Jimmy John's

The bread is awful and there's next to no filling

Atmosphere: 1

Food: 1

Service: 1

My sub bread is extremely hard, worst sub I’ve ever had from a Jimmy Johns(and I’ve never been disappointed before)
The staff was attentive but didn’t ask me if I wanted a reciept, and seemed irritated when I said I needed it.
Also the bathroom was disgusting and stinks. Will not be returning to this Jimmy John’s location ever again. Not a happy customer

Atmosphere: 3

Food: 1

Service: 2

Ordered the picklewich for the first time to try it. It was too small, messy, and overall lacked flavor. Kinda ruined the night, tbh. I need a foot long pickle with some more flavor.

Atmosphere: 5

Food: 2

Service: 5

"HORRIBLY SLOW DELIVERY". I got your new slogan. This store is a sham!

Worst customer service experience I have ever had in 25 years of working in the food business. The management team here does not care about assisting its guests first but instead wanting to be right. I wanted a catering order and because they didn’t have bread they refused to work with me on a partial order or even assist me in any kind of way. I then spoke with the GM or “owner” and I can see where the lack of care and leadership comes from. She immediately chastised me for my tone with her staff and then proceeded to blame me for not paying attention to the app where she says that a 24 hour notice is preferable. Then no apology and finally told me she has a business to run and wouldn’t continue the conversation. They will never get my business again.

Atmosphere: 1

Food: 1

Service: 1

Been to this store three times, everytime I go in there customer service is horrible, no one acknowledges when you walk up to the counter when they do they are rude. It has usually been the same three girls each time I have been in there. my order was made wrong twice. this last time I was in I ordered on line and was supposed to be ready at 4:15. when I got there my order wasn't ready had to wait 25 min before they made my order. it was made wrong so I told the girl, she was rude and said you want me to make it over again , I said yes. she didn't like that a bit. Where is the manager at this place? What ever happen to customer service !!! seems like no one cares any more. I will never be going to this restaurant again.

Atmosphere: 1

Food: 2

Service: 1

Subs so fast I FREAKED OUT.

Atmosphere: 4

Food: 5

Service: 5

You guy closed 12 min early. If the hours say 9 it should be 9 😡. All you do is makes subs it would have taken 5 min.

Sandwich was good and as I ordered. Online ordering was easy using the app.

Atmosphere: 3

Food: 5

Service: 5

My fiancé went in on Sunday, the 3rd, at around 1pm. The cashier was rude right off the bat. He asked to do a large sandwich with 2 drinks & a brownie to make it a combo. She said you had to get a chip to make it a combo, he said that he was able to do it in Gahanna just fine. She responded “Well that’s not here!” like as if Jimmy John’s shouldn’t be consistent across the board? Whatever, he didn’t get the brownie. Then she threw, literally threw, the sandwiches into the bag, like the bread was torn up when I opened up the wrapping. He asked for the kicking ranches that he paid for & she threw them at him, could have spilled, but thankfully didn’t. Got home & the order was wrong. We got a BLT with onion & cheese, how easy is that? No onion, no cheese, which not only didn’t make the sandwich as good, but I’m sure we were up-charged for it & didn’t even get it. I know the food industry must suck, but my fiancé & I are some of the most patient people ever, there was no reason to the poor attitude & our order being wrong(probably purposefully).

Food: 1

Service: 1

Got halfway through my unwich sandwich and realized I was eating rotten lettuce. Definitely gross and not what I expected. I will have to leave a negative review here as a warning to others. The people making the sandwich absolutely had to see that this was bad and went ahead and served it to me anyways. A ton of negative reviews for this location. I would avoid it.Shame on you, Jimmy John’s, New Albany, Ohio!! I’m not really looking forward to some possible digestive issues later :(Update 9/7/23: I did contact JJs via facebook messenger and got no response. Although I kind of expected that as it didn't really look like they cared when they made my sandwich so figured it would be a similar experience on FB. Also responded to the JJ response below, followed the link and got an email thanking me for feedback. LOL Jimmy John's don't care! Jimmy John's used to be my favorite go to Fast Food... Thank goodness for choices....Next Stop Firehouse Subs or Jersey Mikes!

Atmosphere: 1

Food: 1

Service: 1

Good, quick and delicious.

Atmosphere: 5

Food: 5

Service: 5

I visited this place on 08/16/2023 and it was nice. The staff was nice and my food came out right. I would recommend this place if your in the area. Thankyou for reading this peeps and always remember to stay humble and kind peeps. ?

Atmosphere: 4

Food: 4

Service: 4

It was my first time ever in a jimmy johns. I went in w my boyfriend who has been to many locations many of times. Right off the bat, we did not feel welcomed. It was the opposite. The girl charged us twice because the card reader wasn’t working? Her solution was “call your bank”. Sooo now we get to deal with that when it could’ve been avoided. She was so rude about it. I’ve never ate at any other locations but my bf has and has never had a bad experience.

Ordered for family,they loved it all.Close to my home

Atmosphere: 5

Food: 5

Service: 5