I went through the drive through and was asked to move to the pay window. From the restaurant window, I was shouted at to move forward again. Once I moved past the pay window the look of pure disgust I received for using tap pay. They seemed irritated that it was raining and they had to reach out the window. To top this terrible experience off, my food was almost thrown at me. Which my single item order was incorrect.
Atmosphere: 1
Food: 2
Service: 1
Noah Roebuck
Workers are rude, they were cussing over the intercom.
Kick Ass
Roy was great, April, as well Food was fresh and on point me my family had a great time april was very funny always would a smile on her face roy Was running between kitchen and front counter not sure if they're short and staff but free job keep up the good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fries, Onion Rings, Bacon King Sandwich, Fries, Whopper, Original Chicken Sandwich, Bacon King, Cheesy Tots
Rogelio Marquez
I stopped there yesterday with my family. It had a great time. Customer service was great, Roy and Daina, and the person making the food they were short staff with only 3 people running around in the store but great job.Kid-friendliness: Theu offers my kids' crowns manager came and jokes with us if was funny
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Chicken Fries, Dr Pepper, Onion Rings, Fries, Whopper, Original Chicken Sandwich, Bacon King, Whopper Jr, Chicken Jr, Cheeseburger, Cheesy Tots
Rick S
It’s no wonder why this place never has a car in the drive thru or parking lot, aside from employee cars. I was greeted over the speaker by saying, “you need to hold on”. Waited a few minutes, mind you, no one was around….cars or people. Provided our coupon code, and mentioned with cheese, her response was what to drink. Provided with drink orders, had to repeat the order multiple times and was told to pull up. Upon pulling up, I was greeted with “we out of lemonade”. I responded, ok, what do you have. Response, Coke products. I said, great, what kind…..Coke and Diet Coke. Last I checked, Coke offers more than just Coke and Diet Coke. I was finally able to put a lovely name to the person ever so rude over the intercom and at the drive thru window….her name was April, the month of my birthday even!!! She should not be working in a customer facing environment, would be better off sitting at home, collecting a welfare check. It’s no wonder why Wendy’s across the street always has a line full of cars. I will be sure to never come back to this Burger King, let alone Burger King in general. April is a real treat and top talent for sure.
Atmosphere: 1
Food: 1
Service: 1
WoodlandChef
Went through drive thu twice in 4 days, once driving down to my familys house for Christmas, once on the way back.First time ordered 2x 8 piece cheesy tots and 8 piece mozz sticks.They forgot one of the 8 piece tots so had to go back through.Second time order the mozz sticks, med fry, 8 pc tots and 2 double cheeseburgers.They forgot the cheeseburgers.Had to go back again to get themI can understand forgetting a fry or something, but almost half the order on two occasions? I worked bk in another town for several years and food industry for 15 total years. This place needs to work on order accuracy.The plus side was decent customer oriented response and fresh hot food. Second order they added another order of fries to compensate.3/5 for fresh hot food and decent customer service. 2 off for accuracy and speed. (Almost 10 minutes in drive thru for second occasion despite only 1 car ahead of us with two drinks and small bag of nuggets and chicken fries. We saw the order screen as we pulled up.)
Atmosphere: 3
Food: 4
Service: 2
Jr cool T.
Service was terrible and the woman kept saying that the chicken fries were not spicy when they were plus she is giving everyone a bad look and it looks like she doesn't want to work here so she either needs to be fired or suspended from from working for a while But the place is clean I guess
Ghost Wish
It's burgerking. Whattaya expect? Food ain't terrible but it ain't nothing to write home about either.
