I was also there that morning, and I keep smiling about that kiss, even though it wasn’t meant for me. I don’t know why my brain filed it away as something important, but it did, and now it resurfaces at random times like I’m being reminded of a task I forgot to complete. Everything else about the visit was normal. Coffee was fine. People came and went. Life continued. But that kiss is still in there somewhere, doing whatever it’s doing. Good job, Starbucks. Good job.
Atmosphere: 5
Food: 5
Service: 5
Tonya Taylor
Pretty sure this was closer to 8:50, not 8:30. I was there too.
Atmosphere: 5
Food: 5
Service: 5
Brad M.
Wasn’t going to leave this review, but the internet deserves it. I stopped by this Starbucks at Lily’s Corner in New Albany Ohio for a quick drink at 8:30 am. It was busy but moving along fine. While I was waiting, there was an older couple sitting near the window that caught my attention. They weren’t talking much. Just sitting there quietly. Then the man stood up, walked around the table, and kissed his wife. Not a quick kiss — a long, very committed one. About halfway through the kiss, her dentures fell out. They hit the table. Loud enough to notice. No one laughed. No one reacted. The man paused, picked them up calmly, handed them back to her, and they finished the kiss anyway. Afterward, they sat back down like this was a completely normal sequence of events. The woman quietly said something like, “John did a good job today,” and the man nodded once and went back to his drink. The staff stayed professional, the coffee was good, and no one acknowledged what had just happened. Which honestly made it stranger. Five stars. I’ll probably come back, but I don’t think I’ll ever forget that moment.
Atmosphere: 5
Food: 5
Service: 5
Marissa Heart
Hi! Wife here! I am responding to my husband’s review so there is a record of what actually happened. The barista named John did nothing wrong. He was polite, professional, and efficient. He made a good drink. He did not invite conversation. He did not escalate anything. This is important. My husband becomes attached to places where nothing bad happens. He mistakes this for meaning. When he says the coffee tasted like he “avoided something,” that is not poetry. That is how he describes relief. He has always done this. Please do not ask him to explain it. He cannot. Yes, he sat facing the door. Yes, he watched people come and go. No, this is not about Starbucks. This predates Starbucks. John glanced over once. That was customer service. It was not recognition. My husband tipped well because he always tips well when he plans to return somewhere. This does not mean anything will happen. It just means he likes consistency. Five stars for John. Thank you for being kind and neutral and letting the interaction end when it should have. If you see my husband again, it is coincidence. If you do not, that is also fine. Either way, this visit mattered to him. It does not need to matter to anyone else.
Atmosphere: 5
Food: 5
Service: 5
Jason Heart
Went into Starbucks today at Lily’s Corner in New Albany Ohio because my body was already already moving in that direction and I don’t fight instinct anymore. Young man named John was working the counter. Very polite. Very focused. Looked like someone who keeps track of things. We made eye contact. It happened more than once. No mirrors involved. I told him I wanted something “not too sweet but still fun.” He accepted this without question. Wrote something on the cup that I did not read. That’s trust on both sides. The drink tasted like I had just avoided a problem I didn’t know I was having. I sat down where I could see the door. This is just how I sit. John glanced over once to make sure I was okay. Or maybe something else. Either way, appreciated. I lost my keys while holding them. Again. John noticed and continued his duties. A steady hand in uncertain times. Coffee was excellent. Place was busy but everything felt under control. If something had gone wrong, I believe John would have handled it. 5 stars. I tipped well. I always tip well. I don’t need change. I will be back when the timing is right.
Atmosphere: 5
Food: 5
Service: 5
Petr Shätzky (I am a Garbáge Can)
As much as I love Starbucks... this location always breaks my heart because they choose close way earlier than the times they advertise.
Atmosphere: 2
Food: 2
Service: 1
Ed Smith
Came through the drive thru this afternoon and was greeted by John the barista. He’s a great guy and is very knowledgeable & personable. Love this location. Will be back again soon!
