This is the worst chipotle I have ever been to. They are always out of everything today. They were out of chicken steak and black beans. The guacamole look horrible. Whoever is the manager of this place needs to be fired. Chipotle corporate you need to investigate this place. This is absolutely ridiculous.
Update on the situation went back in today, July 31. That place seemed cleaner had all items on the menu. Much better visit this time.
Atmosphere: 3
Food: 1
Service: 3
Paul dozmati.
I fell in love with Chipotle years ago on vacation in FLand then we got the restaurant in our town and I’m still waiting for the same experience and never comes close.
Atmosphere: 1
Food: 2
Corbin
Just want to say that I love chipotle. This is for sure the worst location I’ve ever been to and I am so sad this is what represents my hometown.
Any other chipotle is better than this one. To give the benefit of the doubt to the failing store manager, maybe the building is cursed. If it isn’t cursed. Bro needs fired asap.
It’s never clean on the inside, you’d rather eat your food in the parking lot than sit in the dining space.
The rice is ALWAYS undercooked. The meat portions WIMPY. You pay too much money for food, and you can normally see the bottom of your bowl.
Compared to ANY OTHER LOCATION this location skimps on the meat. Even when you ask for double meat, you still have less than you’re actually wanting.
Atmosphere: 1
Food: 2
Service: 1
David Dixon
Worst Chipotle ive ever been too
Atmosphere: 2
Food: 1
Service: 1
Kiersten Holcomb
Wyatt and his crew take wonderful care of me everytime! He's been an incredible leader and always steps in to help where they need him. Considering I work in the food industry I appreciate people alike him!
Update : Still greatly love my experience everytime, although other reviews seem to not agree. A little patience goes a long way with them. Communication is hard when you don't speak up and that's all it takes for them to take care of you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips
Brandon Beach
It is without fail that everytime I place an online order, it is at least 20 minutes late.
Atmosphere: 1
Food: 3
Service: 1
Tayler Dinsmore
Food was delicious but the lady that was doing my bowl was completely rude tried to give me half scoops of everything I paid extra for double chicken and she put the exact same amount of chicken on my daughters food that wasn’t a double if she is there I will not be in there she gave today a horrible experience I work in the food industry and would never be rude to customers because they ask for double of something because she was completely ripping me off.
TJ Warren
This is consistently the worst chipotle I have ever been to. The food frequently does not taste fresh. The guac and salsa often look old. They are regularly out of item. I went today and they were out of almost all proteins and guac. The staff is slow and very disorganized.
Atmosphere: 1
Food: 1
Service: 1
Deron Jackson
This place has gone so downhill over the past couple years. Portions are hit and miss. I've gotten poorly cooked rice that was crunchy on more than one occasion. The meats do not appear to be freshly cooked which is Chipotle's hallmark. I have always loved Chipotle, but I avoid this one anymore.
My husband and I stopped in on a Saturday at 6pm after driving home from out of state. Servers (all 4 on the food line and the cashier) were not friendly. We ordered 2 bowls w/ chicken. Got less than spoonful of rice in each bowl because, as per usual, they were almost out. The rice was undercooked, and the serving of each of the toppings was stingy, including our bags of chips that were only 1/4 full (I can typically get 2 meals from 1 bowl and 1 bag of chips). As we were walking out, I noticed trash on the floor in the dining area. The food serving area was unkempt w/ dropped cheese/salsa/toppings everywhere. The chip bags had dried rice stuck to the bottom of them (which we found after we left). My guacamole was a brown/ green mix w/ 3 large brown chunks hidden w/in. We do not typically eat out but enjoy Chipotle as a go-to for takeout. This location has gone downhill tremendously in the last year, which is sad because options in Mt. Vernon are limited. I'm not sure we will be back....
Atmosphere: 1
Food: 1
Service: 1
Jordan
We went there yesterday very stingy on rice and chicken and lettuce and sour cream refused to reopen the bowl because they closed it very unprofessional towards customers and would not give receipt you would be better off going to Taco Bell for the price I’d rate a zero if possible refused to make it right
Food: 1
Service: 1
Brianna Harris
i paid $23 for my food to be cold when i got it and when i let it be known i feel the workers were extremely unkind to me as if i was aiming to be problematic?? one caucasian guy told me “there’s nothing we can do about it” and proceeded to speak negatively about me to his coworkers. i heard him. so rude. and i truly didn’t appreciate this experience. i was kind and thankful to everyone then when i had an issue they treated me weird. i do not like this location. 0/10
Atmosphere: 1
Food: 1
Service: 1
Elena Parks
Horrible service and food quality. We have had multiple bad experiences ordering from this location. My husband and I ordered takeout for a quick dinner the other day. It was awful. The staff left out several ingredients from my bowl and the portion sizes were laughable. I paid extra for more chicken knowing I wouldn't get much and barely got a single serving. The chicken and fajita veggies were "chopped" horribly into big weird chunks. The rice was cold and lumpy. I didn't even get the chips or guacamole that I ordered. Staff members are clearly incompetent and lack accountability. Several big changes need to be made.
