Dairy Queen Grill & Chill

My wife and I went in for lunch. I ordered a double cheeseburger, chicken strips and Popcorn Shrimp. After waiting 15 to 20 minutes they still had not brought our order to our table. So, I went to check on our order. The cashier said, "oh...we don't make popcorn shrimp any more, what would you like to order instead?" I said, I already ordered and paid for my order". He said, "oh...we don't make that anymore, would you like something else?" I said, "no, just give me a refund." Someone that i assume was the manager came over (I think to find out what the issue was), said something but I wasn't sure what. So, I asked "how long was I going to have to sit and wait before someone came and told me that you no longer make what I have already paid for?" The manager then said, "jcdjdi, nsoiewi. hsdty, temncx, heo lkmlewdmjd, ddpookewdd, ksndyu." At least that's what it sounded like was said. The cashier, then got someone to show him how to run the register so he could refund me for the food I ordered that they no longer make. Despite all this, I do have to say that the pictures they have on their menu are really nice pictures.
Compliments to the photographer!
PS: After reading all the "one star and 2 star reviews, and the generic responses to the UNHAPPY customers, I'm anxious to see the written response to my review. If you are actually reading and addressing these issues, please explain how you plan to correct the problems, other than continuing to apologize.

Atmosphere: 1

Food: 1

Service: 1

Great ice-cream

Atmosphere: 5

Food: 5

Service: 5

5 bucks will only get you a handful of cheese curds. It's just not a competitive price.

Atmosphere: 2

Food: 2

Service: 2

Food is decent. The service is always terrible the young girl with the glasses is always so rude for absolutely no reason.

Fries were stall and the bun for my sandwich tasted stall. And it wasn't toasted very good either. I would not go here after 8pm anymore.

Atmosphere: 1

Food: 1

Service: 3

Best fish sandwich 😋 every time I order their food is hot and made right to order. I highly recommend.

Atmosphere: 5

Food: 5

Service: 5

My visit to Dairy Queen Mount Vernon was outrageous. First of all, the brunette girl with glasses who served us was very rude and unpleasant to talk to. She only served us attitude because my blizzards didn’t even come out right. I inferred how I had a nut allergy yet my M&M blizzard was a peanut wonderland. It wasn’t just just one bite but multiple. I expect a full refund.

Atmosphere: 3

Food: 1

Service: 1

Food good and hot!

Atmosphere: 5

Food: 5

Service: 5

Nothing wrong with the food, but service in the drive through was poor. Sent my boyfriend to get our online order and he was given a frozen hot chocolate in a bag(first red flag), while his drink was given to him in his hand. Well, it turns out there was a crack going half way up the cup. It got all over the bag, food, and his car seat. I also lost about half of the drink. I tried to call to see if we could fix this somehow and no one answered.

Overall, I will still be eating here, but I will be plagued with the memories and trauma of frozen hot chocolate everywhere.

Food: 5

Service: 2

Really need to work on the front counter service kinda makes u feel like they don't want u in their store

Atmosphere: 1

Food: 5

Service: 1

In and out, great food ,friendly staff. Bacon ranch burger was on point and delicious blizzards also hit the spot.

Atmosphere: 4

Food: 5

Service: 5

Love this location. Employees are so nice. Do not order any salad. Isn't worth the cost.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Triple King, Ice Cream Cake, Original Cheeseburger, Side of Onion Rings, Side of Fries, Pretzel Sticks with Zesty Queso, Chicken Fingers, Ice Cream Sandwich

Ordered 3 large blizzards at the drive thru yesterday. 2 of the blizzards (reese cup and turtle cluster) you could not tell apart because you could not see toppings, and they were not marked. They were just over quarter way eaten before really getting to topping flavor as they were mixed poorly. The third blizzard was mixed correctly. At that price, excepted to taste the flavor, not just vanilla ice cream.

Atmosphere: 1

Food: 2

Service: 1

Went thru drive thru for quick ice cream. It was waiting for us several cars back. Cone was melting and unpleasant. Usually better service. Must be heavy traffic night.

Atmosphere: 2

Food: 2

Service: 3

Fast service and the cheeseburger was really tasty.

Atmosphere: 5

Food: 5

Service: 5