I just ordered a very simple Mediterranean veggie sandwich on ciabatta bread. They gave me ciabatta cheese steak Sandwith and then they AGAIN they gave me no ciabatta bread. Very annoying. On top of that they refused to give me my money back. They got annoyed. Very very bad experience.
Atmosphere: 1
Food: 1
Service: 1
Emily Harber
Stopped in at the Panera on Bagley on our drive home (a 40+min drive). Didn’t have time to eat there because I had my 4yo with me and wanted to get him home, fed and showered before bedtime (which is at 7:30pm and it was already close to 6pm). Although we went in to order (because we needed to use the restroom), I ordered all of our food to go. Once they called my name for our food, I checked the receipt to make sure all of the “customizations” were correct, moved stuff around in the bag to make sure we got 2 soups, 2 salads, 2 sandwiches 2 baguettes, a fruit cup and a bakery item. Everything looked like it was there. Once we got home and I was able to get everything OUT of the bag and noticed our salads looked VERY empty. I paid $9.99 for the new Mediterranean grains salad and another $13.49 for the same salad plus chicken. I customized BOTH salads to have extra cucumber, onions, grains as well as the hummus on the side (and yes I double checked the receipt). The salads were literally just lettuce… the chicken one did have chicken, but that’s it. We didn’t even get any thing on the side…including the salad dressing. What made me mad was the fact that when I called, I was hung up on. Once I called again and asked to speak to a manager, I got Tony. Tony told me the only way he could make it right was if I drove back out and showed them my receipt. I explained how it wasn’t possible for me to pack up my child, drive 40+minutes there and then 40+minutes back home just for them to “remake” the salads. My suggestion to Panera (especially since overall, Panera only has. 1.7 start rating…that’s AWFUL btw) would be to offer getting a mailing address and mail gift cards. You should be able to look up my order with my email/phone number that was used for points. None of that was even asked. I was just rudely interrupted (after already being hung up on when I wasn’t even being unpleasant) with “I’m sorry there isn’t anything we can do if you can’t come back and show me the receipt”. This 100% backs up the 1.7 star-rating and explains why most of your customers are dissatisfied with their service and/or food. Do better — if I could give you a zero-star-rating, you better believe I would — you deserve it!!
Atmosphere: 1
Food: 1
Service: 1
A.J. Chapin
Food was mostly great. PickTwos were about $15 each. The salads were excellent: Greens & Grains and Southwest chicken. Sandwiches were tasty but the Caprese was on small side especially since it had no meat. The Fiesta Chicken was delicious. The service was a tad slow considering it was dead & there was an army back there. Dining room was fairly clean. Don’t like they vacuum regularly about 1-2 hrs before closing w/ customers eating inside. Seen this a few times. Wish they’d turn on the fireplace since it’s been cold this October.
Parking: New location is small & parking lot is not as good as old one.
Atmosphere: 4
Food: 5
Service: 4
Jackie Lemmo
Girl taking the order is so soft spoken you can barely hear you her in drive thru. When I finally got to getting food she tried to give me the food for the car behind me. I questioned because the bag was heavier than my Mac and cheese bowl. Manager rudely came up with the craziest and scariest look asking what the issue was. More than likely will never go back.
Atmosphere: 1
Food: 3
Service: 1
Matthew Francis
It's a Panera.
Atmosphere: 4
Food: 4
Service: 3
Mandi
Waited 12 minutes at the drive thru window. Received my sandwich on the wrong type of bread and the cookie I received was hard as a rock/stale.
Atmosphere: 3
Food: 2
Service: 2
Roman Nay
Waiting in drive thru line for 25 min after placing our order.. pay for the order, and then they just begin to make the order. Family of 5 kids waiting.. dont go through drive thru if you're trying to be in and out!
Atmosphere: 5
Food: 5
Service: 1
Cindy Torkowski
All employees are polite and friendly any time I go into any Panera.
Paid almost $3 for a lame coffee that I had to pour myself. What is the point
Atmosphere: 4
Food: 2
Service: 2
Michael Smith
I keep giving this location chance after chance but I'm done. Every time it's an extremely long wait, they forget stuff in my order and the food is never up the standard
Atmosphere: 1
Food: 1
Service: 1
steven
Waited fifteen minutes in the drive for cold food. They refused to remake my food and also did not refund my money. The car behind me where served right away. The worst
Atmosphere: 1
Food: 1
Service: 1
Damra Hasan
Bad customer service bad employees take long long time and the food taste definitely bad not like other Panera locations ??
Jerry Owens
This location is new but the same unit manager is back and she has picked up where she left off .....This unit is fantastic and as long as she is running things I will continue to patronize this establishment.
