They messed up a fry. I called and they said I had a credit. But I can only get the credit if I come in and order. Can’t order over the phone and receive the credit. Bad customer service. This is a way for them not to give you what you are owed. Read the reviews. I suggest whoever owns this location does a better job of making the customer happy.
Food: 4
Service: 1
JohnDoe
Super excited about this store opening. Until I realized they charge a few dollars more on there meals compared to other locations. Also their fries are not the same. Please change them to the original fries. And my wings were fairly rubbery and chewy. I rather drive to Madisonville and get better quality and it’s cheaper.
Marcus Arnett
Had an issue with my order and spoke to the manager Tristen he processed to be a smart ass and say there’s nothing I can do “ but it smelled good tho” not happy with wingstop
Service: 1
Kate E. Burton
We’ve ordered delivery twice and done carry out twice. Delivery always arrived on time, and the food was hot. But the wings were so dry.
Carry out is easily the worst thing you can try to do at this location. In both instances, we’ve waited 15-20 minutes after the guaranteed ready time. No apologies. Just “yeah, we’ve got a lot of orders.” Again, dry wings. Sauce just kinda thrown on. I don’t think we’ll be back.
Atmosphere: 1
Food: 2
Service: 2
scuba
Great service
Atmosphere: 5
Food: 5
Service: 5
MacKenze Schreiber
Ordered delivery through Wingstop App. 10/10 would recommend. I got the game day bundle ( wings, fries, corn, and added veggies). Although being disappointed I ordered bone-in ( totally my fault) the quality of everything we got was fantastic! Everything was still hot, the fries crispy, the chicken juicy and flavorful. The veggies were fresh and crunchy, so good I didn’t share the large side 😅. Will definitely be back to try the bones wings I wanted 😂. I would post pictures if we hadn’t devoured it so quick.
Atmosphere: 5
Food: 5
Service: 5
Stephanie Poor
I doordashed the chicken strip meal, and it was so easy ordering online. I wanted to call to let them know I didn’t want Cajun seasoning on my corn, and they were so nice to accommodate my needs. Their very helpful an service was so amazing!! Highly recommended😊
Atmosphere: 5
Food: 5
Service: 5
Victoria Rose
Literal broken bones sticking out of my 5 piece wins. First and last time here.
Atmosphere: 4
Food: 1
Service: 4
Hailey Shepherd
First experience and our wings were very very over cooked not impressed at all
I was so excited that a Wingstop was finally opening here in Milford. I've actually had it 4 times these past two weeks. Food has been hot and tasty every single time. Employees are welcoming. The place is kept clean. Didn't have any long waits. No complaints.
Atmosphere: 5
Food: 5
Service: 5
Rebecca Appel
I have been to many locations in the city. Best experience I have ever had at any Wing Stop. I was a walk in and ordered my food to go. Damon took my order and the crew quickly prepped the food. I got everything super fast. I was also impressed that the staff was making good use of their time while filling orders. They were actually cleaning! That's huge, most restaurants are super dirty. Great job, keep it up. I'll be back.
Atmosphere: 5
Food: 5
Service: 5
Kaelan Yeater
Do not order delivery. The address they have sent to doordash for store location is incorrect, and they will never pick up your food or it will be an hour+ late. I call to cancel and get a refund since it's been over an hour, and they refuse to do it? Poor customer service for a brand new location. I've never had a good experience from wingstop in my life - I was hoping a brand new location could bring me back...
Atmosphere: 1
Food: 1
Service: 1
Allie Smith
My first WingStop experience and was very pleased! I downloaded the app and placed a mobile order for pick up. I arrived at the time my food was predicted to be ready and the store was very busy, but my food was ready, hot and delicious! Can't wait to try more options here!
Atmosphere: 5
Food: 5
Service: 5
Natalie C
We love Wingstop in Mason, and was so excited for Milford to get a location. But our first experience - the fries were ice cold. The tenders not nearly as flavorful. They gave us hot sauce when we asked for two mild. And the ranch doesn’t even taste the same. And Wingstop ranch is the best!! Disappointing to write this I know. But we will be going back to Mason. Until they iron out the kinks…
They messed up a fry. I called and they said I had a credit. But I can only get the credit if I come in and order. Can’t order over the phone and receive the credit. Bad customer service. This is a way for them not to give you what you are owed. Read the reviews. I suggest whoever owns this location does a better job of making the customer happy.
