This location has always been terrible. Ive tried once or twice a year for nearly the last decade. I wanted a French dip sandwich today so I went through the drive through. There was only one other car at the drive through and one customer inside, they were not busy. They somehow managed to screw it up and give me a gyro that I cannot eat. They did however give me the aujus that comes with a French dip. My experience at this location is that the manager continuously screws things up while yelling at employees and being rude to everyone in general.
Kamron Kesler
Good food fast service and nice staff
Chris Mecklem
Sat and waited at the front counter for 3 to 5 minutes nobody came to take my order so I walked out
Courtney Falter
We went inside to order because my mom needed to check out the menu for a minute lol. The staff was super friendly!! And the milkshakes were delicious as usual.
Jeffrey Topp
This store is TERRIBLE. The workers are a bunch of rude kids that the managers do nothing to correct, they are lazy which is shown by the poor quality of the food and the fact that they close entirely too early, and they love to serve MICROWAVED fries instead of dropping a new batch into the fryer! I’ve had this happen MULTIPLE times, I’ve brought it to the attention of their management, but the poor service CONTINUES. They just don’t care.
Alec Richie
best arbys in new albany excellent service and clean facility
Amber Shaw
The young lady Jasmine was so nice and was really fast and great at her customer service. Definitely coming back 😊
bill smars
Cold food
Ahmed Omar
This has to be the slowest drive thru in the world and keeps getting order wrong , I see owner always respond by saying click on a link WHYYY read these reviews and fix this issue PLEASE
The staff was short handed but were very friendly. Hard workers for a busy time of day.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Roast Beef, Curly Fries
Jon Van Meter
Slowest service ever. Not sure why I keep coming back. 15 min for a 4 pc kids meal with one car in front of me. Last time they gave me coupons because the service was so slow, maybe that’s why I came back …sigh
Atmosphere: 1
Food: 2
Service: 1
Eddie Mullins
Very nice store, New Albany OH.
Atmosphere: 3
Food: 3
Service: 3
Robert Watkins
Exactly what was expected. Loved it.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Roast Beef
Kristen “Kasher” Asher
Used drive-thru, they have potato cakes again. Love Arby's. However, this store isn't the best. Westerville location is better. Twice I've had to pull ahead and wait for my order.
Tried to order....2pm and no one was inside.
This location has always been terrible. Ive tried once or twice a year for nearly the last decade. I wanted a French dip sandwich today so I went through the drive through. There was only one other car at the drive through and one customer inside, they were not busy. They somehow managed to screw it up and give me a gyro that I cannot eat. They did however give me the aujus that comes with a French dip. My experience at this location is that the manager continuously screws things up while yelling at employees and being rude to everyone in general.
Good food fast service and nice staff
Sat and waited at the front counter for 3 to 5 minutes nobody came to take my order so I walked out
We went inside to order because my mom needed to check out the menu for a minute lol. The staff was super friendly!! And the milkshakes were delicious as usual.
This store is TERRIBLE. The workers are a bunch of rude kids that the managers do nothing to correct, they are lazy which is shown by the poor quality of the food and the fact that they close entirely too early, and they love to serve MICROWAVED fries instead of dropping a new batch into the fryer! I’ve had this happen MULTIPLE times, I’ve brought it to the attention of their management, but the poor service CONTINUES. They just don’t care.
best arbys in new albany excellent service and clean facility
The young lady Jasmine was so nice and was really fast and great at her customer service. Definitely coming back 😊
Cold food
This has to be the slowest drive thru in the world and keeps getting order wrong , I see owner always respond by saying click on a link WHYYY read these reviews and fix this issue PLEASE
Restaurantji Recommends
The staff was short handed but were very friendly. Hard workers for a busy time of day.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Roast Beef, Curly Fries
Slowest service ever. Not sure why I keep coming back. 15 min for a 4 pc kids meal with one car in front of me. Last time they gave me coupons because the service was so slow, maybe that’s why I came back …sigh
Atmosphere: 1
Food: 2
Service: 1
Very nice store, New Albany OH.
Atmosphere: 3
Food: 3
Service: 3
Exactly what was expected. Loved it.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Roast Beef
Used drive-thru, they have potato cakes again. Love Arby's. However, this store isn't the best. Westerville location is better. Twice I've had to pull ahead and wait for my order.
Food: 5
Service: 4
Recommended dishes: Roast Beef
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