Food: 3
Service: 4
Recommended dishes: Whopper
Warren Carlton
Walked in for lunch. Wasn't greatest immediately but didn't have to wait too long before someone came out front from the back to take my order. I tried to use the app to place my order but it wouldn't accept my coupon code that I had. No big deal. Food was very good and hot. Menu boards need updated though. Was going to try the ghost pepper chicken fries but the young lady at the counter informed me that those had been discontinued a few days ago. For the most part the store was clean, but some tables could've been cleaned. I overheard that they do not serve coffee after breakfast is over. They did make some for a customer that had came in and asked for a coffee. What place doesn't serve coffee all day? That's crazy! The buffalo sauce is pretty good. I had this with the plain chicken fries that I tried. Could be a bit more meat and less breading on the chicken fries.Wheelchair accessibility: Wheelchair accessible entrance and ADA required parking is available.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Fries, Fries, Whopper
Tamika George
I ordered hot chicken fries the cook didn’t count right. The rude lady asked me to move up I said no. She got mad and slammed the drive thru window she gave me cold food. I have tried to call and complain, no one will answer the phone. Whoever I will go back up there and I’m going in. I will also be contacting corporate to request my money back. She was so nasty she didn’t even give me a receipt.That’s ok I paid with my bank card I have a receipt.
The service was challenging to say the least. I ordered through the drive-thru and received someone else's meal. I went inside to get the issue fixed and, who I believe to be the manager, was less than thrilled I was there. Rolling his eyes and huffing about like it was somehow my fault I received an entirely different order. Ultimately they fixed the issue but had an attitude the entire time about it.
Atmosphere: 2
Food: 4
Service: 2
Lauren L.
Just swung in on our way home from an Ohio State game and our stop couldn't have been nicer! The restaurant and restroom were immaculately clean. Our food was hot and ready rather quickly. But the service was what really stood out. The woman working the register was extremely kind and helpful. My brother tried to order the ghost pepper chicken fries. She said they were unfortunately out of them but asked whoever was working in the kitchen what they could do. He said he could mix together a spicy sauce and cover regular chicken fries, which my brother happily agreed to. It is rare to receive that kind of service with fast food! Those two deserve a raise!
pj haley
They have not been able to get me the food I ordered. To be clear I am saying they forget items or give me wrong items. The last time I went the said hold on and then waited for 7 minutes before I left, and they had no cars ahead of me or in the store.
Atmosphere: 1
Food: 2
Service: 1
James B.
Quick preparation of my food and it was delicious. Service has improved and is friendly compared to past employees
Justin Shields
Just walk in and stood there for 10mins and nobody came to the counter to take my order. So I just left.
I went through the drive through and was asked to move to the pay window. From the restaurant window, I was shouted at to move forward again. Once I moved past the pay window the look of pure disgust I received for using tap pay. They seemed irritated that it was raining and they had to reach out the window. To top this terrible experience off, my food was almost thrown at me. Which my single item order was incorrect.
Atmosphere: 1
Food: 2
Service: 1
Workers are rude, they were cussing over the intercom.
Roy was great, April, as well Food was fresh and on point me my family had a great time april was very funny always would a smile on her face roy Was running between kitchen and front counter not sure if they're short and staff but free job keep up the good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fries, Onion Rings, Bacon King Sandwich, Fries, Whopper, Original Chicken Sandwich, Bacon King, Cheesy Tots
I stopped there yesterday with my family. It had a great time. Customer service was great, Roy and Daina, and the person making the food they were short staff with only 3 people running around in the store but great job.Kid-friendliness: Theu offers my kids' crowns manager came and jokes with us if was funny
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Chicken Fries, Dr Pepper, Onion Rings, Fries, Whopper, Original Chicken Sandwich, Bacon King, Whopper Jr, Chicken Jr, Cheeseburger, Cheesy Tots
It’s no wonder why this place never has a car in the drive thru or parking lot, aside from employee cars. I was greeted over the speaker by saying, “you need to hold on”. Waited a few minutes, mind you, no one was around….cars or people. Provided our coupon code, and mentioned with cheese, her response was what to drink. Provided with drink orders, had to repeat the order multiple times and was told to pull up. Upon pulling up, I was greeted with “we out of lemonade”. I responded, ok, what do you have. Response, Coke products. I said, great, what kind…..Coke and Diet Coke. Last I checked, Coke offers more than just Coke and Diet Coke. I was finally able to put a lovely name to the person ever so rude over the intercom and at the drive thru window….her name was April, the month of my birthday even!!! She should not be working in a customer facing environment, would be better off sitting at home, collecting a welfare check. It’s no wonder why Wendy’s across the street always has a line full of cars. I will be sure to never come back to this Burger King, let alone Burger King in general. April is a real treat and top talent for sure.
