Slowest Panera I’ve ever been to. Just. Don’t. Go. I thought maybe it was a one time occurrence but here I am sitting in line again for 20 minutes to get a iced green tea. They never even apologize for the delay. No joke all the ice was Melted in the drink when I got it.
Service: 1
rebecca mckay
I got broccoli n cheddar soup. Good as usual.
Atmosphere: 4
Food: 4
Service: 4
Jeff Guche
Jess is awesome. Excellent customer service. Ben too
Atmosphere: 5
Food: 5
Service: 5
Sam Ludwig
I usually get the chicken noodle soup bowl. Today I got it and can’t even eat it. Has a foul smell and tastes horrible!! Very upsetting. I will not be going back to this location. I’m super disappointed..
Atmosphere: 4
Food: 1
Service: 4
Maclovia Carrillo
Something needs to be reevaluated about the process here. This store is UNBELIEVABLY slow. I’d love to come here more often, but you waste half of your lunch just sitting in the drive thru. I’ve tried giving this place 3 chances hoping I came on a bad day. Only consistent thing about this specific place is they’re reliably going to waste your time.
Atmosphere: 1
Food: 1
Service: 1
Erika Shoop
Simply the slowest Panera drive thru I have ever been to. Always a minimum of 15 minutes even when I’m only the second or third car in line.
Atmosphere: 4
Food: 4
Service: 2
Jeremy B
30 minutes in a drive thru is entirely unacceptable. And then to use the tired excuse of staffing issues to glibly explain away the delay. BS. DO NO COME HERE.
Food: 3
Service: 1
Lisa Gugliotta
Nor only do we dislike the cold atmosphere at this location but why is my salad so tiny? The consistently screw me out of salad...toppings are so tiny! Worst Panera!!!!
Food was decent, a little burnt but oh well, it's still better than most fast food places.
Atmosphere: 4
Food: 5
Service: 4
Kathy Corpuz
Drive through is wicked slow. Use the app to order ahead
Robert Charron
Consistently the area's absolutely slowest Panera in the region. Even when they are not busy. I don't get it.
Also, I could be wrong, but it really seems like they refuse work on more than one order at a time:
Like they'll take one car's order, than have the next car wait until they've cashed that car out, prepared their order, handed it to them, then sent them on their way, before even taking the next order.
Atmosphere: 1
Food: 4
Service: 1
Betty W
The Panera in Middleburg heights is the better one out of all the ones I visited. It's clean and the staff are super friendly.
Atmosphere: 5
Food: 5
Service: 5
Steve Tishko
Very good caprese chicken salad. Definitely will get it again.
Great staff
Atmosphere: 5
Food: 5
Service: 5
Amazing food…and great service
Atmosphere: 4
Food: 5
Service: 5
Slowest Panera I’ve ever been to. Just. Don’t. Go. I thought maybe it was a one time occurrence but here I am sitting in line again for 20 minutes to get a iced green tea. They never even apologize for the delay. No joke all the ice was Melted in the drink when I got it.
Service: 1
I got broccoli n cheddar soup. Good as usual.
Atmosphere: 4
Food: 4
Service: 4
Jess is awesome. Excellent customer service. Ben too
Atmosphere: 5
Food: 5
Service: 5
I usually get the chicken noodle soup bowl. Today I got it and can’t even eat it. Has a foul smell and tastes horrible!! Very upsetting. I will not be going back to this location. I’m super disappointed..
Atmosphere: 4
Food: 1
Service: 4
Something needs to be reevaluated about the process here. This store is UNBELIEVABLY slow. I’d love to come here more often, but you waste half of your lunch just sitting in the drive thru. I’ve tried giving this place 3 chances hoping I came on a bad day. Only consistent thing about this specific place is they’re reliably going to waste your time.
Atmosphere: 1
Food: 1
Service: 1
Simply the slowest Panera drive thru I have ever been to. Always a minimum of 15 minutes even when I’m only the second or third car in line.
Atmosphere: 4
Food: 4
Service: 2
30 minutes in a drive thru is entirely unacceptable. And then to use the tired excuse of staffing issues to glibly explain away the delay. BS. DO NO COME HERE.
Food: 3
Service: 1
Nor only do we dislike the cold atmosphere at this location but why is my salad so tiny? The consistently screw me out of salad...toppings are so tiny! Worst Panera!!!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Food was decent, a little burnt but oh well, it's still better than most fast food places.
Atmosphere: 4
Food: 5
Service: 4
Drive through is wicked slow. Use the app to order ahead
Consistently the area's absolutely slowest Panera in the region. Even when they are not busy. I don't get it.
Also, I could be wrong, but it really seems like they refuse work on more than one order at a time:
Like they'll take one car's order, than have the next car wait until they've cashed that car out, prepared their order, handed it to them, then sent them on their way, before even taking the next order.
Atmosphere: 1
Food: 4
Service: 1
The Panera in Middleburg heights is the better one out of all the ones I visited. It's clean and the staff are super friendly.
Atmosphere: 5
Food: 5
Service: 5
Very good caprese chicken salad. Definitely will get it again.
Atmosphere: 3
Food: 4
Service: 4
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