Dunkin'
9855 Johnstown Rd, New Albany
(614) 656-4058
Recent Reviews
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I just ordered a hot chocolate with cream on top however the hot chocolate is cold like I don't even know that they tried to heat it up. So disappointed.
Food: 1
Service: 3
Didn't appreciate the vulgar ghetto rap music playing and being sung to by the food prep guys! Atmosphere is terrible. Store is run down. Makes a person wonder if the food is bad or not! Very poor image for a duncan donuts! Been to lots of them from here to Ohio. This is the worst.
Atmosphere: 1
Food: 2
Service: 2
Went to this location for the first time, and it was not good at all. I ordered a large matcha latte replace the milk with almond milk and no ice. I also ordered a sausage, egg, and cheese on sourdough bread. They told me I would not get the full drink because it was no ice and its an already pre measured drink, sure. There was no sense of measurement being followed as the pictures show. On top of that they gave me regular milk, so couldn't drink my small sized drink anyway. Then the sandwich was just sad but comical, why am I getting so much bread, it felt like I ordered half a sandwich. The person taking my order was very rude, did not even let me finish saying what I wanted to order, cut me off at every item. Very disappointing breakfast and service.
Atmosphere: 1
Food: 1
Service: 1
The coffee I ordered was made wrong and the older lady with the dark hair working tonight was very rude.
Atmosphere: 1
Food: 5
Service: 1
My beverage was amazing. I got the Swirly Carmel Chocolate Expresso. Went through drive through. Quickly went t through line. Employee very kind. Great job!!
Food: 5
Service: 5
Customer service is great people really helpful food list delicious
Atmosphere: 5
Food: 5
Service: 5
Coffee was great staff was great
Atmosphere: 5
Food: 5
Service: 5
Drive thru very efficient, friendly staff. Peppermint Latte delich!!
Atmosphere: 5
Food: 5
Service: 5
They were able to correct the mistep of the Hamilton Road location and didn't even charge me even though it was another Dunkin that messed up! Great people and they really deserve a pay raise and perhaps they should train other Dunkins on Customer Service!!
Atmosphere: 5
Food: 5
Service: 5
Good food and coffee but the guy with the bleach blonde hair is always rude and off putting. Why work in service if you’re going to be like that?
Atmosphere: 5
Food: 5
Service: 1
Restaurantji Recommends
Excellent everything bagel w/xtra cream cheese
Atmosphere: 5
Food: 5
Service: 5
I come to this dunkin about 3 times a week and it's always good and my order is always accurate.
Food: 5
Fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Great people here.. They made my daughter feel very special and for that you have won a loyal customer.
Atmosphere: 5
Food: 5
Service: 5
love the coffee and the doughnuts! haven't tried the breakfast sandwiches. will try next.
Atmosphere: 4
Food: 5
Service: 4
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