Atmosphere: 1
Food: 1
Service: 1
Went through drive thu twice in 4 days, once driving down to my familys house for Christmas, once on the way back.First time ordered 2x 8 piece cheesy tots and 8 piece mozz sticks.They forgot one of the 8 piece tots so had to go back through.Second time order the mozz sticks, med fry, 8 pc tots and 2 double cheeseburgers.They forgot the cheeseburgers.Had to go back again to get themI can understand forgetting a fry or something, but almost half the order on two occasions? I worked bk in another town for several years and food industry for 15 total years. This place needs to work on order accuracy.The plus side was decent customer oriented response and fresh hot food. Second order they added another order of fries to compensate.3/5 for fresh hot food and decent customer service. 2 off for accuracy and speed. (Almost 10 minutes in drive thru for second occasion despite only 1 car ahead of us with two drinks and small bag of nuggets and chicken fries. We saw the order screen as we pulled up.)
Atmosphere: 3
Food: 4
Service: 2
Service was terrible and the woman kept saying that the chicken fries were not spicy when they were plus she is giving everyone a bad look and it looks like she doesn't want to work here so she either needs to be fired or suspended from from working for a while But the place is clean I guess
It's burgerking. Whattaya expect? Food ain't terrible but it ain't nothing to write home about either.
Food: 3
Service: 4
Recommended dishes: Whopper
Walked in for lunch. Wasn't greatest immediately but didn't have to wait too long before someone came out front from the back to take my order. I tried to use the app to place my order but it wouldn't accept my coupon code that I had. No big deal. Food was very good and hot. Menu boards need updated though. Was going to try the ghost pepper chicken fries but the young lady at the counter informed me that those had been discontinued a few days ago. For the most part the store was clean, but some tables could've been cleaned. I overheard that they do not serve coffee after breakfast is over. They did make some for a customer that had came in and asked for a coffee. What place doesn't serve coffee all day? That's crazy! The buffalo sauce is pretty good. I had this with the plain chicken fries that I tried. Could be a bit more meat and less breading on the chicken fries.Wheelchair accessibility: Wheelchair accessible entrance and ADA required parking is available.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Fries, Fries, Whopper
I ordered hot chicken fries the cook didn’t count right. The rude lady asked me to move up I said no. She got mad and slammed the drive thru window she gave me cold food. I have tried to call and complain, no one will answer the phone. Whoever I will go back up there and I’m going in. I will also be contacting corporate to request my money back. She was so nasty she didn’t even give me a receipt.That’s ok I paid with my bank card I have a receipt.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The service was challenging to say the least. I ordered through the drive-thru and received someone else's meal. I went inside to get the issue fixed and, who I believe to be the manager, was less than thrilled I was there. Rolling his eyes and huffing about like it was somehow my fault I received an entirely different order. Ultimately they fixed the issue but had an attitude the entire time about it.
Atmosphere: 2
Food: 4
Service: 2
Just swung in on our way home from an Ohio State game and our stop couldn't have been nicer! The restaurant and restroom were immaculately clean. Our food was hot and ready rather quickly. But the service was what really stood out. The woman working the register was extremely kind and helpful. My brother tried to order the ghost pepper chicken fries. She said they were unfortunately out of them but asked whoever was working in the kitchen what they could do. He said he could mix together a spicy sauce and cover regular chicken fries, which my brother happily agreed to. It is rare to receive that kind of service with fast food! Those two deserve a raise!
They have not been able to get me the food I ordered. To be clear I am saying they forget items or give me wrong items. The last time I went the said hold on and then waited for 7 minutes before I left, and they had no cars ahead of me or in the store.
Atmosphere: 1
Food: 2
Service: 1
Quick preparation of my food and it was delicious. Service has improved and is friendly compared to past employees
Just walk in and stood there for 10mins and nobody came to the counter to take my order. So I just left.