Atmosphere: 5
Food: 5
Service: 5
Jason Groves
Stopped by the New Albany Road Starbucks and had a Caramel Brûlée Latte made by Bill—it was fantastic. The drink was perfectly balanced and clearly made with care. The store was clean, welcoming, and had a great vibe overall. Excellent experience from start to finish—I’ll definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Nicole Deitrick
The staff was friendly and the beverages were delicious. However, there was room for improvement for cleanliness. The floor needed swept, the serving counter and prep areas needed a really good wipe down and the trash was overflowing. Fortunately, we found a clean table to sit down at.
Rick Shuster
Had a really wonderful experience tonight when my neighborhood Wi-Fi went out John and Megan at the New Albany store made me feel right at home in the community. They offered me tea and an opportunity to connect a business call used their wi-fi and I couldn’t be happier with their performance and exemplary Service standards! Thank you so much for making me feel welcome - and saving my professional day! 🤩
Love this location, very efficient and super friendly. They have received all of my business since incompetent McDonald’s next door can’t do anything right! Thanks Starbucks
Atmosphere: 5
Food: 5
Service: 5
Todd Rogers
I just left my coffee because they didn’t know that it was sitting there didn’t put a name on. It didn’t get it to me and so sometimes when all you want is a small cup of coffee and they can’t provide you with that. It’s very frustrating.
Producer Lil Gun
John the barista made my day. Great service!
Atmosphere: 5
Food: 5
Service: 5
Maeyonna Odom
This location use to be my go to spot Starbucks because it’s less then 5 minutes away I had another encounter with them due to there customer service issues very combative and argumentative when your asking them to make something for you the way that you like because your the one who drinks it’s or eating it so I stopped going for awhile and today I go just to see if they’ve changed and again bad attitude rude and aggressive lady don’t have enough money in drawer to give back and I told her it’s ok she never said thank you nor did she give eye contact she acted as if she didn’t want to take my money when I handed it to her she shoved the cup in my hand that needs to be handled it’s a young lady with curly black hair and various tattoos I could’ve had the same energy as she did but I’ve worked in customer for very many years and it can be a challenge but again for this to happen yet again and I haven’t been in about a year please get it together I’m pretty sure this location has lost many customers due to the attitudes and poor customer service this was my last visit
Atmosphere: 5
Food: 5
Service: 1
Della Spurgin
This location's drive thru was relaxed, our breakfast order took more time than average. The line was backed up beyond the parking lot by the time we left.
I was also there that morning, and I keep smiling about that kiss, even though it wasn’t meant for me. I don’t know why my brain filed it away as something important, but it did, and now it resurfaces at random times like I’m being reminded of a task I forgot to complete.
Everything else about the visit was normal. Coffee was fine. People came and went. Life continued.
But that kiss is still in there somewhere, doing whatever it’s doing.
Good job, Starbucks.
Good job.
Atmosphere: 5
Food: 5
Service: 5
Pretty sure this was closer to 8:50, not 8:30. I was there too.
Atmosphere: 5
Food: 5
Service: 5
Wasn’t going to leave this review, but the internet deserves it. I stopped by this Starbucks at Lily’s Corner in New Albany Ohio for a quick drink at 8:30 am. It was busy but moving along fine.
While I was waiting, there was an older couple sitting near the window that caught my attention. They weren’t talking much. Just sitting there quietly. Then the man stood up, walked around the table, and kissed his wife. Not a quick kiss — a long, very committed one.
About halfway through the kiss, her dentures fell out.
They hit the table. Loud enough to notice. No one laughed. No one reacted. The man paused, picked them up calmly, handed them back to her, and they finished the kiss anyway.
Afterward, they sat back down like this was a completely normal sequence of events. The woman quietly said something like, “John did a good job today,” and the man nodded once and went back to his drink.
The staff stayed professional, the coffee was good, and no one acknowledged what had just happened. Which honestly made it stranger.
Five stars. I’ll probably come back, but I don’t think I’ll ever forget that moment.
Atmosphere: 5
Food: 5
Service: 5
Hi! Wife here! I am responding to my husband’s review so there is a record of what actually happened.
The barista named John did nothing wrong. He was polite, professional, and efficient. He made a good drink. He did not invite conversation. He did not escalate anything. This is important.
My husband becomes attached to places where nothing bad happens. He mistakes this for meaning.
When he says the coffee tasted like he “avoided something,” that is not poetry. That is how he describes relief. He has always done this. Please do not ask him to explain it. He cannot.