Food: 4
Service: 1
Super excited about this store opening. Until I realized they charge a few dollars more on there meals compared to other locations. Also their fries are not the same. Please change them to the original fries. And my wings were fairly rubbery and chewy. I rather drive to Madisonville and get better quality and it’s cheaper.
Had an issue with my order and spoke to the manager Tristen he processed to be a smart ass and say there’s nothing I can do “ but it smelled good tho” not happy with wingstop
Service: 1
We’ve ordered delivery twice and done carry out twice. Delivery always arrived on time, and the food was hot. But the wings were so dry.
Carry out is easily the worst thing you can try to do at this location. In both instances, we’ve waited 15-20 minutes after the guaranteed ready time. No apologies. Just “yeah, we’ve got a lot of orders.” Again, dry wings. Sauce just kinda thrown on. I don’t think we’ll be back.
Atmosphere: 1
Food: 2
Service: 2
Great service
Atmosphere: 5
Food: 5
Service: 5
Ordered delivery through Wingstop App. 10/10 would recommend. I got the game day bundle ( wings, fries, corn, and added veggies). Although being disappointed I ordered bone-in ( totally my fault) the quality of everything we got was fantastic! Everything was still hot, the fries crispy, the chicken juicy and flavorful. The veggies were fresh and crunchy, so good I didn’t share the large side 😅. Will definitely be back to try the bones wings I wanted 😂. I would post pictures if we hadn’t devoured it so quick.
Atmosphere: 5
Food: 5
Service: 5
I doordashed the chicken strip meal, and it was so easy ordering online. I wanted to call to let them know I didn’t want Cajun seasoning on my corn, and they were so nice to accommodate my needs. Their very helpful an service was so amazing!! Highly recommended😊
Atmosphere: 5
Food: 5
Service: 5
Literal broken bones sticking out of my 5 piece wins. First and last time here.
Atmosphere: 4
Food: 1
Service: 4
First experience and our wings were very very over cooked not impressed at all
Atmosphere: 4
Food: 2
Service: 4
Customer service was awesome 👌
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I was so excited that a Wingstop was finally opening here in Milford. I've actually had it 4 times these past two weeks. Food has been hot and tasty every single time. Employees are welcoming. The place is kept clean. Didn't have any long waits. No complaints.
Atmosphere: 5
Food: 5
Service: 5
I have been to many locations in the city. Best experience I have ever had at any Wing Stop.
I was a walk in and ordered my food to go.
Damon took my order and the crew quickly prepped the food. I got everything super fast. I was also impressed that the staff was making good use of their time while filling orders. They were actually cleaning! That's huge, most restaurants are super dirty. Great job, keep it up. I'll be back.
Atmosphere: 5
Food: 5
Service: 5
Do not order delivery. The address they have sent to doordash for store location is incorrect, and they will never pick up your food or it will be an hour+ late. I call to cancel and get a refund since it's been over an hour, and they refuse to do it? Poor customer service for a brand new location. I've never had a good experience from wingstop in my life - I was hoping a brand new location could bring me back...
Atmosphere: 1
Food: 1
Service: 1
My first WingStop experience and was very pleased! I downloaded the app and placed a mobile order for pick up. I arrived at the time my food was predicted to be ready and the store was very busy, but my food was ready, hot and delicious! Can't wait to try more options here!
Atmosphere: 5
Food: 5
Service: 5
We love Wingstop in Mason, and was so excited for Milford to get a location. But our first experience - the fries were ice cold. The tenders not nearly as flavorful. They gave us hot sauce when we asked for two mild. And the ranch doesn’t even taste the same. And Wingstop ranch is the best!! Disappointing to write this I know. But we will be going back to Mason. Until they iron out the kinks…
Atmosphere: 5
Food: 2
Service: 4
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