Chipotle Mexican Grill
5375 New Albany Rd W, New Albany
(614) 933-4001
Recent Reviews
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The food is cold and tasteless, and the place is dirty. The workers make multiple meals and work the register and then will attempt to make food or go to another customer. I guess customer service and food cleanliness has just gone out the window.
So sad.
Atmosphere: 1
Food: 1
Service: 1
I ordered three bowls and picked them up (they did not start making my order until after I got there at my scheduled time). Every single bowl was wrong. Everyone either had missing ingredients or had toppings they didn’t order. My husband has reflux and couldn’t finish the bowl they gave him because they put green salsa on it (he did not order green salsa on it). My son’s bowl was crushed and messy. I wish I hadn’t added a tip when I sent the order. I see why it only has 3 stars on google reviews. We will not be back to this location.
Atmosphere: 1
Food: 1
Service: 1
I have visited this location for two years and it has worsened in all aspects of customer service..
While my bowl was being made an older worker was chopping up grilled chicken.. it was at some station at the end of the grill.. this guy was sweating profusely and I was watching it role off the tip of nose down to the chicken he was chopping up.. so disgusting..the place is a wreck.. the floor is disgusting.the ice machine or their drink machine is constantly breaking.. hardly any staff at times.. watching ONE guy trying to make food for the incoming customers.. some random guy would come out from the kitchen without washing his hands and ring customers up when the guy making the food yelled at him..just one nasty Chipotle. Wish they could improve this location but it’s just keeps going down..
Atmosphere: 1
Food: 1
Service: 1
Delicious and friendly workers!!
Atmosphere: 5
Food: 5
Service: 5
This particular location is the worst chipotle. Orders are consistently wrong and or skimpy on toppings even when paying for extra protein. I stopped eating at chipotle altogether because of this location. After over a year I decided to give them another try. They gave me a sealed bag with someone else's order inside. This has happened more times than not. How come HotHead and qdoba always get my order right? Shouldn't that be minimum standard expectation?
Atmosphere: 1
Food: 2
Service: 1
Great as usual
Atmosphere: 5
Food: 5
Service: 5
Good clean food.
Atmosphere: 4
Food: 5
Service: 5
Food was basically inedible. Very little meat, black liquid instead of black beans. Chips were extremely stale. Tried to call the location to complain, but ended up giving up because I could not get through to a live person.
Atmosphere: 3
Food: 1
Service: 3
Dude at the counter was killing it. They were obviously short staffed but this guy was trying his hardest with a line that was clearly unexpected. I unfortunately didn’t catch his name but I came in around 10. I know management sees this so I’d recommend he gets rewarded for his efforts
Music is too loud so the workers can never hear you and they are always low on ingredients. This is the only Chipotle I’ve ever known to be consistently low on ingredients.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
The owner and managers of this place should be ashamed of the restaurant my wife and I walked into today. They were only taking online orders, the place was an absolute mess (spills and food all over the floor), the bathrooms were beyond disgusting (trash and stuff everywhere), and the employees were terrible. Other than one young man, who seemed to be doing everything, most of the others were standing around looking confused. One employee was on their phone the whole time and they were arguing with others. Worst dinning experience I’ve ever had. Do better!
Atmosphere: 1
Food: 1
Service: 1
This location has gone down hill. No management presence. They can’t keep managers? It would seem the pay is poor and you get what you pay for. No one responds to these reviewers? Portion sizes are inconsistent. Sometimes only half a bowl seems to be the norm. On a recent visit, there was no ice for drinks and the AC was not working. Trash cans were overflowing on the floor and the tables were mostly dirty.
What’s up Chipotle!?
Atmosphere: 1
Food: 2
Service: 1
Food is your typical Chipotle fair. Store rotates food bins regularly, everything is fresh as expected. Never really a line and service is quick.
Atmosphere: 4
Food: 5
Service: 3
The portions were so small it was embarrassing. I won’t be back at this location
Food is good, it’s just weird cause the employees ignore you. Going to Chipotle is very awkward.
Atmosphere: 3
Food: 5
Service: 1
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