5
Jennifer Waltman
Friendly staff, food was perfect, and overall it was a great experience.
Atmosphere: 5
Food: 5
Service: 5
Stephany Goodworth
Matt made my burger fresh and very nice team! Matt thank you!
Around 3:22 me and my sister went to buy food and I used one of the self pay machines and it didn't work correctly but it took my money and gave me no receipt I talked to Bob and he basically said I won't be getting my money back I hope they know I'm taking this to corporate I will be getting my money back I highly recommend not coming here again very very crappy employees 0/10
Atmosphere: 1
Service: 1
David Lee
got the order wrong, manager cusses at employees
Atmosphere: 2
Food: 3
Service: 3
Dave Anon
Quick service. The lady taking my order even helped change my order so it was cheaper. Food came out super hot.
Atmosphere: 5
Food: 5
Service: 5
Joyce Shields
Online ordered to this store around 10:15 pm and arrived around 10:25pm just to be told the store is closed (the app and Google say they don't close until 11 pm). We said that we had an online order that went through and they told us that if we didn't pick it up it would just be refunded to the card which I'm not believing.
Nothing but grease
Atmosphere: 2
Food: 1
Service: 1
Good people but under staffed.
I pulled into McDonald’s to redeem my points for a free breakfast sandwich - I usually go to the Aurora location and have had no issues but I was working in Parma today so I stopped here. I went and gave them the code and the lady was yelling at me through the drive thru microphone saying the code didn’t work. I said there’s a QR code if that would work. She said pull up. She then proceeded to scream at me about how there’s nothing she can do for me and that she can’t scan anything or the QR code and how I need a different code. I wasn’t sure how to get a different code so I asked her how and she said close out the app and open it again. I did that and got the same code. She proceeded to scream at me and said I’m not allowed to get a sandwich. I said maam I don’t appreciate the attitude I was just trying to get my breakfast and I said would there be a manager available and she screamed at me and said she’s the manager. I said well maam how can we fix this, I just want to use my points and I don’t appreciate you yelling at me. She then started getting louder and waving her hands around saying I can’t get a sandwich. I said I don’t appreciate the attitude or you yelling at me and she said “Okay” and slammed the window shut and wouldn’t open it or talk to me. I was very calm and nice and she was hooping and hollering at me! My husband was on the other line and couldn’t believe how she was talking to me. He was so mad he was about to go up there. She should be fired, forget McDonald’s, that’s no way to talk to a human being, EVER. Disgusting. So I’m not eating today I guess lol
Service: 1
Absolutely the slowest McD’s I’ve been too. Doesn’t even matter what time of day. It’s such a shame. Food usually comes out pretty good.
Atmosphere: 3
Food: 4
Service: 1
The lady taking our order, Hannah, and the cashier, Gunner, were both very nice!! Food was good 😊
Filthy Dining Room, Unhelpful Manager, Overwhelmed Crew
I placed a mobile order at this McDonald’s (Middleburg Heights, OH) intending to eat inside while passing time before an appointment. I rarely dine in at McDonald’s, and after this visit, I never will again.
From the moment I walked in, the place was filthy. The glass doors and windows were covered in smudges and drip marks, the floors were dirty, and there were spills left uncleaned by the drink station. The garbage cans were overflowing, and counters were sticky and messy.
The bathroom was just as bad—dirty and clearly neglected, with a cleaning cart stuffed into one of the two stalls and left abandoned. Luckily, I just went in there to wash my hands. It’s unacceptable for any restaurant, especially one with dine-in service.
The most shocking part? The manager was sitting in a booth on his laptop, seemingly ignoring the state of the restaurant. There was no one at the front counter to help customers who didn’t want to use the self-service kiosks. I had to wait far too long just to get napkins—no dispensers anywhere.
The only positive note: the kitchen area looked cleaner, and the crew seemed to be doing their best. They looked overwhelmed and understaffed.
Shame on the management for not stepping in to support the crew or take responsibility for the condition of the dining area. I will never return to this location.
Atmosphere: 1
Food: 3
Service: 2
This is literally the WORST McDonald’s I’ve ever been to!!!!!! The staff is SUPER RUDE! I thought coming inside would give me a better experience because I know the drive thru can get hectic at times but they’re just as rude in your face as they are over the mic!!! I will never come to this location ever again. And they might be a little racist because they’re super rude to all the black customers but the Caucasian customers are greeted with smiles and conversation!
Atmosphere: 1
Food: 2
Service: 1
Really good service chicken nuggets where on point and they even gave me an extra sauce. Fries where perfect and salted just right and of course the best fast food cokes anywhere.
Atmosphere: 5
Food: 5
Service: 5
Friendly staff, food was perfect, and overall it was a great experience.
Atmosphere: 5
Food: 5
Service: 5
Matt made my burger fresh and very nice team! Matt thank you!
Stephany
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great job
Atmosphere: 5
Food: 5
Service: 5
Around 3:22 me and my sister went to buy food and I used one of the self pay machines and it didn't work correctly but it took my money and gave me no receipt I talked to Bob and he basically said I won't be getting my money back I hope they know I'm taking this to corporate I will be getting my money back I highly recommend not coming here again very very crappy employees 0/10
Atmosphere: 1
Service: 1
got the order wrong, manager cusses at employees
Atmosphere: 2
Food: 3
Service: 3
Quick service. The lady taking my order even helped change my order so it was cheaper. Food came out super hot.
Atmosphere: 5
Food: 5
Service: 5
Online ordered to this store around 10:15 pm and arrived around 10:25pm just to be told the store is closed (the app and Google say they don't close until 11 pm). We said that we had an online order that went through and they told us that if we didn't pick it up it would just be refunded to the card which I'm not believing.
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