Donatos Pizza
5525 New Albany Rd E, New Albany
(614) 855-7060
Recent Reviews
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Food and service was excellent,
The guy who took my order was superb. Great customer service!!!
Good service
I used to order quite a bit, but paused for nearly 2 years due to the quality slowly degrading with their subs. After this period, I had ordered 4 times in 3 weeks and twice they did not give the Door Dash delivery drivers my full order. Called to get my sandwich this las time and it was sorry, but pretty much.. Oh well... this was not Jane Abel's vision for customer service.
Great service!
Great serious cheese pizza! woman made my pizza with only ONE arm! crazy impressive
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Serious Cheese - 12 Gluten Free Crust
The quality has really gone downhill over the years. It was always consistent in quality and taste. Not so much anymore, it seems as if they are trying to rest on their past reputation. There are too many other options.
Food: 2
Service: 4
Im tired was order wing is fine and sub is fine salad Italian not fine two time
You not read on computer and not listen
Food: 1
Pickup went well
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Big Don
Fast and kind person
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Chicken Spinach Mozzarella - 12 Gluten Free Crust, Big Don, Serious Cheese - 12 Gluten Free Crust
Restaurantji Recommends
Pizza here is fantastic. I LOVED the AI call in service but today I had a human pick up which was fine, but the auto service over the phone was so easy and nice.
Atmosphere: 5
Food: 5
Service: 5
The automated customer service is terrible, the actual customer service representatives are rude, sound like they hate there job and just generally don’t care. Shouldn’t be so hard to order a pizza.
Atmosphere: 1
Food: 4
Service: 1
Great pizza as usual
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Don
Terrible pizza. Not even cafeteria level. Soggy, undercooked. Got a large pepperoni and bacon pizza and a side of bread sticks. Received a pizza that was undercooked, barely any pepperoni and limp bacon. Side of breadsticks was only two burnt dry sticks with a small marinara. Will never order from here again, save your money.
Not my type of pizza. Too thin, very close to cracker crust. Great service!
Atmosphere: 3
Food: 1
Service: 5
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