I experienced discrimination , I was never greeted until 5 mins after I stood at the counter, I was the only one present at the counter, ( several employees were literally standing there talking and walking passed me) another individual of another race came in they greeted them and gave them their online order., I'm still standing there not greeted, not even with a hello we will be with you!
Laura Thompson
We usually like to go to this Dunkin but the service at the drive through has not been great the last two times. No customer service skills. Today they were so caught up in their staff conversation that there was no customer service at all. No smile, no hello just handed me my food and then forgot to give me my coffee and shut the window. When they realized I was still at the window the employee opened it and I asked for My coffee and he just gave it to me and Shut the window. I get people have hard days, but this was unacceptable as their staff conversation was more important than helping a customer.
Rachel Zafarana
This is the best dunkin 🙌🏻🙌🏻🙌🏻
Nikki W
I love love Dunkin donuts 🍩 and their friendly service is amazing ❤️ New albany Dunkin is the best!!
Ari K
This Dunkin is the best Dunkin in the Columbus Metro area. We have been coming here for quite a few years and pass at least 4 other Dunkins and drive 20 minutes out of the way to get consistently good coffee and see the staff here who are always friendly and personable. I don't know why the overall reviews aren't higher. It is a very busy Dunkin, and the staff is really efficient at clearing the lines and order accuracy. The only thing I can attribute it to is the area, which is filled with extremely uptight, unkind and privileged people. We will continue to come here specifically for the staff and good coffee for as long as we are in Columbus. It's worth it to be greeted with smiles in the morning!
John and Joanna Stumbo
One of Dunkin's better designs/layouts.
Melvin Lopez
I visit this Dunkin when I'm in town for work. I've been here over 10x and have always had a pleasant experience. The group of girls are very friendly and take care of the customers very quickly. The store is always clean and well stocked.
Irvin Abad
Donut was about two to three days aged. Somewhat hard.
Atmosphere: 5
Food: 2
Service: 5
kelly funk
Clean store, prompt service and as always great coffee..
Stop in almost every morning for either in iced coffee or a hot coffee. The staff is always super nice to.
Atmosphere: 5
Food: 5
Service: 5
Victoria Marcum
i’m a pretty regular customer at dunks and i can’t say enough great things about this location !! my order is always right good is always good and hot !
Atmosphere: 5
Food: 5
Service: 5
Justin Brown
My daughter loves having donut holes after dance class. They are routinely out of all holes and most donuts by 10:30 am on a Saturday. I am not going here again; I will just go to Tim Horton’s where they always have everything I need.
Service: 1
Noel Adamson
I order from this location frequently and they have always been fast and friendly. I placed an order at the wrong location accidentally and management was kind enough to remake my order at no extra charge even though it was my own mistake. The kindness made my day.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hash Browns
William Hunt
My best friend and I stop for breakfast here on the weekends. Sometimes its good and sometimes not so much.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Wake-Up Wrap - Sausage Egg and Cheese
Very nice lady’s waiting on me.
I experienced discrimination , I was never greeted until 5 mins after I stood at the counter, I was the only one present at the counter, ( several employees were literally standing there talking and walking passed me) another individual of another race came in they greeted them and gave them their online order., I'm still standing there not greeted, not even with a hello we will be with you!
We usually like to go to this Dunkin but the service at the drive through has not been great the last two times. No customer service skills. Today they were so caught up in their staff conversation that there was no customer service at all. No smile, no hello just handed me my food and then forgot to give me my coffee and shut the window. When they realized I was still at the window the employee opened it and I asked for
My coffee and he just gave it to me and
Shut the window. I get people have hard days, but this was unacceptable as their staff conversation was more important than helping a customer.
This is the best dunkin 🙌🏻🙌🏻🙌🏻
I love love Dunkin donuts 🍩 and their friendly service is amazing ❤️ New albany Dunkin is the best!!
This Dunkin is the best Dunkin in the Columbus Metro area. We have been coming here for quite a few years and pass at least 4 other Dunkins and drive 20 minutes out of the way to get consistently good coffee and see the staff here who are always friendly and personable. I don't know why the overall reviews aren't higher. It is a very busy Dunkin, and the staff is really efficient at clearing the lines and order accuracy. The only thing I can attribute it to is the area, which is filled with extremely uptight, unkind and privileged people. We will continue to come here specifically for the staff and good coffee for as long as we are in Columbus. It's worth it to be greeted with smiles in the morning!
One of Dunkin's better designs/layouts.
I visit this Dunkin when I'm in town for work. I've been here over 10x and have always had a pleasant experience. The group of girls are very friendly and take care of the customers very quickly. The store is always clean and well stocked.
Donut was about two to three days aged.
Somewhat hard.
Atmosphere: 5
Food: 2
Service: 5
Clean store, prompt service and as always great coffee..
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Stop in almost every morning for either in iced coffee or a hot coffee. The staff is always super nice to.
Atmosphere: 5
Food: 5
Service: 5
i’m a pretty regular customer at dunks and i can’t say enough great things about this location !! my order is always right good is always good and hot !
Atmosphere: 5
Food: 5
Service: 5
My daughter loves having donut holes after dance class. They are routinely out of all holes and most donuts by 10:30 am on a Saturday. I am not going here again; I will just go to Tim Horton’s where they always have everything I need.
Service: 1
I order from this location frequently and they have always been fast and friendly. I placed an order at the wrong location accidentally and management was kind enough to remake my order at no extra charge even though it was my own mistake. The kindness made my day.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hash Browns
My best friend and I stop for breakfast here on the weekends. Sometimes its good and sometimes not so much.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Wake-Up Wrap - Sausage Egg and Cheese
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