I just ordered a very simple Mediterranean veggie sandwich on ciabatta bread. They gave me ciabatta cheese steak Sandwith and then they AGAIN they gave me no ciabatta bread. Very annoying. On top of that they refused to give me my money back. They got annoyed. Very very bad experience.
Atmosphere: 1
Food: 1
Service: 1
Stopped in at the Panera on Bagley on our drive home (a 40+min drive). Didn’t have time to eat there because I had my 4yo with me and wanted to get him home, fed and showered before bedtime (which is at 7:30pm and it was already close to 6pm).
Although we went in to order (because we needed to use the restroom), I ordered all of our food to go. Once they called my name for our food, I checked the receipt to make sure all of the “customizations” were correct, moved stuff around in the bag to make sure we got 2 soups, 2 salads, 2 sandwiches 2 baguettes, a fruit cup and a bakery item. Everything looked like it was there.
Once we got home and I was able to get everything OUT of the bag and noticed our salads looked VERY empty. I paid $9.99 for the new Mediterranean grains salad and another $13.49 for the same salad plus chicken. I customized BOTH salads to have extra cucumber, onions, grains as well as the hummus on the side (and yes I double checked the receipt). The salads were literally just lettuce… the chicken one did have chicken, but that’s it. We didn’t even get any thing on the side…including the salad dressing.
What made me mad was the fact that when I called, I was hung up on. Once I called again and asked to speak to a manager, I got Tony. Tony told me the only way he could make it right was if I drove back out and showed them my receipt. I explained how it wasn’t possible for me to pack up my child, drive 40+minutes there and then 40+minutes back home just for them to “remake” the salads.
My suggestion to Panera (especially since overall, Panera only has. 1.7 start rating…that’s AWFUL btw) would be to offer getting a mailing address and mail gift cards. You should be able to look up my order with my email/phone number that was used for points. None of that was even asked. I was just rudely interrupted (after already being hung up on when I wasn’t even being unpleasant) with “I’m sorry there isn’t anything we can do if you can’t come back and show me the receipt”.
This 100% backs up the 1.7 star-rating and explains why most of your customers are dissatisfied with their service and/or food.
Do better — if I could give you a zero-star-rating, you better believe I would — you deserve it!!
Atmosphere: 1
Food: 1
Service: 1
Food was mostly great. PickTwos were about $15 each. The salads were excellent: Greens & Grains and Southwest chicken. Sandwiches were tasty but the Caprese was on small side especially since it had no meat. The Fiesta Chicken was delicious.
The service was a tad slow considering it was dead & there was an army back there.
Dining room was fairly clean. Don’t like they vacuum regularly about 1-2 hrs before closing w/ customers eating inside. Seen this a few times. Wish they’d turn on the fireplace since it’s been cold this October.
Parking: New location is small & parking lot is not as good as old one.
Atmosphere: 4
Food: 5
Service: 4
Girl taking the order is so soft spoken you can barely hear you her in drive thru. When I finally got to getting food she tried to give me the food for the car behind me. I questioned because the bag was heavier than my Mac and cheese bowl. Manager rudely came up with the craziest and scariest look asking what the issue was. More than likely will never go back.
Atmosphere: 1
Food: 3
Service: 1
It's a Panera.
Atmosphere: 4
Food: 4
Service: 3
Waited 12 minutes at the drive thru window. Received my sandwich on the wrong type of bread and the cookie I received was hard as a rock/stale.
Atmosphere: 3
Food: 2
Service: 2
Waiting in drive thru line for 25 min after placing our order.. pay for the order, and then they just begin to make the order. Family of 5 kids waiting.. dont go through drive thru if you're trying to be in and out!
Atmosphere: 5
Food: 5
Service: 1
All employees are polite and friendly any time I go into any Panera.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich Feast
Too slow
Atmosphere: 3
Food: 3
Service: 1
Quick and tasty. Great location.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Paid almost $3 for a lame coffee that I had to pour myself. What is the point
Atmosphere: 4
Food: 2
Service: 2
I keep giving this location chance after chance but I'm done. Every time it's an extremely long wait, they forget stuff in my order and the food is never up the standard
Atmosphere: 1
Food: 1
Service: 1
Waited fifteen minutes in the drive for cold food. They refused to remake my food and also did not refund my money. The car behind me where served right away. The worst
Atmosphere: 1
Food: 1
Service: 1
Bad customer service bad employees take long long time and the food taste definitely bad not like other Panera locations ??
This location is new but the same unit manager is back and she has picked up where she left off .....This unit is fantastic and as long as she is running things I will continue to patronize this establishment.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blueberry Muffin, Brownie
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