Yes, he sat facing the door. Yes, he watched people come and go. No, this is not about Starbucks. This predates Starbucks.
John glanced over once. That was customer service. It was not recognition.
My husband tipped well because he always tips well when he plans to return somewhere. This does not mean anything will happen. It just means he likes consistency.
Five stars for John. Thank you for being kind and neutral and letting the interaction end when it should have.
If you see my husband again, it is coincidence.
If you do not, that is also fine.
Either way, this visit mattered to him.
It does not need to matter to anyone else.
Atmosphere: 5
Food: 5
Service: 5
Went into Starbucks today at Lily’s Corner in New Albany Ohio because my body was already already moving in that direction and I don’t fight instinct anymore.
Young man named John was working the counter. Very polite. Very focused. Looked like someone who keeps track of things. We made eye contact. It happened more than once. No mirrors involved.
I told him I wanted something “not too sweet but still fun.” He accepted this without question. Wrote something on the cup that I did not read. That’s trust on both sides. The drink tasted like I had just avoided a problem I didn’t know I was having.
I sat down where I could see the door. This is just how I sit. John glanced over once to make sure I was okay. Or maybe something else. Either way, appreciated.
I lost my keys while holding them. Again. John noticed and continued his duties. A steady hand in uncertain times.
Coffee was excellent. Place was busy but everything felt under control. If something had gone wrong, I believe John would have handled it.
5 stars. I tipped well. I always tip well. I don’t need change. I will be back when the timing is right.
Atmosphere: 5
Food: 5
Service: 5
As much as I love Starbucks... this location always breaks my heart because they choose close way earlier than the times they advertise.
Atmosphere: 2
Food: 2
Service: 1
Came through the drive thru this afternoon and was greeted by John the barista. He’s a great guy and is very knowledgeable & personable. Love this location. Will be back again soon!
Atmosphere: 5
Food: 5
Service: 5
Stopped by the New Albany Road Starbucks and had a Caramel Brûlée Latte made by Bill—it was fantastic. The drink was perfectly balanced and clearly made with care. The store was clean, welcoming, and had a great vibe overall. Excellent experience from start to finish—I’ll definitely be back.
Atmosphere: 5
Food: 5
Service: 5
The staff was friendly and the beverages were delicious. However, there was room for improvement for cleanliness. The floor needed swept, the serving counter and prep areas needed a really good wipe down and the trash was overflowing. Fortunately, we found a clean table to sit down at.
Had a really wonderful experience tonight when my neighborhood Wi-Fi went out John and Megan at the New Albany store made me feel right at home in the community. They offered me tea and an opportunity to connect a business call used their wi-fi and I couldn’t be happier with their performance and exemplary Service standards! Thank you so much for making me feel welcome - and saving my professional day! 🤩
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Love this location, very efficient and super friendly. They have received all of my business since incompetent McDonald’s next door can’t do anything right! Thanks Starbucks
Atmosphere: 5
Food: 5
Service: 5
I just left my coffee because they didn’t know that it was sitting there didn’t put a name on. It didn’t get it to me and so sometimes when all you want is a small cup of coffee and they can’t provide you with that. It’s very frustrating.
John the barista made my day. Great service!
Atmosphere: 5
Food: 5
Service: 5
This location use to be my go to spot Starbucks because it’s less then 5 minutes away I had another encounter with them due to there customer service issues very combative and argumentative when your asking them to make something for you the way that you like because your the one who drinks it’s or eating it so I stopped going for awhile and today I go just to see if they’ve changed and again bad attitude rude and aggressive lady don’t have enough money in drawer to give back and I told her it’s ok she never said thank you nor did she give eye contact she acted as if she didn’t want to take my money when I handed it to her she shoved the cup in my hand that needs to be handled it’s a young lady with curly black hair and various tattoos I could’ve had the same energy as she did but I’ve worked in customer for very many years and it can be a challenge but again for this to happen yet again and I haven’t been in about a year please get it together I’m pretty sure this location has lost many customers due to the attitudes and poor customer service this was my last visit
Atmosphere: 5
Food: 5
Service: 1
This location's drive thru was relaxed, our breakfast order took more time than average. The line was backed up beyond the parking lot by the time we left.
Atmosphere: 3
Food: 4
Service: 2
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