Atmosphere: 1
Food: 1
Service: 1
Robert Butler
This restaurant is horrible any more ...if you do an online order show up an hour after the time they give you and your order will still not be done and probaly wrong .....avoid at all costs
Love me some chipotle
Atmosphere: 5
Food: 5
Service: 5
This is the worst chipotle I have ever been to. They are always out of everything today. They were out of chicken steak and black beans. The guacamole look horrible. Whoever is the manager of this place needs to be fired. Chipotle corporate you need to investigate this place. This is absolutely ridiculous.
Update on the situation went back in today, July 31. That place seemed cleaner had all items on the menu. Much better visit this time.
Atmosphere: 3
Food: 1
Service: 3
I fell in love with Chipotle years ago on vacation in FLand then we got the restaurant in our town and I’m still waiting for the same experience and never comes close.
Atmosphere: 1
Food: 2
Just want to say that I love chipotle. This is for sure the worst location I’ve ever been to and I am so sad this is what represents my hometown.
Any other chipotle is better than this one. To give the benefit of the doubt to the failing store manager, maybe the building is cursed. If it isn’t cursed. Bro needs fired asap.
It’s never clean on the inside, you’d rather eat your food in the parking lot than sit in the dining space.
The rice is ALWAYS undercooked. The meat portions WIMPY. You pay too much money for food, and you can normally see the bottom of your bowl.
Compared to ANY OTHER LOCATION this location skimps on the meat. Even when you ask for double meat, you still have less than you’re actually wanting.
Atmosphere: 1
Food: 2
Service: 1
Worst Chipotle ive ever been too
Atmosphere: 2
Food: 1
Service: 1
Wyatt and his crew take wonderful care of me everytime! He's been an incredible leader and always steps in to help where they need him. Considering I work in the food industry I appreciate people alike him!
Update : Still greatly love my experience everytime, although other reviews seem to not agree. A little patience goes a long way with them. Communication is hard when you don't speak up and that's all it takes for them to take care of you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips
It is without fail that everytime I place an online order, it is at least 20 minutes late.
Atmosphere: 1
Food: 3
Service: 1
Food was delicious but the lady that was doing my bowl was completely rude tried to give me half scoops of everything I paid extra for double chicken and she put the exact same amount of chicken on my daughters food that wasn’t a double if she is there I will not be in there she gave today a horrible experience I work in the food industry and would never be rude to customers because they ask for double of something because she was completely ripping me off.
This is consistently the worst chipotle I have ever been to. The food frequently does not taste fresh. The guac and salsa often look old. They are regularly out of item. I went today and they were out of almost all proteins and guac. The staff is slow and very disorganized.
Atmosphere: 1
Food: 1
Service: 1
This place has gone so downhill over the past couple years. Portions are hit and miss. I've gotten poorly cooked rice that was crunchy on more than one occasion. The meats do not appear to be freshly cooked which is Chipotle's hallmark. I have always loved Chipotle, but I avoid this one anymore.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My husband and I stopped in on a Saturday at 6pm after driving home from out of state. Servers (all 4 on the food line and the cashier) were not friendly. We ordered 2 bowls w/ chicken. Got less than spoonful of rice in each bowl because, as per usual, they were almost out. The rice was undercooked, and the serving of each of the toppings was stingy, including our bags of chips that were only 1/4 full (I can typically get 2 meals from 1 bowl and 1 bag of chips). As we were walking out, I noticed trash on the floor in the dining area. The food serving area was unkempt w/ dropped cheese/salsa/toppings everywhere. The chip bags had dried rice stuck to the bottom of them (which we found after we left). My guacamole was a brown/ green mix w/ 3 large brown chunks hidden w/in. We do not typically eat out but enjoy Chipotle as a go-to for takeout. This location has gone downhill tremendously in the last year, which is sad because options in Mt. Vernon are limited. I'm not sure we will be back....
Atmosphere: 1
Food: 1
Service: 1
We went there yesterday very stingy on rice and chicken and lettuce and sour cream refused to reopen the bowl because they closed it very unprofessional towards customers and would not give receipt you would be better off going to Taco Bell for the price I’d rate a zero if possible refused to make it right
Food: 1
Service: 1
i paid $23 for my food to be cold when i got it and when i let it be known i feel the workers were extremely unkind to me as if i was aiming to be problematic?? one caucasian guy told me “there’s nothing we can do about it” and proceeded to speak negatively about me to his coworkers. i heard him. so rude. and i truly didn’t appreciate this experience. i was kind and thankful to everyone then when i had an issue they treated me weird. i do not like this location. 0/10
Atmosphere: 1
Food: 1
Service: 1
Horrible service and food quality. We have had multiple bad experiences ordering from this location. My husband and I ordered takeout for a quick dinner the other day. It was awful. The staff left out several ingredients from my bowl and the portion sizes were laughable. I paid extra for more chicken knowing I wouldn't get much and barely got a single serving. The chicken and fajita veggies were "chopped" horribly into big weird chunks. The rice was cold and lumpy. I didn't even get the chips or guacamole that I ordered. Staff members are clearly incompetent and lack accountability. Several big changes need to be made.
Atmosphere: 1
Food: 1
Service: 1
This restaurant is horrible any more ...if you do an online order show up an hour after the time they give you and your order will still not be done and probaly wrong .....avoid at all costs
Atmosphere: 1
Food: 1
Service: 1
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