Dunkin'
1270 Hamilton Lebanon Rd E, Monroe
(513) 246-2030
Recent Reviews
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I ordered a sandwich and a latte. They gave me a sausage one instead of bacon. I paid $11 dollars for the meal. I hate sausage, and the sausage meal combo was $6, so they basically took $5 and i couldn't eat my food. Thanks guys. $11 is not cheap
Food: 3
Service: 2
They used to be fast and officiant but lately because of short staffed(bc one of the workers/managers was complaining about it) they run slow. I pre ordered a drink and wrap 10mins before I got to the building the wrap was still not ready after standing there another 10min causing me to be late for work. No one emailed me back about the situation I left without my food and still need refunded.
I've been collecting the Dunkin points for awhile, and wanted to use them this time, but the person who waited on me didn't know how to accept them. I guess it's not as easy to use them at Dunkin Donuts as Chick-fil-A is. :-/
Atmosphere: 4
Food: 4
Service: 4
Great consistent service and quality
Atmosphere: 5
Food: 5
Service: 5
Very nice employees
Atmosphere: 4
Food: 3
Service: 4
I’m baffled why a coffee shop will not allow special instructions on how I would like my coffee made when you order on the Door Dash app.
Atmosphere: 3
Food: 4
Service: 2
Employees are nice. Drinks are great. Donuts are good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Dozen Donuts
BEWARE OF THIS COMPANY - ZERO STARS for God awful customer service! A glitch in the app caused me to pay more than I should have. No problem - I thought, they could just throw in a couple donuts to make it fair. NOPE! They refused to make it right. I highly recommend customers STEAR CLEAR because their app can glitch on you and they WILL NOT MAKE IT RIGHT
Atmosphere: 1
Food: 1
Service: 1
Went here on a Saturday at 5:30pm and they are open until 7. They had no food service according to the super friendly (sarcasm) teenage boy working, as well as no espresso items because the machine was being “cleaned”. I asked if they normally cleaned their machines during open hours and he just mumbled. I ordered a coffee instead since I couldn’t get the two things I came for. When I came to the window he kept looking at me smirking and didn’t say a word to me as I paid and he handed me my drink. Don’t come to this location if you want anything on the menu and if you don’t want to be treated like an annoyance to Trevor or whoever the happy teen is working. 12-21-24
Service: 1
I enjoy Dunkin’s mocha latte. This location cannot seem to ever make it correctly. I have been to multiple other locations, I put the exact same order in on the app. I rarely have a problem, except at this location. I have been a handful of times with hopes that it will be done correctly. I’ve given up. Dunkin is great. This location is terrible!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Walked in at 915 waited 5 minutes to place an order. I was never acknowledged and only 1 other customer. I walked out. Employees were talking amongst each other. Didn’t seem to worried about taking my order so I left
Service: 1
Bought 3 dozen mixed for the guys at work. Donuts were not warm at all, and had already started to get hard. What an embarrassment!
Atmosphere: 1
Food: 1
Service: 1
Takes forever unless you go thru the congested drive thru. Usually mix up my order or make it incorrect
Atmosphere: 1
Food: 2
Service: 1
They didn't have what I wanted ?
Atmosphere: 1
Food: 1
Service: 1
Yall should consider putting a adult on staff for Saturday. Got 10 kids standing around talking and laughing
Atmosphere: 1
Food: 2
Service: 1
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